Pearle Vision - Glendale

Reviews 3

DM

Dmitry Zinger

I cannot emphasize enough what a HORRIBLE experience I had at this store! First and foremost, I worked with the employee named Wendy there on 6/4/16. She had little to no knowledge with regard to eyeglasses and what frame would be most suitable for me. I have a rather complex prescription, and I felt rushed and did not feel that my needs were being met; Wendy failed to answer most of my questions and would always refer me to her co-worker who was also busy with a different group of customers. Furthermore, it took Wendy a very long time to even enter my prescription information into the system; she clearly struggled with software application used at the store and was not trained. On several occasions, I had to double-check every piece of information with her to ensure that I’d be provided the right product. I SPECIFICALLY ASKED Wendy if my lenses would be HD transitionary lenses with AR coating, and she confirmed it. I was NOT given a detailed invoice, but was told that I’d have to pay full amount of 306.96, which I did. I was given a call that my glasses were ready on 6/10/16, and I stopped by the Glendale store that evening. Wendy was unavailable on that day and there was a different person (do not clearly remember his name, but I think it was “Ray”) working. My first surprise was the fact that apparently I was charged for 1-Year Protection Plan and Eyewear Kit a total of $37. I do NOT need either of those things! I have never been explained that those items were included in my invoice! Had I known that I’d be charged for those things, I would have denied it right away. The gentleman working with me refused to refund me for those items, which I found quite rude and inconvenient. Secondly, when I checked my eyeglasses, I immediately discovered that they were NOT transitionary lenses that I SPECIFICALLY ordered earlier! Apparently, Wendy incorrectly entered my order. When I told Ray that I was very unhappy with this level of customer service and additional charges as well as incorrectly made eyeglasses, he told me that they would make it right, but I would have to pay $70 extra for transitionary lenses, because Wendy failed to charge me for them! I told him that it was wrong to charge me even more money when it was CLEARLY their fault and I was already charged for some bogus protection plan and cleaning kit that I did not need. I demanded a full refund and stated that I didn’t need glasses from such a shady and rude establishment as Pearle Vision! This gentleman denied providing a refund on the grounds of the fact that I had ordered “custom-made eyewear”, hence they could not do it. It’s completely outrageous and he was very unprofessional! Moreover, he added that they might be able to provide me with transitionary lenses at no charge, as long as “his boss approves”, since he was “just filling in for someone else” and was unfamiliar with the rules of this location! I CAN TELL YOU FOR CERTAIN THAT PEARLE VISION IS A HORRIBLE COMPANY AND I WOULD NEVER EVER DEAL WITH YOU AGAIN! I have never seen such a negative and snobbish attitude at any eyewear store! I’d be sure to share my terrible experience with every single person I know and on social networks! You are one of the few companies that REFUSES to admit your mistakes and make it right for the customer!

MA

Matthew Sullivan

I was recently a customer at Pearle Vision in Glendale, WI having spent several thousands of wasted dollars at their store. The reason for 1 star are many at this point. 1) Their prices are exorbitantly higher than their competition even with their buy one get one x% off. 2) Customer Service is terrible, it was formerly run by a lady named Ann Marie who literally makes it her mission to ensure she collects your money and sends you out the door as fast as possible regardless of how crappy the product you received is with no willingness to make things right. After my pair of glasses broke at a weak point (which apparently were still under warranty) she tried to convince me that I would have to spend hundreds on new frames and the warranty didnt cover what she initially told me). It wasnt until I called the Oakley Factory and make an inquiry did that change. It sounds like the Oakley rep let Ann Marie have it because she resented me from that day forward for being right and getting my glasses fixed as it should have been without a fight or a question. My troubles were not over, since I also purchased a pair of sunglasses with a slight curve in the frame, and they improperly made the lens so that anytime you opened your glasses from the folded position the lens would pop out. This was infuriating and I returned to the store to have them correct the problem at least 20 times. The last time, Ann Marie told me not to return to the store that there was nothing more she could do and we were now nearing the 1 year expiration of warranty. (What a waste of several hundred dollars) 3) The reason I am writing this review today is because Patrick Braden (who previously called himself a store manager) called my wife claiming that all of a sudden we owe the store $50 some dollars from an appointment in 2012? This is 2014!!! Furthermore the item on the bill in question shows as being paid by our insurance company and we even emailed them a copy for their records. On the initial call he was trying to get a payment over the phone and was even willing to settle for quick easy money for $25 or so. This wreaks of scam and fraud and I assure you it is. They are not sure why no one has sent us a bill, called us or even let us leave the store without paying, (which I assure you we paid them, because they verified our insurance and figured out every penny we would owe them prior to letting us leave the store with their product) We also paid in full at the time of service and did not opt for any financing or payment plans. When I called there to question Patrick, and see if their accounting mistake could be corrected on his end. He got rather snotty with me and then said he will have to escalate the claim to collections. He also changed his tune and told me that Tony is the manager and he just makes collection calls? So please head my warning and try to eliminate headaches by shopping elsewhere.

HO

Hong Yu

I had the worst experience at this Pearle Vision. I was persuaded (misleadingly) by the store manager to purchase the most expense lens called progressive lens (~$500 for the lens only). By the time when I picked it up, I found out that I could not read at all with it and questioned them whether the lens is the correct prescription. Without any examination, the manager told me that it is possible that not everyone is comfortable with the progressive lens and therefore she asked me to "try out" the bifocal lens. When the bifocal lens arrived, I found out that I still could not read at all. It turned out that the bifocal was a single vision (by mistake). I waited for another week for the bifocal lens. When it arrived, I tried it on, I could read and could see the distance. I ask the manager whether it is possible for me to take a look at the progressive lens to find out why I can see perfectly with the bifocal, but not at all with the progressive lens. The manager had a terrible attitude. She said that was the lens they could offer and nothing else. I reasoned that I indeed paid for the progressive lens. She said that she could not get the progressive lens because it was gone. I said that it was misleading because she asked me to "try out" the bifocal, not to replace the "bifocal" with the progressive lens. She said that there is nothing that they can do. I have the choice of either taking me the lens/glass or leaving it behind. I tried to reason that at least we shall try to measure the progressive lens to see whether it is the correct prescription. She said that it would not be possible. Bye-bye!!! It was terrible. I am looking for a lawyer to get my money back.