Copper Springs

Reviews 4

AM

Amber Powers

I could go on for pages about the unethical practices that I encountered while I was at Copper Springs; a facility to support those in need of help. "We believe in constantly improving our services." Let us hope for the sake of others who are in a vulnerable place that Copper Springs is greatly improving their services. My experience at Copper Springs was traumatic and in the months to follow, my memories of Copper Springs continue to cause me anxiety. I researched the program before making an appointment to discuss the Intensive Outpatient Program. The question was not, do I go inpatient, it was, is this intensive outpatient right for me? After their evaluation they told me I needed to go inpatient. I disagreed and they threatened to petition the court to get me committed. I was terrified but felt like I had no options so I voluntarily signed myself in. My psychologist called on the 3rd day thinking there was no way I was still there because it would be unethical to keep me more than 72 hours. But I was still there it was not until the 3rd day they finally provided me with food conducive to my ulcerative colitis diet. During the 6 days they kept me, patients watched movies such as, the Purge in the common room. They even allowed the patients to rush through a process group to get back to see the end of the Purge. It is effective to recovery to let individuals with serious behavioral obstacles watch movies about being able to commit any crime for a designated time? The processing groups were very disorganized; 18 patients all trying to be heard. The only thing that I could count on for the 6 days at Copper Springs was the smoke breaks, and I dont smoke. I brought my complaints to Copper Springs, who claimed some of the problems I had faced had already been addressed by the facility. They attempted to rationalize many of their poor practices (such as allowing disturbing and violent movies to be played in the common room) by telling me that “even cartoons could be triggering.” The things that went on in that facility are almost laughable. I said almost laughable because this business deals with a variety of individuals who are at their lowest. You should not leave a behavioral health hospital feeling worse. Nevertheless, I paid my $1288 bill and decided to speak up because businesses like Copper Springs offer a false hope to those who are asking for help. I would not recommend Copper Springs to anyone! There are far worse behavioral health sites. But just because there are worse examples it doesnt mean we should settle for less. It would be dangerous to normalize my experience there; unethical practices are not normal. A representative for Copper Springs said, “what is done is history; we cant go back.” She is right there isnt anything to make that experience disappear. I have to deal with it and let it go to the best of my ability. Here is my advice to anyone reading this review and considering Copper Springs as a resource for recovery. • Look elsewhere. • Know your rights as a patient! If you have an SMI diagnosis there are rights out there to specifically protect you. • Advocate for yourself always. Advocate for yourself and others in the moment that something feels unethical. Keep advocating until someone listens. • Hope for positive change even in the smallest way. • Know you wont always be met with empathy but that is their ignorance.

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HE

Heather Filice

I came here and did the PHP program earlier this year. My experience in the program was wonderful. The therapist you spend all day with, her name is Heather, she is SO good at her job. This was my first time in an environment like this as I was just diagnosed as depressed. The group environment helped me to trust people again. The only reason I am not giving this place 5 stars is because of how youre treated as soon as they arent getting anymore of your money. Because I am so new to the anti-depressant world, I made an appointment with a psychologist which was a whole month out. When I went to that appointment, which was for venting my feelings AND refilling my anti-depressants, I was told that only psychiatrists can refill your script. Okay, totally never knew that. So I start calling around frantically because I only have 1 day of medication left and I dont want to go back to the mindset that I was in before I was prescribed the medication. I cant find any doctor who can get me in for at least 6 weeks. So Im in tears, I call the front desk and ask if there is any way the psychiatrist on site would fill just one more of my anti-depressants while I wait for my next appointment with another psychiatrist and I was told no. Because Im "no longer" a patient, they cant fill just one script for me. That sucks... to feel so much like family when they are making money off of you, just to be kicked to the curb when you really need help again. Im not a drug addict, Im not trying to manipulate the system to get anti-depressants. I actually need these meds, they keep my life running smoother. So for now, on my last day of taking my anti depressants for another 6 weeks, I am trying to enjoy how balanced I feel because the next 6 weeks are about to be really, really tough.

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BR

Brenda Lynn McCoy

I found this place to be very good for help when in a situation, especially a crisis. The staff was very proficient, caring, and treated you respectfully. I had no problem with communicating with the staff and the doctors. Being a new facility it takes time to iron out the kinks and those were being handled efficiently. I think some of the reviews that were not a 5-star were based on it being a new facility, as well as the fact, "you get out of it what you put into it" and some patients dont take the reason they are there serious (my point of view and opinion only). The food was "the bomb", the "sleeping" rooms were well equipped and clean, same for the common areas. The doctors were friendly, knowledgeable, listened to my concerns and answered my questions. Kudos to the staff on Sunrise, they were awesome!! So was the staff on recreation, extracurricular, counseling, etc. My 5-day stay was 3/3/17-3/7/17. I have over 15 years dealing with facilities such as this when taking care of a very close family member, so my review isnt because I am not familiar with other facilities, exact opposite. I highly recommend Copper Springs Hospital and would definitely refer them. Keep up the good work!!

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MA

Maranda Turnbough

Have done both the outpatient and inpatient programs here and both times I have felt ecstatic about the care I received. Unfortunately Ive had to be hospitalized several times throughout my life, I can say with all honesty that Copper Springs is incredible. The outpatient team is awesome, the therapist is named Heather, and the nurse (forgive me for forgetting her name) educated me a lot about my medication. For inpatient, I was on the Meadows unit and immediately felt as comfortable as one can feel in a hospitable environment. The techs were awesome, Kristina definitely comes to mind, as well as everyone else. I honestly wished I got their names down now that Im writing this. Bottom line though, I am very happy with both of my experiences there, and they will be the first place I turn to for help. PS, Dr Piekut is incredible. Ive seen many a psychiatrist in my short 26 years of life and she will always remain the most memorable.

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