Hybla Valley Veterinary Hospital

Reviews 3

KI

Kimberly Oden

Let me preface this by saying that I am not usually one to write a review about anything. My husband and I are both very laid back and understanding people, but I felt the need to reiterate and reinforce his review of this veterinary hospital. Last November, our one-year-old retriever fell ill; he stopped eating and he wasnt really acting like himself. They did blood work to see if anything came back abnormal. We were told that they werent sure why he wasnt eating, but "everything appeared to be fine" and in fact, he was good to undergo surgery (neutering). So, we went forth with the surgery in November 2016. It wasnt until recently, that our dog started displaying signs of lameness and limping -severely at times. When we took him in, Hybla checked his hips and his knees, and then recommended that we see a specialist, since they couldnt really give us an answer. Fast-forward to May 2017. When we arrived, the new vet immediately questioned our dogs blood work from NOVEMEBER. The paperwork that Hybla Valley forwarded over showed our retriever tested positive for Lyme (twice), Anaplasma (once negative, once positive), and Ehrlichia (once positive, once negative). WE WERE NEVER CONTACTED ABOUT THIS AND HIS CONDITION. And for what its worth, we were never even made aware of a Lyme vaccination. The new veterinary hospital is the one that graciously informed us about the blood work testing positive for Lyme and the other possible tick-borne diseases...6 MONTHS later! Lyme disease can be life threatening and it can cause KIDNEY FAILURE…and somehow this was overlooked? Rightfully so, we were distressed. We left a few well-mannered messages asking to speak to someone regarding the blood work they performed. We were not looking to assign blame; we were looking for essential information regarding his health and well-being. It took us almost a week to get ahold of someone. At first, we needed to speak to so and so. Then, another so and so would call us back. The callbacks never came. So, we politely persisted. So when I called for the 4th time, a few minutes before closing, they picked up, left me hanging on hold. They hung up at 7:01. I tried calling back immedieatly, but they let it go straight to voicemail. I followed up the next day, and no one was available to talk to me around 11 a.m., so I called back one more time after work. When I finally got ahold of someone, one of the nurses or receptionists told me I was looking for the wrong person (after I was specifically told to ask for this particular person) and then had the audacity to tell me it would be another FEW DAYS before a doctor could talk to me about his blood work and health. I became upset and I said that was unacceptable (rightfully so). This was uncovered in NOVEMBER by them, and its now the beginning of JUNE. I had called 5 separate times over the span of almost a week. As I tried expressing my genuine concern and frustration on my 5th attempt to reach out, (instead of listening) she spoke over me, and then proceeded to hang up on me. Needless to say, that didnt help. It was very clear they were passing the buck and evading the issue. The whole thing was shady. When the office manager finally called me back (after attempting to gather information), she couldnt tell me anything either - accept for the fact that this should NOT have happened, and more extensive testing SHOULD HAVE been done (like a C6), but they couldnt offer any more than that… It gets better. At the end of the phone call, I was even asked why I needed to speak to the Dr., and if it was because we (my husband and I) wanted to "talk about results" or "move forward" with wanting to "know who dropped the ball?" or "who was at fault?" It was never, "What can we do to help" or "I sincerely apologize for this oversight." Im sad to say that this place has no professional courtesy, communication, and in this case, care. If I were you, I would look elsewhere. For the sake of your pet(s), please dont make the same mistake we did.

TR

Trevor Gingrich

Very poor communication at this practice and did not give us the truth. We turned to hybla valley veterinarian for our Chesapeake Bay Retriever puppy because of the high cost of vets in our area. At first we liked what we were getting. Our dog was getting care at a reasonable price. Then it went down hill from there. Our dog had a leg injury that could not be diagnosed here so we were recommended to another vet. When the other vet received his medical records it clearly stated that he had tested positive for Lime disease and two other strands of this. We were caught off guard because not once did we hear from the hybla vet about anything regarding lime disease whether to exposure or that it was in his blood stream. My wife had called multiple times over the next week attempting to get a hold of someone so we could understand what happened and how we were not informed of this matter. Each day a doctor would tell us to talk to a different doctor until finally today a doctor had hung up on my wife after letting her know that the doctor that she actually needed to talk to would not be there for 2 weeks. The blood work was also taken just before he was to be neutered and that concerned us that we were not told of this before going right in to surgery (very questionable). I am a very reasonable and wanted to give them the benefit of the doubt but please do not mess with my dog and be an honest practice. If we were just told upfront that yes they messed up then I would have accepted it as is and went on our way but their ability to place blame elsewhere has created an issue with me. We have changed practices for the better and will most likely never get a response as to why we were never informed of these issues with my dog. I am sure this could constitute as malpractice, but would rather not deal with this practice anymore. Please refer to a more honest and trustworthy establishment if you are shopping for a new vet.

A

A Private User

This is hands down one of the worse experiences of my life. Im still dealing with this, and plan to take Dr. Elias Souri to court over the matter seeing as neither he nor his malpractice declined to settle with me. (Hey- I tried to give him the benefit of the doubt!) My cat Lennon had an accident last fall in which he broke his right hip. We did not know this at the time. All we knew was that it was a Sunday evening and he was moaning, wincing and obviously in a great deal of pain. Lennon was staying with my parents where he goes outdoors while we were putting in new carpet. Because it was so late at night and the emergency veterinarian is unbelievably expensive, we made him as comfortable as possible knowing we could take him to Hybla Valley first thing in the morning. Know that Lennon is a wonderful and brave cat as well. First thing Monday morning we saw Dr. Souri. Within the brief 3 minute exam I was told he probably fell out of a tree ("but well never know"), its just a broken toe, and I dont believe in pain medication for cats. He told me if Lennon was still limping after three weeks (Lennon was severely limping) then I should go for x-rays. Three weeks later Lennons still limping heavily, so I took him to an orthopedic surgeon. The surgeon put him on the ground to observe the limp- something Dr. Souri did not do. He also "cranked" the hip. Again something Dr. Souri did not do. He immediatly told me Lennons hip was broken and because he had been walking around on it for 3 weeks he obtained severe tissue damage. The surgeon sent me home with pain killers to make my cat comfortable (Hmmmmm........) and he was scheduled for surgery 2 days later. $2500 roughly plus the $30 Dr. Souri charged me to insure that poor Lennon could suffer for 3 weeks. Thanks from both of us! Needless to say I dont recommend Hybla Valley to even a cockroach!