Visionworks - Rolling Oaks Mall

6909 N Loop 1604 E #1114, San Antonio, TX 78247, USA

Category:	Eye Care Center
Address:	6909 N Loop 1604 E #1114, San Antonio, TX 78247, USA
Phone:	+1 210-651-5566
Site:	visionworks.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 5

Reviews 7

Amanda Collins

The lab here is absolutely atrocious. I ordered 2 pairs of glasses, 1 with light gray tint and plastic lenses (my back ups) and 1 with no tint and poly-carbonate lenses. The first time around i wasnt sure about the ray bans because they were giving me a fish bowl feel so i re-chose. On the other pair, the tint was also very dark so i had those redone. 2nd time around, tint is still way too dark and not fitting my face and my newer ray bans lenses seemed really thick but i didnt cause a fuss. 3rd time a round the tint is choppy and they still felt way to big but i took them because i was tired of dealing with this store. Yesterday night i go to Vision Works in North Star mall and find out they switched the lenses so i had poly in the ones with the tint but not my Ray Bands, and that the glasses i had been complaining were too big were indeed too big for my face and had been tinted with blue not gray. Greg at North Star helped me pick out a new pair, put polycarbonate in both of my glasses for me at no extra fee and got the tint right the first time. Rolling oaks mall needs to really get there customer service and lab techs at the level of the North Star Mall.

Michael Abad

I lost my reading glasses and spoke to the manager (Mr. Bill) and explained my situation, that I need a replacement for my reading glasses, Mr. Bill wants to charge me $303.00, I told him that I have another frame to re-use, but he said I cant reuse my other frame, rather he wants charge me $303.00, frame and lens. So when I went to the forum/agora parkway branch, and approached Mr. Shaun, explained the situation that Visionworks rolling oak branch, is charging me $303.00, Mr Shaun/Visionworks Agora Pwy was very helpful and was able to reuse my other frame and he only charged me $110.00. I dont understand if what was the of point of Mr. Bill why I cant reuse my other frame.

Eddie Gerlach

Recently relocated to San Antonio and was looking for a VisionWorks to see if they could repair/replace my Gant glasses I had purchased from a VW years ago....the John Lennon frames took a spill getting out of the shower!...anyway, we met Ernesto at the Rolling Oaks Mall and he was able to save my Gants in mere minutes (replaced nose pads and heated adjustments).....exceptional customer service...we will see him in November for our annual eye exams and looking forward to our new eyeglasses! Thank you Ernesto!

Travis lamb

Lazy ass phone rep on the glasses side needs to sister up. I called and she has no sense of integrity..two ears one mouth check my Godam insurance lazy ass.

Stephanie Hernandez

CS was horrible, my lenses are still not in. I have been waiting for 2 weeks!!

Mary Ann A

Always find what I want and service is AWESOME!!!

Jaime Cuellar

Great glasses, awesome customer service!