Samaritan Medical Center

Reviews 4

MI

Mike S

Went to Samaritan for blood work on Feb 18, 2016. The staff at the reception desk were very good. They took care of everyone right away, and directed people to where they were supposed to go pretty well. That was the highlight of my experience there. I was there for blood work for a doctor I was seeing, who was part of the hospital and already took all my insurance information, which probably took them all of 3-4 minutes. So thinking I was going to be called straight into the lab I sat and waited. After about an hour someone called my name followed by #3. I stood up figuring it was me, but I saw the woman who maybe called my name was already walking away being followed by another patient so I sat back down figuring that was the Michael she was looking for. After about 2 minutes my name was called again so I looked at the woman, and she didnt give me any indication it was me she was looking for, and she turned to the reception desk and said something to them. She called my name including my last and I knew it was me she was looking for. I stood up and she gives me a look of "I was calling your name, whats your problem",gave a big sigh and rolled her eyes at me! Being taken aback, I looked at the guy at reception, and he said to go to window #3 for registration. Ive unfortunately had other unpleasant experiences at this hospital (the ER), and having an employee roll their eyes at me was enough for me to say forget it, and I left. Heres a tip for management at the hospital to think about: - Have the registration people wait for the patient to stand up, make eye contact with the person, and say "Ill see you at window #X". Dont just say the patients name followed by a number and then walk away without acknowledging the patient, and expect them to know what to do. The other negative reviews arent wrong. One of the worst Hospitals out there. The ER doc I had an unfortunate experience of dealing with in 2011 was horrible. Certainly not all the staff is rude, but this hospital has more than its fair share.

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Victoria Murchison

Please ignore older and negative reviews. This hospital has undergone major renovations and has become most efficient and has a top rated staff. Those that say the staff is rude... well, I have to question how they, themselves, acted or spoke with the staff, as the nurses, PAs, docs, etc. could not be more friendly, concerned or helpful. My family and I have visited this ER nearly dozen times, between us, over the past year, and none of us have had more than a 20 minute wait to be seen. That is a VERY short wait. Try going to a big city hospital. You could wait hours before youre even triaged. As to being admitted to this hospital... Both my Mother and I have several 3 to 10 day stays... ALL private rooms (except for mental health)... CLEAN, something not to be taken for granted, as Ive been to several very dirty hospitals... very friendly nurses and aids, happy to get you a beverage, snack or whatever you need to be more comfortable... Meals delivered on YOUR time, after ordering what you like from the menu, actual room service like a hotel would provide... The food isnt great, but its not bad. And the doctors... Ive had no issues with the docs. Each Ive seen has seemed to care and have the time to address my issues. The Radiology department staff are better still, SO friendly, chatty (if you feel like chatting), quick and efficient. Last, a friend had several stays in the mental health department, so I visited a number of times. While a bit dreary (not yet renovated), the staff works hard to keep the patients spirits up, and they seem to genuinely care. My friend left in much better shape. That isnt always the case when it cones to mental health. All to be attributed to a hospital that gives excellent care and that does actually care for their patients in every way.

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Ashley Harper

None of the staff seems to communicate between each other or shift changes so youre basically always going in circles & theyre continuously either denying you the pain meds you need or giving you the same ones that didnt work before. I had to be readmitted four separate times through ER . They kept sending me back home to an unsanitized environment & asking me to come back for more treatments a number of hours later. Out of all the people I complained to, none of my friends from various places in NY have never heard of this. Ever. Ive been coming in and out for two days at their request and each time they ask me what Im doing here and why I was asked back and always given confused looks. I honestly tried to be compliant and so nice at first, even though the pain meds werent working etc, but I got to a breaking point when I was continuously crying from pain and they wanted to treat me with Tylenol. I rated my pain at numbers like 9 & 12 . I have an infection in a soft tissue area, my lips, and they wanted to treat me with Tylenol... I feel like when a patient is in clear visible pain and is verbally crying out, to deny them something that works for them is neglectful & inhumane when you can clearly help. I told them that even though Im small in weight, my tolerance is incredibly high. Nobody wanted to hear me out. This is just unacceptable. I tried to be nice, but this is honestly unacceptable treatment in an ER. Theres been no true compassion or care. I was never offered a damn thing as far as a small drink or snack from 2:30 am until 8am, and the only time I was treated with respect was by a woman named JEAN who was pleasant and listened and provided me with an apple juice and Popsicle at least.... it just baffles me how they get away with such crap :/

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Crystal Mercado Beyer

Where do I begin... with the first visit or the second ? Either way neither is positive. This facility needs a surprise visit from the Joint Commission. The nursing staff in the emergency room is lacking in basic nursing knowledge and lack the ability or desire to properly advocate for their patients, especially children and lack the desire to uphold nursing as a profession. As a registered nurse I am well aware of minimal standards of care... hand washing (not done), monitoring labwork on patients (not done), nursing staff aware of radiological results (not done), least invasive procedure (not done)... what do the emergency registered nurses do at Samaritan Medical Center ? Why do they not know basic ER skills ? Why are the nurses so harsh and abrasive? Daniel Bell was my daughters nurse and she REFUSED to speak with me multiple times. If a nurse refuses to speak to another nurse (whos child happens to be a patient) this only tells me that the registered nurse LACKS nursing skills. Karen (charge nurse) was EXTREMELY RUDE and my daughter verbalized that she was scared because Karens verbal communication was harsh in tone. The charge nurses reaction should have been how do I remedy this issue and what can I do to improve patient care... this was not the case instead she became defensive when challenged by another nurse (non-staff member) and took her anger out on the patient. We were forewarned that any visit at Samaritan Medical Center (SMC) would not be positive... two visits at SMC and both visits involved unnecessary invasive procedures, rude staff that lacked empathy toward the patient and disrespect toward the family dynamics and lacked basic medical care (Ill be asking for a breakdown of the medical bill).

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