Sonora Behavioral Health Hospital

Reviews 3

NO

Noneya Biznass

Monique Lancaster started contacting me on fb sending harassing & vulgar messages. She bragged in one sentence how she was an RN & in the next sentence put down the mentally ill. I immediately Googled Sonora Behavioral Health so that I could call her supervisor & get this woman to stop harassing strangers (Im truly a stranger, I dont even live in AZ) & that she was representing herself as an RN at this facility yet acting in an extremely unprofessional, psychotic manner. My heart sunk when I saw the reviews of this place on Google & Yelp & I knew that my call to the supervisor may go bad due to what all people had written & how Monique conducts herself. Brian, RN Supervisor, returned my call & was outrageously rude from the moment I answered. I was thanking my lucky stars I have an automatic recording app on my phone that was catching it all. He pretended he had no idea about social media or that someone could be harassed on it. He claimed he didnt really know what fb was lol, he played clueless so he didnt have to be accountable for his employees. I asked for the directors information. He said very rudely, "We dont have directors!" I said, "Ok an owner, whoever is in charge?" He rudely said, "We have a CEO, not directors!" (They do have them-Brian lied). I asked for the CEOs name. He interrupted, "Im not going to give you my CEOs home number so you can bug him on a Saturday." I couldnt believe his arrogance and stupidity. Who on earth would ask for a home number? I was asking for the CEOs name & how to contact them, but interrupting Brian couldnt take a second to listen. He refused to even give me the CEOs name. I said, "Your employee contacted me on a Saturday, hence why Im contacting you on a Saturday & if shes there now playing on fb & harassing people on the clock instead of working, you need to take care of that." He continued being argumentative & complaining the entire call pretending he was ignorant--he obviously is just that. He said to call the police if I feared for my life. I told him to stop being ridiculous, of course I didnt fear for my life, but that if Monique kept harassing me, I would call the police & have them at Sonora if need be. He had a horrible attitude just like this Monique and it made sense that this is why the place has the reviews it does. He said he wasnt going to do anything, that he would have HR look into it. I had to educate him on the fact that if he is a supervisor, he needs to do something. I asked for HRs information, he wouldnt give it. I honestly feel horrified for anyone who goes to this facility or sends their loved ones there because these people not only make fun of the mentally ill, but they have zero compassion & are the rudest individuals I have ever encountered. For an employee to literally message strangers to harass them is bizarre and sick. Brian wouldnt let me get a word in and was a huge smart mouth constantly talking over me & twisting my words. I confronted him on his bad behavior to which he still could not bring himself to act like a decent human being, he sounded like a mental patient! Maybe one actually answered the phone pretending to be the supervisor? Can you imagine what he & Monique do to patients? I am calling the licensing board against both Monique & Brian & reporting this facility. I urge anyone who has had similar experiences to do the same. Maybe the facility is good with just a few bad apples but these 2 apples are enough to make this a dangerous place. Monique, you should NEVER be allowed near patients or medication & you need to keep yourself off social media if you cant control yourself. Brian, whoever made you supervisor needs to listen to your phone call with me. Before I ended my call with Brian, I told him it was scary that they work with vulnerable populations & that I would be praying for the patients safety. Please do the same. Brian & Monique need help themselves, they definitely should not be in control of patient care, they cant even control their own behavior!

KA

Kate Salvino

Where to begin? I had the unfortunate experience staying at Sonora following a suicide attempt. While some may say this makes me mentally ill, I can assure the reader I suffer from no medically diagnosed psychiatric illness. Before I begin my evaluation of Sonora, let me do say that there were two wonderful employees without whose generous assistance I can assuredly say my nightmare at Sonora would have been untenable. One is a female nurse supervisor and the other is a female social worker (not to be confused with Stephanie.) Both were fantastic. Short of the brief interaction I had with these employees I can say that Sonora should at the very least be fined or have their license revoked. On more than one occasion, I personally witnessed patients being given the wrong medication--only remedied when the patients brought it to the nurses attention. Secondly, my wallet mysteriously disappeared while a patient at Sonora. No staff apologized or took responsibility. I live out of state and this presented an enormous inconvenience in trying to fly home without ID or $--luckily I had my passport overnighted, but I literally had to borrow $ at the airport to check my bag! I have accepted the wallet is gone, but what I cannot accept is the mismanagement and total amateur approach to locating the wallet. They actually relied on me to make phone calls about its whereabouts from a pay phone that had limited hours and while other patients yelled at me for my lack of consideration to their needs in making calls too. Additionally, my new roommates phone was never properly inventoried. They left it in the room on the floor while she slept. I woke her up and told her I was going to have someone put it away in the safe. Had I not done this Im sure her phone would have gone missing too. This reminds me, when I asked to see the inventory of my belongings TWO days after my arrival, no such document existed because my bags were still in the same place they were when I arrived--NOTHING had been gone through. The staff was inept, mostly rude and the environment was frequently hostile. On a positive note, I did have very good experiences with the psychiatrist(s) I was able to work with. I believe Dr. S is the name of the woman I worked with--professional, thoughtful and caring. Overall, avoid this place at all costs. There are no groups, no activities and absolutely nothing for patients to do. This is particularly offensive if you are higher functioning than someone unfortunately suffering an acute episode of whatever their malady may invite. Luke warm showers, horrible food, cold-cold-cold rooms, almost no outside time, no activities, etc.

LI

Linh Ly

Where do I begin? I was stationed at Fort Huachuca, AZ when I was hospitalized here for PTSD twice. The first time they put me on Lorazepam 3xday for a week and a half. When they discharged me, I didnt get a prescription for it. I went through withdrawal, having panic attacks without triggers and didnt sleep for 6 days straight. I flipped out mid-panic attack and nearly got arrested on base before landing myself back at Sonora the second time. I remember the RN that told me, "We love it when people relapse; it generates revenue for the hospital." Secondly, the military unit isnt all military personnel. There are a lot of civilians there. The second time I was there, I shared a room with a fellow soldier. In the middle of the night, a man going through detox busted into our room. My room mate, an 18 year old female, was asleep after taking her medications when it happened. Had I not been there, god knows what he wouldve done. The RN and behavioral health technicians did nothing. Another patient had to pull him away. Also, all military personnel are required to do at least 30 minutes exercise to maintain their fitness. I asked a tech for my running shoes one time, and she refused to give them to me, so I ran barefoot on the treadmill and got blisters. Im not the type to usually get blisters, not even when Im doing a ruck march after spending days out in the field. Another important note, on fathers day we had to make a card for our dad. Lets face it. Not everyone has a happy family life. One of the females was raped by her father from age 6-12. When she was asked to share her story in art therapy, she refused but the "therapist" continued to badger her until she broke down and cried. She continued to have panic attacks for the next few hours and remained in her room for the entire day, crying. The therapist disrespected her privacy and her right to refrain from sharing. I understand that she may be a therapist, but some things do not have to be shared amongst a group of people. Finally, its nearly impossible to get your records. I must have requested my records at least three times before I received them in the mail. It took months for me to get them in the mail, and by then my VA disability claim has already been processed and I have already been rated without the records.