Banner Boswell Medical Center

Reviews 3

NI

nicole clay

MESSAGE TO THE OWNER‼️. My friends were at your facility that you say you own tonight, I have reviewed other peoples comments and then you chime in with " message from the owner" which has gotten old rather quickly. Because it is apparent based on all of the comments nothing has changed . In case you are not a aware it is a HIPPA violation to complete a patients registration process in front of several other patients . ( I took note ). Secondly how the nurses under Dr. Matthew Stephen presented themselves presented themselves was unprofessional evidence by their rude reactions to customer request ( again I took note) one patient ask for a blanket because she is cold , nurse refuses to give it to her, another patient ask if she can have a guest in the room nurse kicks out the guest while other people are allowed to be in the room, AND explain to me how a contusion comes up on an X-RAY and there is no evidence of such which questions my trust I have in doctors especially the diagnosis that Dr Stephen gave My friend .... That is obviously not correct. You dont just pull crap out of the clouds and diagnosis people . ( again I take note). People are sitting in the emergency room who had just recently had a stroke that have come in by ambulance mind you !!!! ( I take note) , people are sitting in the ER with pneumonia what are youre safety precautions to assure no one else gets pneumonia? Then I observe an elderly Man running out of the hospital with security guards chasing him down, ( I am pretty sure he had good reason to run). Now that you know what the problems are since you are the " owner" what are you doing to change these obvious re occurring problems . That are not only minor that can be dealt with disciplinary actions but can be taken up to your highest hiarchy which I plan to do. Youre hospital staff should not be working in a facility that requires patience , care, and passion. I wont even take my dog there . It is beyond disturbing that patient rights are being violated left and right? Please dont respond to me if youre answer is going to be the same as the 25 other responses you give patients that have a complaint. You obviously dont see the problem that is an obvious systemic one. These are peoples lives you are dealing with and if I have to be the voice that makes the change with your hospital that only has a 2.9 rating then so be it. Youre staff need to stop treating people poorly talking to them with no respect or dignity. These patients are sick the last thing they need is youre staff insulting their intelligence because they dont think people know their rights. I am glad I was there tonight to observe the poor care yourre staff gave not too only my friend but to about 15 other patients, not too mention all the HIPPA violations.......

LI

Linda Williams

The visit 5 days ago was disappointing. Retarded sister had a very swollen, painful right knee for the 2nd time in 3 days without any activity or injury causing the swelling. She is 66 years old. Knee was so swollen she could not put her weight on knee/leg. (Thursday then again on Sunday evening). PA was nice but did not seem to really want to help. CT was done. He recommended we see orthopedic. I explained we were having trouble getting in to see someone. He recommended ortho but doc only did sports med and would not see her either. Disappointed that an actual DOCTOR not nurse, not PA did not see her. The diagnosis was hemarthrosis. New in AZ. VERY, VERY, VERY, VERY disappointed in the quality of care and the lack of concern here in this state. The state legislature needs to get with state medical board and set a standard of care. Spoke with several people who said NEVER, NEVER, NEVER go to any Banner facility. I believe they are correct. Made an appointment in east valley with a highly rated ortho. Trying to get a copy of CD and ER summary notes. Having trouble with that as well. Both should have been given to me when we left ER. I was hoping the doctor or PA would do IV antibiotics for possible infection, but the PA stated she needed to be admitted or placed in rehab facility. I asked what for and he said to do icing, elevation and wrap. I explained we had been doing that for 3 weeks and it was not helping. I told him without making arrangements it would be very difficult for me / us to have an hospital admission that night. I asked if he could give antibiotics by IV and let me get in to see doctor since blood work was normal. If the knots and swelling were caused by infection the IV might help until we saw a ortho doctor. Unfortunately, no ortho would make an appointment with us, these doctors in west valley wanted us to go to PCP first; we had already see PCP twice and they said get to ortho, yet no ortho would see us and then ER. Not a good way to handle patient care. Very poor medical care compared to state we moved from. It is probably not the staff by the overall management of the hospital that has set rules that do not work well with patient care. Corporation should not be running hospital care. Doctors need to do their job and it seem doctors here in AZ want medical assistants and PA to practice medicine. That is not a good thing at all as medical assistants and PAs do not have the training to make qualified decisions.

CO

Connie Anne

Id give our experience less than one star if I could. My MIL was taken to Banner Boswell after an episode of LOC by ambulance. Once there they wouldnt allow any family members (my FIL) to be with her. We were left in the waiting room with NO information about what was being done for my MIL, who wasnt fully coherent and unable to really answer questions for herself. This went on for close to an hour before they FINALLY (and after several trips to the nurses desk) let my FIL go back to be with her. While we were waiting there was a VERY elderly woman in a wheelchair PARKED just inside the lobby doors in pajamas and open-toes slippers and a tiny blanket. The poor woman was freezing every time the doors opened. I walked over to help cover her up and she asked to speak to a nurse so I went to the nurses station to get one for her. They actually looked at me and said "No." I mean, what the hell? Theres a freezing old lady out here and you cant be bothered to get off you ass (or back, as ALL THREE were reclining in their chairs) to come out and help cover her up? Isnt that your JOB? Finally, one of them came out to basically yell at this woman that her car service would be there shortly and that if she hadnt wanted a particular car service it wouldnt have been so long. The lady just wanted to get WARM! So, now we get to go in to see my MIL. YEAH! Shes awake and responsive and has some of her color back. This is all good news. REALLY good considering no one seems to care about her as an individual. They dont have her med list, they just run a few basic tests and walk away when they cant find anything. The ER is run down. It STINKS! and the staff is more worried about chatting one another up then the patients in their care. The MD on call was a joke. Now, shes been there for a couple of days. They cant decide if they should feed her or not. (the woman is diabetic, so these things matter) Shes in a shared room and she STILL hasnt seen the surgeon thats supposed to decide if she needs to stay or if she can go home. He had to take a 2 hour lunch. (You know, that meal that they wont let my poor MIL eat?) Over all, Id almost go to county before Id EVER go here again. The only saving grace is that the Non-ER staff seems more polite then the pre-pubescent, phone attached, lazy staff in the ER.