VA Salt Lake City Health Care System - Physical Therapy

Reviews 8

JE

Jeffrey Edmondson

I went for my first visit on 21 Aug 2017. Hot there early at 7. No problems parking despite the construction. A kind staff member directed us to the elevators. Went to Blood Draw. They are short staffed. Several waiting but also 3 veterans got there early and didnt take tickets which caused a ruckus. They should look at this policy. Staff handled it well. I didnt wait ten minutes. Bruce verified my info and got my blood on first stick. Next stop was enrollments. They opened at 8 and someone came out and took the sign off the ticket kiosk about 8:05. I waited about another five minutes before I was called. Got my picture taken. ID will be sent via mail. I dont know why they cant do their IDs on the spot like we did them in the Army. I recommend looking at this too. Checked in at kiosk in Primary Care. I was called for screening which was thorough and well done. Doctor was actually early. Im a retired physician so I had a list of all of my meds made up already and which ones needed refills. That took about ten minutes. I also had a history and problem list which she used to take notes. she did a heart lung exam and skin check. Froze an AK in my ear which I appreciated. She mentioned she only sees 10-12 patients a day. At my last job at a Tricare Clinic I saw 23 a day plus walkins. She put in a consult to derm but didnt tell me how to book it. I recommend an instruction checkout sheet telling patients how to do things and giving phone numbers. Also she didnt have a card (can get 1000 for $10 at Vista Print!) but wrote down her name and nurses name and phone number. Next stop was pharmacy. I never sat down with a pharmacist and had to review my meds before they were ordered. Unsure this is a good use of pharmacist time and money. Only issue was they were out of generic blood pressure med. Manufacturer issue. The only comment I have on my meds is one of my major issues is headaches. The two meds I really need they only gave me a one month supply of each with refills. Neither one is a controlled substance. The one I use sparingly they gave me a 90 day supply and its a controlled substance. Should be the other way around.Surprised me especially with the new guidance on prescribing controlled substances. Will see them again in six months. Yes they have problems but they seemed to care and were helpful. Kudos

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MA

Makenzie S. Kresge

If I could give zero stars I would, they are rude, unorganized, uncaring and a bad joke. I have so many things to say about this place so Ill give a recent example as to why they suck. My husband went without VITAL medication for almost a week, he called for 3 days before his meds were due to make sure everything was in order because they were sending the meds in the mail. And guesswhat???? They never sent them.....so 6 days later we get an appointment and his Dr said with a straight face, "you fell through the cracks." She didnt care at all that she endangered his life and health. How?! How did he fall through the cracks when he called 3 days before, and every day after asking what was going on, and each call he got completely different answers. Dont even get me started on the Veterans Choice program, its just as unorganized and ridiculous as the rest of the VA facility, except for my husbands PT, he is absolutely wonderful. Other than that, if you want to actually stay alive and get proper care, DO NOT COME HERE!

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JA

Jakeness019

When I first got set up it took 6 1/2 months to get in and set up with a doctor. a couple years later I set up an appointment with my doctor because of chronic heartburn and a few other issues I have been having. They canceled it without giving me any reason and after calling them for two days and being thrown around someone got on the phone and asked what my problems were. I told them and all they did was send me pills in the mail with a bill. After ankle surgery it took me 7 months to get in with a physical therapist. The only reason this garbage ass place is getting one star is because most of the staff seam pretty friendly. But this medical system is an absolute joke. To think that this is the free medicare half of America wants blows my mind. Its broken and doesnt work. If youre smart at all youre better off finding a part time job with health benefits and going to a real hospital.

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Dylan D

I have been to numerous doctors tying to figure out what is going on with me. The service and treatment that I have been given by the doctors at this hospital has been very disappointing. I have seen several doctors here and I can honestly say only one showed true concern for me, all of the others just wanted to pass me off to the next doctor. This got so bad that I stopped going for a year and a half. I gave it a try again and the whole process started over again. I will not be going back to the Salt Lake VA hospital any time soon to say the least. I will continue going to my other doctors outside of the VA to help me. At least they seem to be concerned about my health and welfare. The only reason that I am even putting a star on this review is because of the excellent medical assistants that helped me and the ONE doctor, literally only one, that was willing to listen to me.

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MA

mark merrell

Drove 10 hrs round trip , only to get a completely different story than I was told when I called in. The reason I called was to find out what to expect once I arrived. Had to turn around and drive all the way back home. No one seems to have the same information. I experienced the same type of nightmare that I have heard about from most veterans. The VA hospitals need to be run privately, like everything the GOVT. Gets their hands into, they completely screw it up at our expense.This is one of several bad experiences I encountered with VA HOSPITALS. Reno, Las Vegas, San Francisco, now Salt Lake city.

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FR

Frank DeVito

Very caring and considerate personnel. I have received emergency, primary and other healthcare services on multiple occasions. The care has always been very good. The stress and difficulty of transitioning to V.A. care after active Military service was difficult for me. The V.A. in Salt Lake helped me a lot. I have participated in several recreational programs and town halls that were above and beyond what I might do for myself. I have had the privilege of utilizing several V.A. facilities across the nation. The Salt Lake City V.A. has been the best in my experience.

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VA

Val Johnson

I generally get prompt and courteous service that is professional and always on time. I have had changes in my prescriptions that I did not notice and additional meds were provided to make up for my error. I have received good service through the CHOICE program, but the bill was not paid on time and my insurance was billed and I was charged a co-pay, even so it appears that the problem is being addressed.

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CJ

CJ Swanstrom

Not horrible. Although some things take a bit longer than they should, and considering the enormous amount of patients which are registered and their abysmal budget, they do a pretty good job. If you want to complain about FREE healthcare, go somewhere else and pay through the nose for what the SLC VAMC does.

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