Holladay Veterinary Hospital

Reviews 4

AN

Angela Lovell

I’ve already filed complaints with the BBB, the Veterinary Board of Utah, and several others after Holly Rosse, the office manager, refused to help. Not only did they harm my dog, and cancel our Paw Plan a month early, but they also want more money. During our first visit they were 90 minutes behind on appointments. When we finally saw Dr. McDonald I pointed out my older dog’s vaginal discharge and the strange cough my younger dog has. Dr. McDonald told us we should join their Paw Plan to cover all the tests she believed our dogs needed. We joined the plan and brought our dog in for a $400 ultrasound which was not covered. After the blood tests and an ultrasound, Dr. McDonald was still stumped. She rubbed my dog’s genitals with a medicated pad and sold me a $20 pack of them. I have never seen my dog in more pain. I googled the pads and they’re used for puppy acne—not genitals! It took my poor dog three days to recover from the vet rubbing this on her ONCE. Our credit card recently changed when the bank sent out new chip cards. We still owed $329 and had six visits remaining on our Paw Plan. I wrote to the clinic asking what else was covered in our Paw Plan and telling them we’d pay the remainder when we brought the dogs in for their shots. They replied that would be fine. But after thinking about the pain they’d caused my dog and how useless they’d been in treating both of them (they’re still suffering from discharge and a cough), I realized I’d rather take them to a different vet who might be able to help. I wrote to tell the clinic I was unhappy with their lack of insight and results, and asked if we could end our Paw Plan without paying the $329 and cancelling our six remaining visits. Instead of working with me on a resolution, Holly Rosse cancelled the plan—something I did not request. I planned to pay it and bring my dogs in for their latest shots and heartworm tests (as covered by the Paw Plan) if they refused to end it early. I called Holly after she sent a very long and angry email. I told her we’d be willing to pay the $329 and bring our dogs in for their yearly shots and tests. She refused to allow our dogs to return, yet insisted we still pay the $329. After spending more than $880, we still have no resolution for our dogs issues. Our contract says the clinic can’t terminate it and still request money. This has all been extremely disappointing and just plain bonkers.

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B.

B. Layton

I am so very impressed at the Holladay Veterinary Team, especially Dr. Pratt with his demeanor and knowledge. If you are looking for a caring, knowledgeable, friendly vet, I highly recommend Holladay Veterinary. Dr. Pratt and his team are wonderful. I was unsure of a diagnosis from my usual vet regarding a broken tooth in my 9 y/o boxer and wanted a local vet who had additional dental training and found Dr. Pratt at Holladay Veterinary and he definitely fit the bill. Called late Friday and got a Saturday 9a appointment! I can’t believe we were able to get an appt. that fast, especially on a Saturday morning. Even better, they are open seven days a week 7a-8p. The location and hours are convenient, the facility is clean and welcoming and I got right into a treatment room. In the first five minutes I was with the vet tech, I was so impressed with her knowledge and the way she interacted with my dog. Teeth are a hard thing to examine in a dog! Shortly thereafter, Dr. Pratt joined us and examined my dog as well – not only his teeth but a general well-checkup on his eyes, ears, hips/joints, etc. He is very nice, personable and was very caring towards my dog – allowing all the kisses and sniffs that come with meeting someone new. Dr. Pratt spent time explaining the dental issue, what needed to be done to correct it and then answering all of my questions (which were a lot). I never felt rushed and he was very thorough. We had dental surgery and Dr. Pratt kept us in the loop throughout the day and upon pick-up we met with him once again to go over the procedure performed and aftercare. Prices are competitive, if not less than other vets out there. I am not one to shop for a cheap price when it comes to my dogs – whatever it takes is what I’ll pay, so this wasnt the reason I sought their services. It was a nice surprise, however. I am so very impressed at the Holladay Veterinary Team, especially Dr. Pratt with his demeanor and knowledge. If you are looking for a caring, knowledgeable, friendly vet, definitely visit Dr. Prat and Holladay Veterinary.

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MA

Mackenzie Kincaid

These guys are great; Ive seen several of the vets here with my dog, and all are kind, compassionate, professional, and clearly know their stuff and care about their patients. What makes them a particularly great option in my mind is their hours and their availability. Twice now my dogs had issues or injuries come up, and Ive been able to walk in here without an appointment and see someone right away. Yesterday my dog managed to break one of her claws pretty badly while playing at doggy daycare; the folks at the daycare called me in, and gave me a card for a local emergency vet they recommended, since it was a weekend and outside business hours. I knew Holladay vet was open though, because their weekend hours are AMAZING, and drove straight over there to see if a tech might be available to take a look at my dog. The person on reception quickly checked for us and took my dog back to be seen... a short time later, my regular vet came out with my dog, her foot neatly bandaged, and gave us the lowdown on what we need to do for continuing care. They not only didnt charge us an emergency visit fee for stopping in without an appointment, they actually charged us less than a regular office visit, and it kind of sounded like everybody in the office was involved in distracting my dog while the vet worked. :D I cant say enough complimentary things about this office and everyone who works there, and even my dog who is generally timid around strangers seems to love everybody here. (Her biggest problem with a vet exam is me keeping her from incessantly licking the vets face. :D)

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CH

Christy Draper

OMGOODNESS!! I have nothing but AMAZing things to say about this hospital!! I started taking my animals here when it was still on State Street. I was more than happy to follow them when they moved to this location. I have always liked the way that ALL not just a few, but ALL of the staff has a warm welcome. Always inviting to my animals. Even when I am early and let them know im ok waiting they always put me in a room, no matter what. I LOVE THIS PLACE!!!!!!!! A few years ago, my soulmate, Max, was diagnosed with an agressive form of cancer. Dr. McDonald, was amazing, throught the year and a half that we battled with this disgusting disease. It was nice to see someone who was more interested in the animal and person than the money that was coming throught the door. Max got to the point where he liked Dr. McDonald. She always had a treat and a kind hand when he came to see her. She was even able to help me see that he had fought a good battle and it was time for him to move on to his next stage. She gave me the number for an amazing soul who could come into my home and gently help us send him over the Rainbow Bridge. It was because of Dr. McDonald that I feel that I did all I could for my little man. I will forever remember how she was with him and I both. I LOVE THIS PLACE!!! I will forever take my animals here if they keep employing the type of people they have there now!!

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