Sentara Virginia Beach General Hospital

Reviews 3

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vera williams

My moms surgery was at 1230pm two hour surgery. At 9:30PM we are still waiting on a Bed for her. This patient treatment is unacceptable. When did hospitals start overbooking surgeries to the point that they dont have a bed for a surgical patient. My moms surgery was very invasive she has stage 4 cancer. No matter all patients matter regardless of the care they need. We essentially sat in the waiting for hours with no updates. Countless families came and went before and after us as we waited. Yes she has full medical coverage, billable coverage! Obici is by far the best hospital in the area. I will avoid this hospital even if she has to change her oncologist. The staff has been great in recovery they have no control over the rules of this money machine. If money was not a primary factor the Surgeries would not be overbooked. We are outraged and a $5 food voucher for the dirty cafeteria will not make this right. 945pm recovery has announced that mom is coming to a second floor room they notify the second floor nurse at 9:15pm. We finally get to her room guess what they roll mom in to move her to her bed. Even I can see this bed has issues. The foot of the bed is clearly broken the mattress is flat in every area accept the foot of the bed. Finally after two nurses play with the buttons they decide lets get a different bed! So they move her around in the tiny room and find another bed and move the broken one out! Why not be proactive and address that before the patient who has waited all day arrives? We are in shock!!! 1033pm mom is finally settled in her room which by the way is dirty! Ive taken the bleach wipes in the room and wiped it down with gloves on. Mom woke up and asked me if this was a storage room. Later she asked one of the nurses was it a store room? If I could Id attach a picture I took. The staff is doing their best Gloria in recovery Pat on the second floor and his trainee and moms two nurses on second floor have been awesome. Day 2 6/21 @ 3:20pm we are here to visit Mom today. I cared a good tray for her back to the nurses station. As I walked away a male nurse (who had just helped my mom move in her bed) was making a very negative remark out loud to another nurse as he wakes away. His words were and this is a direct quote " this is the most complaining and whining floor Ive ever been on" what!? These are cancer patients! Battling a disease his comment speaks volumes in regards to how my mom was forced to wait last night. Day 3 6/22 at 1:30am. Im awakened by a call from my moms cell phone. Mom is telling me they are trying to take her at 1:30am for a CT scan!!! What!? Its 1:30am, the nurse claims and I quote " shes confused when I woke her up she thought she was at home in Portsmouth " excuse me but if you were 77, with stage 4 ovarian cancer, recovering from a full hysterectomy and on a pain pump for meds and no solid food in three days you might be somewhat confused to. Again this money machine is at work after her family has left for the night. The nurse then says to me (she became argumentative) well she hasnt pressed for pain meds since 8pm. Thats not true because I pressed for pain med at 9:30pm when I left for the night. Once they tell a patient they are being released expect to wait at least 4 hours, while the staff all try to get on the same page. Each discharge took over 4 hours the admin side was very disorganized. The right hand had no idea what the left hand was doing or had said. From the doctors writing the wrong orders to the care providers not knowing whats going on it was horrible TWICE!!!

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Summer Johnson

Intentionally rude and a lack of compassion. I recently had an ambulance transport to the emergency room at Sentara Virginia Beach, where I had a short stay overnight. I was incredibly ill with an accute reaction to food poisoning. The staff of nurses and aides that rotated through the night were merely just going through the motions. With the exception of one nurse, all others were absent-minded and lacked compassion; it was de-humanizing. Lots of standing around and talking, and very little of caring for the patients that occupied the ER that night. I had to remind them several times of what I needed before there was any action or care. I was very polite and apologetic throughout the night, and tried not to be a menace... and was truly appreciative of the help. However, I was continually met with rudeness. I only saw the on-staff doctor once, for nearly 5 seconds. I was suddenly discharged at 7am the next morning, although I was unable to sit up and too weak to care for myself. I was traveling on business, and had no family or friends to help. They handed me prescriptions to fill and started to shuffle me out the door. I explained that I could not drive or get the prescriptions filled, and asked if I could stay until 9am when the in-house pharmacy opened. They said no. I asked if they could dispense a few doses of each to get me through the next 2 days until I get home to fill the prescriptions. They said no. I dont understand, Im not capable of caring for myself and Ive explained that Im all alone, and I dont have the ability to continue the medications as prescribed.... yet youre kicking me out? Isnt this a liability for the hospital? The ER was quiet... only a few patients, its not like I was taking up much space. But.... I was repeatedly told that "its not like youre 95 years old; youre young and healthy enough to care for yourself". I wasnt coherent; couldnt sit up, walk, or stand.... yet Im "healthy enough". So they wheel me out to the ER waiting room in nothing but a hospital gown and I was told to call myself a cab. I was facing a wall and sat there for 20 minutes while I waited and no one came over to check on me. The taxi driver finally came in and wheeled me out to the car, in my hosptial gown in 20 degree weather. I returned to the hotel I was staying at and barely managed to take care of myself for the next 2 days until I was able to manage a flight home where I would really receive the care and attention any human deserves. Its the lack of compassion that upset me. I felt that I was garbage, thrown out the next morning. No kindness or caring from ANY of the staff members. The on-staff doctor was actually the worst of them all. Its so disheartening... not sure I understand why theyve chosen this field if they lack a single kindness in their heart.

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Yvonne Davenport

Worst e.r. visit...I have asthma and i went to the er because well what do you know i was having an asthma attack...tight chest, difficulty breathing, wheezing, voice no louder than a whisper...not only did i have to wait damn near a hour for a breathing treatment but they half ass triage me..took my blood pressure and put me in the waiting room...never listened to my lungs (as they should have but instead ASKED if i was wheezing),, didnt take my temp, nothing, and even when i told them i was getting tighter in my chest and it was becoming harder to breathe i was told ok we will see what we could do...if it wasnt for the wondeful nurse (wish i got her name but she is older with a silvery gray short hair cut) that basically harrassed these nurses and i use the term loosely to get me some where to get a breathing treatment..and when they did take me to a room, it was a room where you can smell fresh paint...like wtf...you put an asthmatic in a room that was freshly painted...i understand the e.r can be busy but no one took the proper steps to assit me...i not new to this e.r life...im 39 and been living with asthma my whole adult life..i just wanted to take one of this Insentive i dont like my job so called nurses and slowly squeeze on their throat to where they can let air out and not take air in so that can unserstand how it feels to slowly not be able to breathe...and as i was sitting there in the waiting room i observe one of the nurse being very rude to a gentleman she just brought from triage..he was in a wheel chair and when he asked could she turn him toeards the tv she ignorrd him ar first them said no, he didnt need to be towards the tv and walked away...like really you couldnt turn the mans wheel chair not even 180•...ppl comw to the e.r to get help. If you dont like your job change professions. Never in my life have i been so disgusted witha group of woman/ nurses then today. Sentra you need to do bettet