Inova Loudoun Hospital

Reviews 3

SA

Sabrina Sharmin

*The 2 stars are for the wonderful behavior of the staff(except for one nurse) and esp the security staff* I drove to the ER with my very sick sister and her four little children and checked in at 5:25 PM. Now, anyone with a reasonable knowledge would assume that numbness on one side of the body and spinal pain are pretty serious symptoms that requires immediate attention. But, we waited in the depressing little waiting room as I saw there was no one in the triage area....no patients and no doctors/nurses. Then, after a very short wait of more than an hour, the patient was warmly greeted [sarcastic] with a nurse asking her why she chose this location instead of somewhere else; Youre better off waiting in the waiting area longer....itll be a while before someone sees you! On hearing that her doctor called in and asked her to come here, she said, I dont know why they do that! More burden on us! while the patient was barely being able to speak from pain. Then, when another triage nurse called her to come along since the doctor called, the very warm lady was nice enough to say, Looks like you just got lucky!.....like a bouncer would say, when you just got to be the last person to be admitted at the hip party! Then, thankfully within 3 hours of getting in, a lot of anxiety later a doctor was able to see her. And, as the little kids waited around in the waiting room while there mom just disappeared, the awesome security manager (perhaps the only competent person in the building) updated us constantly about her condition and whereabouts. However, at that pace, they werent able to complete all the tests or relay any information about what was going on and she was recommended to stay overnight for observation with a pending MRI to be done early next morning...when, the machine broke. Morning turned to afternoon, and the machine was fixed, but they cant give us a time because pain meds solve problems and there are nine more patients ahead. Also, more importantly, the patient wasnt deemed important enough to receive any explanations of any of the previous test results. Afternoon turned into evening while the two-year old just wanted her mom back home and I was tired of explaining that, the doctor just need to finish this one test and mommy will be back home. More than 24hrs into this ordeal, the nurse supervisor hears of this and goes to check in what happened. Since, there was a hint of a complain, all other excuses of machines not working and there being more critical patients ahead got replaced with, We needed the last MRIs medicine to get out of your system, so, youll be going in at 9pm tonight! Ohokay....so, one more night of kids crying and missing her, the husband missing work...nbd! We all go to visit and come back home without her in the face of 4 kids asking, "Why isnt mommy coming with us?" at the rate of 4times/30min. Finally, the evening hours roll to the coveted 9PM when I call her at the hospital to hear that the time is still "up in the air" because there are other patients. So, to get done with this MRI in an emergency, it took close to 48 hrs, two nights of hospital stay, > 24hrs for an explanation of any sort and finally, inconclusive diagnosis with a prescription for high dose pain meds and muscle relaxer....sounds awfully like a third world country healthcare scenario [!!!] : Inova Loudoun Hospital The last time I remember being IN a third world country hospital, I told the doctor that I had severe back pain and got a comprehensive X-ray, ultrasoud and MRI done within the afternoon with a full explanation of why each one was done along with a results analysis: The irony!

DA

Dan Bailey

I have had many positive experiences at this hospital in the past, but the injustice I have been subjected to in the past year requires speaking out. It started with a trip to the Inova Loudoun Emergency Room in April of 2016. After all life-threatening possibilities were ruled out, I was kept overnight for observation. In the afternoon of the second day, my troubles began. Dr. N. Naureen Rana, a neurologist, walked in and restated my case to me, except her summary was incorrect. She then asked me a question. Before I had said one complete sentence, she took out her phone and began listening to messages. She didnt excuse herself or apologize at any point. She hung up, spoke to me in a dismissive tone for 2 minutes, and left. As many people have learned the hard way, a hospital trip usually means separate bills from the hospital and various doctors. What I did NOT know, is that those doctors do not always take the insurances that the hospital takes, even when they work in that hospital! Several months later I received a bill for $300 from Dr. Ranas private office for her treatment at the hospital. It was not covered by insurance at all because she was out-of-network. Here are a few very troubling points about that situation: 1. I was never informed that doctors inside the in-network hospital could be out-of-network. I walked into a hospital that was in-network and thus believed that this applied to all services rendered inside the hospital. 2. Dr. Rana did not treat me during a life-threatening episode. This was no emergency situation that precluded an opportunity for informed consent regarding her out-of-network status. 3. Dr. Rana spent roughly five minutes in my hospital room and two of those minutes were spent ignoring me while listening to voicemails. Her bill was $300, which for even five minutes, would indicate an hourly rate of $3,600. 4. When I looked at my online chart, every doctor who saw me or analyzed a test result (i.e. did not visit me at all) was listed in the report; all except for Dr. Rana. She appeared nowhere in the records. So it did not appear she had spent any time on my case other than visiting me to be rude, yet even that visit was not listed in the chart. 5. The last thing Dr. Rana said before departing was that she was going to prescribe a few medications for me. The hospital also arranged an appointment for me to see a specialist at a private office to follow up on my situation. That specialist concluded that the hospital diagnosis was wrong, providing convincing evidence for his case. But much worse than that, the specialist said that the prescribed medications from the hospital would not only slow my recovery, but that two of the medications should not be taken together! He told me I should not take any medications under my circumstances. I followed his advice and was much better by the next day. 6. When visiting that specialist, I told him about my lousy experience with a certain doctor at the hospital, and he guessed her name without any hesitation or clues other than her behavior. He said he had heard stories before. On receiving this bill from Dr. Rana, I contacted Inovas patient advocate office and spoke with Margaret Solar, who said she would look into the trouble. She did nothing to help. It goes to show just how callous, arrogant, and brazen the medical industry really is. It seems to me that doctors are free to visit us patients in our rooms at random, treat us like garbage, misdiagnose us, prescribe harmful medications, and bill us $3600/hour as out-of-network without warning or consent. Apparently, thats all in the fine print somewhere.

MI

Michele Davidson

I was admitted for septicemia related to ovarian cancer. I saw a Physicians Assistant in the ED who was very nice and initially very professional. At his last stop before I was transferred to my room, he advised me, "Your X-ray shows 3 nodules in your lungs that are not infectious and not inflammatory. I asked, are you telling me my cancer spread to my lungs?" He responded, "it looks like it", I was in tears and he promptly exited the room. During my stay, I never saw an oncologist. The hospitalist never called in a pulmonologist to review these findings. I was there 5 days and was then transferred to Inova FFX. It was another three days until I finally saw the specialist who advised me the nodules were 100% related to pneumonia. I had been followed by infectious disease at Loudoun as well who never looked back at the records to determine an error had been made. My experiences with this hospital has been that there is absolutely NO accountability for the physicians here! They are truly the worst of the worst. I have no idea how they received the awards they have, I assume they were awarded to INOVA as a whole. The ONLY positive thing I can say is that the nursing care was excellent. The nurses were very kind and caring and attempted to provide reassurance as well as they could given the horrendous medical care.