Riverside Animal Hospital

Reviews 6

GO

Private User

I was very disappointed by my recent experience with this establishment. I moved to the area about two years ago and have been with them from the start. The doctor that I see has always been professional and helpful, however the support staff must be drinking different Kool-Aid. Every time Ive called or talked to a front desk person they are rude and unfriendly and act as if they couldnt be less interested in helping me. Recently I made an appointment on a Saturday to have staples removed from my dogs leg, when she saw the wound she did not feel they were ready to come out. When I tried to make another appointment they told me I didnt need one to "just stop by" and they will take them out. I have a full time job (as I suspect the support staff have as well) so the only time I can "just stop by is" after work. When I called at 5:20 to see if I could get them removed she said "definitely not tonight" and that was it; so I asked if I could make an appointment, she said "well even if you make an appointment you will still have to wait depending on whats going on." So I responded with well I have to work so if I can get an appointment during the day then I will work my schedule around it, to which she responded "even if you make an appointment you will still have to wait". I explained that I work until 5:00, so 5:30 is the soonest I could get off work, pick up my dog, and get to their location, my only alternative is to make an appointment and work my break schedule around it so I asked "what would you recommend" and this woman acted as if I was the most annoying, irrational, person to have ever asked an absurd question. I worked in customer service for over 15 years so I am very aware of how I speak to people in those positions and the crap they have to deal with, however I was polite and friendly and just trying to find a solution to care for my animal. It was extremely disappointing and frustrating.

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noah m

I will never return here and Id like to encourage everyone else to stay away. Where to start? The vet tech we dealt with for most of the visit manhandled my dog like he was a piece of luggage and flirted with me in front of my girlfriend. They sent in someone new every thirty seconds to help the veterinarian restrain my dog while they took painful skin scrapings, which was unbelievably stressful for him. They did diagnose his problem - and then they left us alone in a freezing exam room for over forty-five minutes. Yet another employee wed never seen before popped in to deliver a $300 bill - apparently that covers a brief exam, skin scraping, slide exam, and ivermectin to treat puppy mange. Puppy mange, by the way, is a common condition that doesnt usually need to be treated at all. Ivermectin is a common chemical - and it absolutely does not cost $120. No one explained the bill to us or talked to us at all after the girl who delivered it scurried away looking ashamed of herself. I waited to speak to the vet herself before paying, and she explained that the extra cost is for the graduated syringes so that you can get the dosages just right. Which is an understandable concern for someone whose first idea is to prescribe a neurotoxin to a dog with a non-contagious condition that typically resolves itself. We barely talked about baths, nothing about his diet or activity - straight to the bill and the expensive, *dangerous* drugs. This clinic is in a neighborhood where many people just cant afford to be fleeced while they try to care for their pets, and if I hadnt already had this problem with other dogs I might not have known anything was wrong. Id have been *happy* to hand them $200 for an examination that the mobile vet will do for $30. Shame on these people - I wonder if theyve thought about how much these practices are hurting the animals theyre supposed care for.

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Kelli Cooper

Have misdiagnosed 3/5 of my animals, 1 animal having been misdiagnosed twice by them. Was told by a staff member that I should just put my animal down because they are old and not worth the money. How heartless. I have lost 1 furbaby because of their negligence in "guessing" and almost lost 2 others. The one I lost was put on medication that didnt help and we were told when they gave him a bloodtest that he had pancreatitis. Took him to CRVS and found out he had advanced liver cancer and was now in renal failure due to not being treated correctly. Thankfully 1 of the other 2 is doing fine after them not checking her for years and claiming she was just tiny. Turns out thanks to CRVS that she had thyroid problems and almost died. The other was diagnosed with pancreatitis and when I took him to CRVS they found possible bladder cancer that we now caught early thanks to going somewhere else for a second opinion after my first baby died. We also found out that when Riverside did his catheter to get a urine sample they did it too rough, tore the area where his bladder and urethra connect, and now hes swollen to the point they couldnt get another sample at CRVS. This vet used to be good, I dont know what has happened. I will not be going back and will be taking my furbabies somewhere else.

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A Private User

Will never take a pet here again. I hear people complain about costs at other vets and how affordable this place is. However, if you pay attention they put every prescription they can sneak onto your bill (dewormer for a dog who doesnt have worms, flea medication after you told them you have already purchased some etc). Anyway, I was taking my small dog here for check-ups etc. I brought her in when she started spotting blood when urinating. They told me it could just be a mimic heat cycle and not to worry about it. BS. When she suddenly started bleeding profusely and unable to urinate one morning, I took her to a different vet. After palpating her stomach for a second the vet got a terrible look on her face. An xray confirmed her fears, she found a baseball sized stone in her bladder. We had to put her down because of the thousands of dollars we couldnt afford for emergency surgery. I cannot believe Riverside vets did not see this, she had an xray there! I will never EVER take a pet here or recommend anyone else to either.

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Ellie Mcalister

Add a very dissatisfied yesterday! I had to reschedule my dogs appointment which ended up with us seeing a different vet. The girl that reschedule the appointment gave me a time of 12:45. After the vet gave my dogs their shots i asked if she could look in my dogs ear to see if he had earmites. She said no I cant I have to go to lunch and your appointment was at 12:30. Youll have to make an appointment. I have spent hunderds of dollars at this place and she couldnt take one more minute to had to the 5 she spent with us to look.

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Yolanda Colby

I have never been so heartbroken than i am today. I have pleaded and begged for help asking what can i do to help my pet come home after he was adopted out by a so called friend who was taking care of him while my family was trying to transitio into a new dwelling. And have been left with no answers aside records are protected under the hippa law yet a vet tech looked up my medical records for my pet without written permission violating the hippa herself.

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