Mountain West Medical Center

Reviews 7

CH

Christin Maher

I have given birth to 3 children here, the actual labor and delivery facility was good all three times (since then the best RN has been let go); however, I have to give the facility a terrible rating because of their administration. Their billing is HORRIFIC! They over-charge because they are considered a "rural" hospital. You will pay thousands of dollars more to have a baby here. They pressure you to pay prior to even giving birth (how do I know for sure I will even end up delivering at your hospital?). We chose to pay in full prior to checking out of the hospital for a discounted rate. We continued to get bills for months after and every time we called they would say "we see you have paid in full, I dont know why you keep getting bills, just ignore them." Well, we have really good credit so we were so paranoid we were going to take a hit on our credit that we stressed over it for months. This happened literally with all 3 children. The latest issue with their billing is now at my desk...my son is 15 months old and I am now getting bills for his care at discharge. The doctor is claiming it was never paid so now almost a year and a half later I am STILL dealing with their incompetence. I will drive to salt lake city when at all possible for any future hospital needs. They are also really good at running off good Doctors. There are at least half a dozen I know of who have left because of the administration of this facility. (A family member of mine works in the medical field so I am privy to some "inside information" regarding their departures). If you can avoid this place, it will save you a headache in the future.

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MI

Mike Cee

The emergency room at this hospital is by far one of the worst. The doctors here have terrible bedside manner, and the nurses do not know how to do their job. I was stuck 5 times before they could even get a vein on me and I myself am an RN and by the 5th poke I had to guide them, after telling them which vein I preferred. I had a bunch of labs and CT done, along with pain and nausea medications given to me. The nurse did not inform me of any medication that was going to be given to me, I am highly allergic to morphine and she was very close to giving it to me. I had to ask her to tell me, if not I probably would have had a terrible reaction and wouldve had hives all over my body. after all of that was done, the physician NEvER came back in to see me and explain anything to me. The nurse simply came back in and said "here are your discharge instructions, and good luck" . I have never had such a terrible experience with a physician in my life. They have ZERO sympathy, and I had ZERO pain relief. If you need to be seen in an emergency room, stay away from this place. It is worth the drive for you to head to IMC or the University of Utah hospital. I hope no one ever has to experience what I went through.

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NO

Noreen Stuart

I have never dealt with a more money hungry hospital in my life. This place is unreal, they have the worst billing system when they finally get around to letting you know that you owe any money they expect that you pay it right now. I have had 3 different experiences with this. Got the bill what was owed after insurance paid. 4 days latter started getting collection calls no joke. Upon explaining this to the caller they said payment is expected at the time of service. Well then I guess they should of told me what there outrageous price was!! By the was the bill in question was for a lab test. I had the same test done at Labcorp and owed $15.00 I owed $135.00 to Mountain West Lab. I also owed $40.00 additional to the clinic and was never sent the bill just got the call from the collection company, all this in less than 6 months of dealing with them. I also payed them a copay each visit. Its no wonder all of the Good doctors are leaving in droves. I will be joining them. I personally find that seeking care somewhere where I am treated like I am a customer and not a $ sign is what is best for me and my family.

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ER

Erica Outzen

Was told my chart was being flagged for going there twice in two weeks because of a popping noise and severe pain in my ankle. They gave me pain meds and sent me home saying nothing was wrong and I should see my doctor. Well I just had surgery on both feet and my doctor was out of town for two weeks. Dr. Roper was extremely rude to me in the emergency room and said nothing was wrong with my ankle. Well thank goodness I got in to see my doctor two days ago because my Achilles tendon was completely ruptured and Im scheduled for surgery next week. This is something that shouldve been addressed as soon as possible for the best healing results. Ive made a formal complaint today with Scott, the administrator over the E.R. Next time I have any issues I will make the drive to Salt Lake.

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BR

Brandy Rogers

Their ER dept. billing is a freaking joke!! The Hospitals will bill you and then the physician that you saw will bill you too. The hospital had all my correct information, billed my insurance and billed me. Magically the physicians billing office had non of this. Only found out of the separate bill when a collection agency contacted me. This has been a nightmare to deal with. They finally billed my insurance and received payment from them but wont take it out of collections until paid in full but wont send me a bill until its out of collections. Does that sound right to you?? I am 25 weeks pregnant and dont have the luxury of being able to go into salt lake. Dreading the billing department nightmare I will have to deal with once I have the baby.

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KI

Kimberly Wilcox

Tooele Hospital, is a proffesional ,excellent hospital and I am frequently there with a chronic medical condition I have. The med surf staff of nurses are kind and helpful, and very qualified. The Doctors ,for the most part are wonderful and kind ,professional,and knowledgeable. Dr. Ronald Trudel, and Dr. Kelly Beams are extremely smart and two terrific doctors. Dr. Carlson. As a new doctor on staff as well is a new Dr. that has a foot and ankle practice in Stansbury and is excellent as well. These doctors have and do take extremely good care of me and I will continue my care with them.Thanks so much to all of you . Especially Doctor Trudel and Dr Carlson you are extremely wonderful and I trust you to care for me and my loved ones.

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CR

Crystal Stearns

Visited the E.R on 4th of July. We were seen quickly and the staff was helpful and friendly. The nurse showed me how to use crutches and had them fitted for my height. Much appreciated. X-rays revealed no new broken bones and I was home in time to watch the fireworks. The care has improved from my last experience in the E.R. (A side note that has nothing todo with the care given is the doctor did say that Id be given light duty at work with a note. This was not the case. Because my injury was not done at work, Im not able to return until 100 percent healed. If the injury occurred while on the job, than Id be given light duty.) Thanks again to all of you. Keep up the good work.

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