Vision Wellness Center

Reviews 16

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Amanda Till

Doctor is great, but you will have to watch the staff. After the appointment with Dr. Lee, we were sent to get glasses. I watched the tech open her lab coat and push up her breasts before walking over to my husband (which she didnt realize we were together at the time). All of the glasses I picked out that were within our covered range and budget started disappearing after I would give them to my husband. She would say "nope those dont look good" and she would put them under her station. She then talked him into a pair that were $350 over our insurance coverage. She upsold him on every possible thing using the fact that he wouldnt be able to wear them at work. I had been removed by another tech who had realized I was saying no to everything she was saying. If they fix the office staff and make it more about eye health than selling the higher-end designer glasses, I would probably return. However, I have found another office, so I dont think I will go back anytime soon to find out if issues have been resolved.

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A Private User

I have a very expensive pair of frameless glasses, meaning they are simply lenses, a nose piece, and ear pieces. About a year ago I went to this office to get a new prescription and have them put the new lenses in. Approx. 4 months later my frame broke at the nose-piece where the new lenses were crimped on. I took them back and they said they could NOT be fixed, would I like to pick out a new pair of frames? I took them somewhere else (awesome people) who lasered the titanium frame for $50. 3 months later the OTHER side, same place.....broke. $50 again. Today they broke on the SIDE-piece, right where they where the lens was crimped in. These people were happy as hell to take my insurance and destroyed my glasses. They are incompetent and you are wasting your money and your time.

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Jessica Zamudio

I love going to Vision Wellness for my eye exams!! Dr. Lee and Dr. Black are amazing doctors and very knowledgeable. Theyre always up to date with new technology. No more puff of air to check my eye pressure (which was always the worst part), and no more dilation!! They provide other and more accurate ways to check my eyes health which is great. The selection of glasses have become better than previous years and I can always count on them to have the most trendiest frames (Tom Ford, Michael Kors, Versace, etc.) The staff at Vision Wellness are super nice and always excited to help me whether its setting up an appointment or ordering glasses, etc. I highly recommend Vision Wellness to anyone, especially my friends and family. They will take care of you!!!

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Arianne Layne

I loved Dr. Lees office! I was able to get in super quickly after checking in and Dr. Lee found an eye issue Ive been having since childhood that 6 other optometrists Ive seen in the past were unable to diagnose. Thanks to Dr. Lee Im not having double vision (Or migraines!) for the first time in 15 years!!!!! The staff were all friendly and extremely helpful. I was able to get a great pair of glasses that werent outrageously expensive like most places. They didnt try to sell me anything I didnt want. And the lady that one star reviewed that the office staff that they were pushing up their breasts....... None of the office staff wore coats that I could see... I think she may be talking about another facility. (West Valley Vision?).

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Stephenie Cornelius

My first exam was great. Office was nice Dr. Lee is nice. The second appointment I arrived 15 minutes early and an hour after my scheduled time I was still waiting in the exam room. No one bothered to come in and let me know what was going on. I walked out and said Im not waiting and Ill take my business elsewhere. They ended up calling me and apologizing adding me to come back. I decided to go back and get glasses. Ive called to get updated on the status of my order and I keep getting "someone will call you back" and no one calls back. I was even hung up on during one of my calls. Not only does no one know where my glasses are Ive come to realize they are outrageously expensive. I will be taking my business elsewhere.

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Cece

Getting my first appointment scheduled was a nightmare I was put on hold like 3 times till I finally told the different girl who answered Im not holding anymore schedule my appointment. You cant ever call that office the first time & someone answer. Ive been calling since they first opened & still no answer. Its ridiculous. Horrible service from the front desk they definitely need more training. You should never call an office & they not answer. The glasses are over priced of course I still purchased mine just for the convenient location. I wish anyone luck with getting someone to answer & attend to you right away.

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Mike Lee

Ive been going here the last three years and have had appointments with both Dr. Lee and Dr. Black. Setting up the appointment is always very quick, the staff is friendly, the process from start to end is just what youd expect and I havent ever had an issue. Ive had glasses ordered as well as contacts and whether they ship it to you direct or you pick them up from the office, it has consistently been easy and they have been great to work with.

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A Private User

You Gotta check em out! Its hard to find a good eye doctor these days and this office is top notch. Dr. Lee has been taking care of me for about 2 1/2 years now. I admit their selection of eyewear is somewhat limited but they got something for everyone. My specs are very sheik and modern, I can not stop the compliments. Did I mention free lens cleaner, adjustments, and superb customer service for life?

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Julio Rodriguez

Vision Wellness has been my office since stepping into the of world eye wear about 5 years ago. They have always been very helpful and patient with me. My recent visit went really well and Dr. Ambrose was excellent. He give great suggest s , that worked out great. So happy with my contacts and eye glasses. Thanks.

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Kala Bambard

Doc is ok, but staff is rude and very unhelpful. Tried giving them multiple tries and I always end up waiting 30+ minutes past my appointment time to be seen and getting a simple contact prescription seems to take an excessive number of visits. Wont be returning.

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JonathanB

The wait times are ridiculous. Dont book so many people and make them wait nearly an hour to see a doctor, especially when the doctor conversation is literally only 5 minutes. Dont recommend them at all.

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Cyndi &Co

I was super excited to set up my appointment however the gal that answer the phone was super rude had me holding for 5 min and wasnt very helpful at all. :( will be going somewhere else thank you!

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Joseph Brumley

I will continue to take my son and I too see Doctor Lee and his staff. We both feel well taken care of and that out eye health was their priority.

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Patia Stanton

Very friendly and efficient staff. One of the most pleasant eye appointments I have ever had. Would and will recommend to friends and family.

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tori bushman

LOVE THIS PLACE!!!!! Great customer service from everyone here.. Drs are very professional. Will definitely refer to friends and family....

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Gerard Tapia

I have yet to find a problem with this place, I have been going here for the two years that Ive lived in Phoenix. I recommend it.

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