Arrowhead Health Centers

Reviews 3

DA

Damara Avila

I am particularly discouraged with my health after being seen in this facility. I am also not a unique case in saying I waited for referrals for a very long time (over two months) that just didnt come. These were refererals in an area this facility claims to specialize in, yet while pursuing these referrals, I only received notation on their end, basically (and not slyly) stating that they called me one time and my voicemail was full. Never mind the address I signed up with, they didnt utilize my email, nor the portal I signed up for to communicate specifically in a manner they stated would be toward my convenience. I can see from this review page that I am not unique or singular in this facility as a person not recieving referrals. Granted they provided me verbatim "Refferalls usually last for 6-9 months depending on the situation." When asked about the additional levels of avoidance, and lack of contact made, I was met with "One was approved and expired, the other one was denied." Zero contact made. I will say the time I saw Dr. Linda Ferris, she was absolutely sweet and charming. Aside from that youll be tossed around through staff members and other physicians you may never see again. They also have no direct line to call this facility when an issue arrives. You get an answering service for many of their locations and its extremely impersonable. When my husband and I came back from military service overseas, I was really looking forward to getting healthcare regarding my long term bone issues when I had finally made it back stateside. I regret not reading the reviews beforehand. I had to reschedule an appointment to see the A physician a couple months later, had blame passed into me within the facility, and was essentially treated like I neglected my own serious issues. I have called their referral department multiple times this week in an attempt to make sure I receive the proper care. I was immediately met with "Your insurance referral department is down, so we will fax it." Then I was told last Friday by an individual she was sending it that day. Today.... same answer "I will have it sent for approval". I dont think I am willing to end up back in an office accepting blame and feeling shame when I really am having some serious issues with severe arthritis, and joint issues. My right arm started to go completely numb in my forearm, when I called about this issue and talked about how mortified I was to continue losing feeling in my whole arm followed by serious flares that could be caused by R.A I was met with "Take ibuprofen". No physician was there to make sense of the issue, comfort me with information and state what could be happening in the arm that I saw them for initially. I am not a fan of divulging my medical details, or sacrificing my privacy, but I am not too selfish to say I am fearful in the lack of knowledge Ive received in all of this. A person should never feel mortified or uneducated on their fears after seeing any physician. Period. If you have issues youre looking to be taken seriously about, and have even provided profesional documentation and releases of the health issue youre having, I wouldnt go to this establishment. I am still fearful, I have no idea whats happening to me, and will more than likely switch physicians today. Seeing how my frustration has quickly turned to being mortified, and empathetic to someone who may experience this now, or prevent those in the future from feeling discouraged and unheard. I wish the best for this facility and its staff. I hope they can work out their kinks in the future to provide consistent health care to their patients that deeply require it. I believe every individual needs piece of mind, its why we pay medical professionals to help guide us. I feel like a number, and completely discouraged in figuring out what direction to proceed. The best I can do at this point is find a new physician. I hope this helps someone out there who may be wondering if this is the right facility. -Deepest Regards. Damara Avila

JE

jeremy myers

First of all to those who are not familiar with arrowhead they are supposed to be primary care and pain management in one, but they arent exactly because you cant just see 1 Dr so my review is on the pain mmanagement Dr Genny sSmith who doesnt actually deserve even the 1 star but please note the PCP Linda Farris was awesome...anyway saw online they apparently offered both all in one so I thought that would be great to have 1 Dr 1 location for both needs till I get there and find out its separate areas so my PCP visit that day was $100 and pain management they scheduled me for 2 days later would cost me another $225 but at the time I was OK with it cuz I had just seen Linda and she did every thing she could to help me and was very nice and I was pleased and very much lookin forward to meeting the pain Dr and planning my road to recovery. Note I am on prescription pain medicine and my PCP did provide me with a small supply just to get me thru till I would see Genny smith so here I am thinking all is good! Well I was wrong and i get to the office on fFriday to see pain mgmt, pay my $225 and actually get my wife seen cuz I was 10 mins late so I couldnt be seen!!! But Genny smith does not care about her patients pain because she is to Wrapped up in assuming things about them and being judgmental I mean hello You are a pain Dr its part of the job you know comes with the territory. But to be quick she didnt listen, interupted, ignored my wife, disregarded her feelings and had no sympathy or compassion for the pain she was in and the pain that was to come cuz guess what??? The PCP prescribed my meds but pain management wouldnt because it wasnt a case they would take on because she couldnt receive injections n procedures so its basically all about the money to them and she wouldnt make them enough money;( its people like that out there causing good people to steal their meds do heroin or kill themselves ya know. Luckily Im not one of those yet but I will be if healthcare continues like this!!!

JE

Jessica Morales

I really like the nurse practitioner and Dr I have seen. I like the idea of the office set up. I dont like not being able to call straight to the office. You have to go though a third party. No direct line. I have had a few incidents that are making me consider changing Dr.s offices. 1st. I had spoke to the doctor and explained that I wanted to get my daughter to see a therapist. I asked if she could recommend one because I was new to this side of town. She said I would receive a call. A couple of months went by. I went to the office to get a mamogram order they forgot to give me and to check on the status of the specialist. After a bit the receptionist says I have to call my insurance. That they didnt do it. I said well someone should have called to tell me that. Then she proceeded to ask me infront of the waiting room if my daughter was going to hurt herself. Or if she was suicidal. Not only was this very personal, and none of her business Im sure discussing this in the open is a Hippa violation. I spoke to a manager who was kind and she recommended a dr for my daughter. I missed a call after my mamogram and called back regarding the report. I left 2 messages within a few weeks. I called a third time before I got my results. Anyways not happy with the administrative part of the practice.