Eye Trends

Reviews 3

KI

Kim Coker

Customer service in person was pleasant but the outside lab they use for lenses is HORRIBLE as well as their lack of communication when youre not in front of them. On Saturday, May 20th I stopped in for an eye exam & new pair of glasses, needing progressive lenses. The man who took my initial eye readings was very kind & took the time to let me know what each test did. Then I was led into the "exam" room & the optometrist herself was very kind as well & made me feel comfortable. She did not make me feel rushed at all & took the time to talk to me about my need for progressive lenses. After that was done I was let "loose" out in the main room, taking every frame off of the wall that I was drawn to as far as style. I must have chosen at least 10 & was able to try each one on & narrow it down to 3 before a tech came up to help me. In the end, the tech helped me chose which frame I liked the best by having me do a "1st impression" look for a split second for each pair. I appreciated that as it REALLY helped! I was asked to sit down in the front area while they finished my paperwork so I could pay my part of the bill, my insurance covered quite a bit but I was still out of pocket over $200. I expected this so it was no surprise. As I was sitting I saw 3-4 other customers sitting down after me as they too had finished picking their glasses. I was surprised that 1 after 1 they were all called up to pay & had left but I was still sitting there. Odd I though, maybe they lost my paperwork? I went up to the front desk & was told that they must still be working on mine in the back as they had not yet been brought up. I sat for at least another 10 minutes before I was called up to pay. I was told my glasses would be ready no later than 10 - 14 business days, possibly sooner. Wow, thats quite a wait but I needed them so what was I to do? On Tuesday, May 30th I called in hopes that my glasses were ready. I was on hold for 5 minutes when a woman came on & told me that the off site lab they use broke 1 of my lenses, that another one was being expedited & that they hoped to have them ready by Thursday. Thursday I call back & was told that no one told me that they might be ready today, that they told me Saturday. Really? Now you called me a liar. Not a way to treat customers AT ALL!!! I was irate & told that them that I would be there Saturday & that I expected my glasses to be there & ready for me. Saturday came & I waited till almost noon, no call from anyone at Eye Trends so I called & inquired about my glasses. I was on hold again for several moments & then told that the glasses had arrived the DAY BEFORE but did not meet their "quality check" & that they were surprised that the off site lab had even let them go out the door. WOW. Once again, another problem with my glasses & ANOTHER delay. I love how they kept putting the responsibility on the off site lab & not accepting any themselves. How about finding another off site lab that does GOOD QUALITY work versus not? At that point I was told itd probably be Wednesday or later before another pair was ready. I was FURIOUS again! Who would have though that Id have to wait SO long for a pair of glasses? I told them that I would be there Tuesday (6/6) & that my glasses better be ready & be right. it was not my fault that their off site lab kept messing up my glasses, why should I have to wait due to this? By the way, a co-worker went to another eye place in Spring the same day I did & she received her progressive lenses glasses within 4 days. I wish I had gone where she went, She even got a 2nd pair for "computer work". So, yesterday I called & was placed on hold till a man came on the line & assured me that my glasses were indeed ready & had passed their "quality check" this time. I left work early to get them (they close at 6 & I work an hour away in traffic, would have never made it in time!). SO, here I am missing work & pay so I could pick up my glasses that I could have picked up over the previous weekend if they had not messed them up twice! PLEASE GO ELSEWHERE!!

BR

Brandon Friloux

I would NOT recommend Eye Trends. I ordered a pair of Oakley Sunglasses during their vendor event, which had more styles outside of their store. After two weeks, I called to check on my order and they told me they were backordered, but would come in late June. On July 3rd, I called again to ask where they were (after over a month) and they told me the same reason. I asked why no one told me they were on backorder since their official Oakley representative was there during their event when I ordered the glasses. They gave me no answer and told me this is how Oakley operates. Well Eye Trends should tell everyone who orders Oakley glasses that you wont know when youll receive your glasses; of course they wont tell customers that because no one would buy Oakley glasses then. After I spoke to the manager on the phone and explained this, He said he would call Oakley right now and get more explanation on my glasses and call me back in 20 minutes. Then, secretly, I drove to their office in 15 minutes later and discovered the manager was with a patient rather than on the phone with Oakley. Their office was practically empty, with only 3 customers in plain sight. I went to the counter and cancelled my order of glasses. After 20 minutes later, I walked out still seeing that manager with another customer; not once did he approach me after I told the front office I was there. I would not recommend this office since their customer service is only a 1 star out of 5.

TH

Theresa Mckinley

THE WORST EVER!!!!! I have been to that location on louetta 6 x s since my initial eye exam... The Optimistic that did my examination was Great . But the crew that work on glasses are HORRIBLE They ordered the wrong medication for my glasses first. Then " I "had to pay for my correct prescription, due to the staffs carelessness. I returned the first frame for replacement, paid the difference no Problem. I had a problem with the frames. Then I go to pick up the new pair and theyve messed up the frame. Another week waiting on new frame. Go to pick up the new pair and was given glasses with no medication in the lenses. So I then had to go back, all in the same day ( August 27th 2016 ) Stayed there for an hour , waiting on them to put the correct lenses in my frame and trying to get fitted correctly. Still not happy!! I need my glasses adjusted now and too afraid to take them there. Thats just a few things that happened. Back to TSO Ill be going. They were awesome with no problems EVER!!!