Care Veterinary Hospital

Reviews 3

CH

Chelsea Takemoto

I brought our puppy here because of an advertised affordable "puppy package" for $120. The package included free exams, 4 DHPP vaccines, 4 dewormings, Bordetella vaccine, Rabies vaccine, and a fecal test. This place is very affordable, which was really helpful for myself and my husband as we are newlyweds trying to get our feet on the ground. We made a total of four visits to the clinic since we adopted our puppy. I feel that our first visit went fine, a thorough physical exam was made, and our puppy received his first vaccine and deworming. I feel that with every visit after, the care and service went downhill. I felt like the young women that gave my puppy all of his vaccines and dewormings were very sweet and caring, but not very experienced, and some were still learning which is very concerning as a pet owner. Also, the office seemed a little unorganized as on our third visit, they kept telling us that this was our final visit and round of shots even though we still had a fourth visit and round of shots. When I made this clear to them, they got our fourth visit booked. I called ahead of our fourth visit to see if the vet would be in to give a final physical exam as it was our final visit and I had paid for this service. The woman assured me that would be fine and even told me that the vet usually always did that on the final visit. When we arrived and were taken to the back room, the vet came in to tell me that my puppy had already had all of his vaccinations and that we didnt need to be there. I had all of the documentation showing only 3 visits and 3 DHPP vaccinations and dewormings, so I knew this to be untrue. I insisted he receive his fourth vaccine and deworming (THAT I PAID FOR.) The vet left and the ladies administered the meds. When they were finished, I asked about the final physical exam and they went to get the vet. He came in and appeared very annoyed and asked if I had a question. I asked if my puppy could receive his final physical exam (that again, I PAID FOR.) He told me that it was "uneccessary" and my puppy received his vaccines and was "fine and healthy, and he does not need one". My puppy had not received a physical since the start of the medicines two and a half months prior, he had also contracted and recovered from parvovirus since that physical: he needed a new physical! Also, the girl on the phone told me that he would do it and that it was normal procedure. Again, I kinda pushed the subject and so he half fasted a physical. You expect veterinarians to have the well being of your pet and furbaby in mind, this vet did not display that to me or my puppy. The ladies were very sweet and displayed a concern for animals, that the vet did not. The facility is very clean and has welcoming wall murals, which we appreciated. I feel that the old saying "you get what you pay for" really applies to this place. If you pay a cheap price, unfortunately youre going to get cheap care. I will also note another red flag, that in all of our 4 visits, we never once saw another patient which is odd to me. We will not be returning and we will be returning to our more reputable and caring vet clinic with more experience, though more expensive, we feel that it is necessary so that we know our baby is getting the best care. If you want your furbaby(ies) to receive genuine care, I do not recommend this clinic.

SA

Sandra Myers

I would give the staff here a 10 star rating if I could. I have a severely dog- and people-reactive dog. Hes almost 80 pounds of muscle and reacts violently and aggressively when people get too close to him or if he just sees a dog. Were taking him into UC Davis to have his behavior analyzed by their veterinary team, but before we go we needed to get some tests done and do blood work for him. Usually things like this arent a big deal - draw a little blood and send the pup on his merry way. Not my guy. We had to wrestle him between the door and the wall like a corralled horse to sedate him just to take his blood. The staff that helped us, specifically Alyssa and Dr. Mann, were SUPER patient with all the failed attempts to do this (over the course of two appointments) and very helpful. They were very careful about the way they approached my dog, and while he was still very uncomfortable, thats all it was - discomfort. There was no excessive lunging or barking like there usually is when we visit a vet. Not only this, but they cleared the way for us every time we entered the hallway by making sure there were no dogs or cats in eyesight and opening all the doors so we could make a quick getaway. If youve ever owned a severely reactive/aggressive dog you can probably understand just how appreciated that was. Ive had experiences in other vets offices where they just barge in and force my dog down to get whatever they need from him. They are aware your dog is dog-aggressive, but dont warn you or the guy sitting in the lobby with his yappy chihuahua before they send you though. This not only worsens a dogs reactivity, but makes me feel stressed out and horrible for being so helpless while my pup tries to protect himself from these things hes scared of. I got my boys results back within two days, and it didnt cost me an arm or a leg to do the blood work like it does in other offices. For the first time visiting a vet, I didnt have to constantly worry about the safety of everything that moves within 20 feet of my dog because the staff helped out a lot.

JU

Julie Bibb

Ill start off by saying the staff was very nice..-I took my 8 mo. old kitten to get spayed, she would barley eat or drink the next day and got worse each day. I syringe fed her realizing she was dehydrated then, l saw the puss leaking out & the surgical sight enlarged, I assumed with puss. I took her back and he said, it was because she licked it.."... he cleaned her wound, gave her more antibiotics and charged $114.00. I bought a cone, just in case she licked it... In over 20+ yrs and over 30 to 40 cats Ive had spayed or neutered, Ive never had this problem. My kitten is worse today, she looks half dead, wont eat or drink and puss is oozing out. UPDATE~ The next day, we had to take her to emergency, she was pouring out puss like urine. They said she was septic & maybe allergic to the stitches & the infection had spread all in her abdomen. She had a 20 to 80% chance of even surviving being put under for exploratory surgery. She would have to be hospitalized for a minimum of 3 days costing 1,000s of dollars. We had to have her put down. All over being spayed by a vet who had no clue even though she was so sick an rotting from the inside out & was oozing puss. I have a broken heart over the loss of my little Bear ... This was my first & last time bring an animal to this vet.