Sophia Medical Associates

Reviews 12

MA

Maryann Simpson

Same as the previous poster-- Dr. Zavadil is great! One of the most intelligent and knowledgable doctors that Ive seen. The office staff, on the other hand, is clearly overwhelmed and is at times difficult. I just spent a week trying to get a staff member on the phone. The line was always either busy or wasnt answered. One day, the line was busy for two hours straight, then the office closed. When I finally got someone on the phone days later, she was so harried that she misunderstood things I said and tried to rush me off the line as quickly as possible. Refill requests can take much longer than 24 hours to process (it once took over a week, several phone calls from me, and multiple attempts by my pharmacy). Prepare for a mini battle if you say the word "refill" in a phone call. They immediately launch into their "We dont take refill requests by phone" bit, and its difficult to get them to realize that youre having a problem, not just trying to call in a refill. The staff is helpful and professional if you have a straightforward, non-refill-related question or are trying to make an appointment. However Ive had the other problems for a solid three years now. UPDATE: It seems to largely depend on who you get on the phone. On one hand, I was promised a call back that I never got. On the other, the person I spoke with today was extremely helpful and fixed my issue in a heartbeat. I keep going because Dr. Zavadil is fantastic. If you can brave difficult staff and learn to call your refills in as soon as your insurance company will allow it, its worth it.

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Jan Kor

I have never been to such an unprofessional doctor’s office. I read several of the views already on this site and the reviews seemed to echo the one in which I am about to write. I have also had blood-work done several times and never received the results. I was told at the time that Dr. Linda A. Villalobos was going to call when my results came back and they would call and make an appointment for me to come in so she could go over my results with me. That never happened. I also called a number of times to check on my results, but no one ever answered the phone (which happens all the time) so I left messages, but the calls were never returned. In one month it will be a year since I was in her office to have my blood drawn and to-date I’ve yet to be notified of my results. I do not recommend anyone go to this doctor. I can say without hesitation that Dr. Villalobos is totally unconcerned about her patients. In my opinion, Dr. Villalobos does not deserve even one star; however, I had to click at least one star in order to post this statement.

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Corey Cox

Dr. Zavadil is a great doctor, but the practice as a whole leaves a lot to be desired. Their receptionist rarely return calls, there is no call back for appointment reminders. If you have lab work they will not contact you with results. Leaving a message does not help as the mailbox will be full or they wont call back. You are better off using a provider who can handle the number of patients. If they had a more competent staff the rating would be hire. Again Dr. Zavadil is a great doctor, but the way the practice is ran as a whole is not worth the effort or headache you will obtain.

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nicky souza

Dr. Zavadil was great, the staff was semi friendly. Ive had only one appointment, and when the nurse went to draw my blood, she missed the vein. Its been over two months and Ive called about once a week but they claim they have still have not gotten the lab results back! Half the time when I call, their office is closed, although I call within the hours on the website, and the one time I went down in person, in the middle of a day they said theyd be open, they were closed. Im extremely frustrated with this doctors office

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Terese Maust

I no longer use this practice since Dr. Villalobos went into concierge care, she dropped all of her patients that werent willing to pay almost $2,000 a year to have her provide your medical care "subscription". It appears that didnt work out and she is now running a regular practice. When I went we had to call in our refills and the process was smooth. I do however completely agree that her staff was more often than not very rude and overwhelmed. I switched to Personalized Family Medicine and they have a great caring staff!

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Chris Ragen

My wife sees her endocrinologist here. He is a great doctor, and we both like him, but the office staff here is terrible. They dont return calls, from either patients or pharmacy, the office closes at different hours randomly, they are often rude(such as this morning telling a patient trying to get a script refill he never called their office and they required 24 hours for a refill request, regardless that he has been calling for 6 days now). If you can deal with the staff and the office the doctors are great.

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Wendy Zerblas

Same as everyone else! Always having to chase the Doctor for weeks just to get blood results. Its 100% crap. It took me over a month to get an appointment of calling weekly and leaving messages . My mother went to the office to make my appointment cause NO ONE CALLS BACK!!! Now I called 5 times in 1 week spoke to a nurse twice about my results who said Ill leave another message for the doctor to call you... I will be changing doctors as soon as I finally get my results IM OUTTA THERE!!!

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MA

Matthew Thwing

Ive had type 1 diabetes since I was 3 years old and have seen tons of DRs. Most are condescending and unrealistic. Dr Z was incredible and didnt make me feel like I was an idiot because my A1C wasnt perfect. He has been very helpful in working with me to adjust my insulin levels and even had some new insight regarding when I should take my "nightime" insulin that no other Dr had thought of.

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Jean Michel

The doctor seemed knowledgeable and friendly but the staff is terrible. I had blood drawn ad was told I would get a callback within two days but they never followed up with me. Ive been calling them multiple times a day for two weeks and left plenty of messages but they have never returned my call. Extremely unprofessional and I will never do business with them again after I get my results.

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MA

Maura Martinez

Two years of textbook hypothyroidism, two years of visits, ended up diagnosing myself and asking for a TSH test, it was 15! My sodium was critical. Worst doctors office ever, they dont answer calls, they dont keep regular hours, and they cant even diagnose you to boot.

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Victoria MacLeod

Great doctors and staff! I have never had any issues or refills of my medication. It can be hard to get them on the phone but i leave a message and my call is handled by the next day.

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Rachel Schmidt

The Dr is great but I have to constantly call to find out information such as blood test and ultrasound results weeks/months afterwards. They are not able to keep up.

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