Lincare

Reviews 4

CO

Corban Anderson

This place is terrible. I bought a nebulizer from them that lasted about 2 years. I tried calling them to see if they had a warranty on it and they completely gave me the runaround. When you contact Lincare you call a main office that tells you one thing and then when you talk to the people who work in the Tooele location, they tell you something totally different if they give you the courtesy of getting back with you at all. I had to call the corporate number twice because the staff at the Tooele location wouldnt call me back with the warranty information I requested from them. When I originally spoke to them, they said the warranty they offered was one and a half years on the nebulizer but it changed to two years after I complained to the main office about them never contacting me back. The main office asked told me that the problem with the nebulizer could be something as simple as changing the filter and that this location should be doing this for me. During my second conversation with them after complaining I had to ask them if they could do this and they reluctantly said "uh, yeah". I took the nebulizer into them to have them do this and they did nothing but give me grief and attitude about it. The lady working at the front desk sighed and scoffed at me and then openly lied that she contacted me back with the information I had originally requested from them. I contacted the company that makes the nebulizer since I wasnt going to even get a shred of help from the Tooele Lincare and they fixed the issue with a short conversation, no drama, no grief. The staff at the Tooele Lincare simply wanted me to just buy a new nebulizer from them with a level of smugness that is utterly surprising. At the least, Lincare should have asked me to bring in the nebulizer so they see if they could correct whats wrong with it, maybe change the filter on it and if it was still under warranty (which it is), offer to take care of it. Two weeks of having to hound Tooele Lincare to get them to do the absolute bare minimum they can do with an attitude but a simple five minute phone call to the people who make the nebulizer and everything is fine. This location is a joke. You guys might also want to take down all the religious stuff all around your office if youre going to straight up lie to your customers, just a suggestion.

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MO

Momma Cat

When you live in a small town and Lincare holds the contract, they do what they want. And the employees are underpaid and likely abused by the management. That doesnt help me as the customer who cant get my medical supplies in a timely manner though. Ive been overcharged, sent products that I didnt order and cant get a call through to accounting. (Shes only one person, apparently!) I dont want to use them, but theyre the only game in town and they know it.

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LI

Linda

They do not provide good service regarding any questions about billing. The corporate number seems to be answered by people who have little information and the people I have spoken with have given me incorrect information.

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KE

Keith Davis

Going on line to check office hours, their home page says they open at 8:00 in the morning M-F. Called the number listed and was told by tbeir answering service that the office doesnt open until 9:30.

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