Banfield Pet Hospital

Reviews 15

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M S

Edit caused date to change. My mother and I took our 20 + year old cat in to get euthanized because she had gotten very ill and there was no other option but to end her suffering. The procedure itself was done seemingly according to protocol. That is not my complaint. My problem was with the vet herself. As I stood over my childhood pet I cried and apologized to Tabitha, my cat, for having to put her down. This was the first animal I had to help pass; all my other creatures went naturally. I know it was the right thing to do but I felt guilty nonetheless. When the vet came in the room and heard what I was saying, she snapped at me and said something to the effect of "stop saying sorry". I forget the actual wording but I remember her attitude. It was very disrespectful to reprimand a young woman on her last words to her furry friend. She shouldve kept her thoughts to herself and just did the job we paid her to do. I will have to live with the memory of being scolded over what I said to my dying fluffy in her last moments. Theres nothing that they can ever do to make that right in my opinion. If it hadnt been a Sunday evening we wouldve gone elsewhere. She made that situation more difficult than it already was and so I recommend to others that they go somewhere more sympathetic to grieving caretakers. I really wish we had..

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Sunny Washington

I wouldnt recommend any pet owner take their pet to the Banfield facilities. We took both our dogs there for over 11 years, paid tens of thousands of dollars for their insurance plans, surgeries, medication, etc. but at the end realized what a huge mistake we had made. Most recently we lost our lab of 11 years. When we needed Banfield the most, they turned us away even when they knew that we had insurance at their facility. Because it was an emergency situation, we called another Banfield location on Redwood Road and they turned us away as well because they said that the doctor was on a lunch break. We ended up at Lone Peak Vet in Draper and they took us in immediately and even went the extra mile to transport him to an emergency facility without charging us for it. It was the first time for us to go there and we feel that they treated us better than Banfield ever did in the 11 years. Dont waste your money and dont risk your pets life in Banfields hands. When Banfield heard that we lost our pet, they did call us and let us know that both of their centers should have never turned us away. However, when we needed them most, they refused to see us.

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Nick Carnahan

I will never take another animal here again. Took my dog in to get some foxtails removed from his feet, he had surgery to get them out. After about a week and a half I took him back in for a follow up because he still had large lumps that where pussing out. They gave me more antibiotics. Its now been a month and his wounds still are not completely healed, still has small holes oozing out of these large lumps on his feet. I was told I will have to pay for another surgery to have these removed. I honestly dont even know what I paid for the first time, let alone an expensive follow up visit. I trusted this place because it was in side a Petsmart shop I frequently visit and trust. I can believe they are endorsing this place. Ps. after asking around to friends and family, I was told of another lackadaisical insistent of a cats broken leg. They had follow up visits where bandages where falling off on the way home in the car etc. place is a joke.

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Heather Crandall

Banfield is the most amazing pet hospital weve ever been to. Dr. Smith and the staff there saved my dogs life. We wouldnt have her with us today if it werent for them. All of the nurses, doctors, and assistants are AMAZING and so loving and caring towards all animals. We cant recommend them highly enough! The plan they offer is SO affordable and truly makes taking care of a pet easy and convenient. We LOVE Banfield!

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cathy figueroa

I love this place.Karen,Angela,Quinn. The veterinarians, I love them. They treated my dog that passed so great. Now I have a rescue her name is Riley and I will continue to go there. I was thinking about going to the one on 300 west 1800 south because I moved, but after the online reviews no thanks. Ill drive from slc to Sandy for great care... Thank you Sandy Banfield

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Nick Jensen

My dogs and cats have been treated by this particular Banfield staff for a few years now. Some of the staff know my dogs by name now, and my dogs recognize them, too. The dogs get really happy when I bring them in, which is weird, but nice. Besides regular checkups, weve had a few more serious visits and the vets here have seen us through.

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Jake F

I really like this clinic. They have taken care of two of my dogs and are about to take care of my third. When my dog had to be put down they allowed me the time I needed. They did not charge me for the office visit and offered me options for cremation. The more positive visits were even better. I would recommend.

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Adam Gerard

Weve been taking our 2 cats and my parents their 5 cats to Banfield since we switched from various local vets over 10 years ago and got the insurance. Really for us its been the same service as any other good local practice but without getting ripped off into oblivion. Recommended for any responsible pet owner.

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Elan Monson

Best vet in the area and best Banfield in Utah, great attitudes from people there, personalized attention and no matter how busy they are make you and your pet feel important, top notch care, we go here for routine checkups and emergencies - our dogs emergency surgery was performed perfectly and saved his life

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J Baker

This is not a complaint, its a public service announcement. Banfield in Sandy killed my dog. He was healthy and happy before we took him there for his checkup and dental cleaning. Two days later he was dead. They never accepted any responsibility. If you love your pets do not take them to Banfield.

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Alicia Anderson

Daisy LOVES pet smart. She also loves the vets who work at Banfield. We are truly impressed with their professionalism as well as the convince of one stop shopping for grooming, toys, treats, food and veterinary care. We would give them a ten star if it were an option.

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Jan Samowitz

The doctors. Assistants and staff are excellent. They treat my pet like gold. They literally saved his life. Facility is clean and pet friendly. The staff treats my dog as if he was their own dog. I can always get appointments and it is a pleasant experience.

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Justin Metcalf

Weve been coming here for years. Ive gotta say, its so nice to hear from the same person multiple times a year, Karen is about the nicest lady on the planet and she checks in with us regularly. Our dog loves going there!

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Chanell Brown

Doctors are scared of the dogs. Appointment times are not available for days and days. The work they do on checkups has to be checked to make sure it was actually done.

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James Allen

Good staff; my dog was treated very well and they didnt charge me for an office visit as it was just for a heart worm test. The wait was a bit long though.

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