California Pet Pharmacy

Reviews 3

BR

Brittany Steed

UPDATE 7/20 4:50pm: Received call yet again from this pharmacy but this time it was to tell me that they saw my negative review theyve done everything within their time frame (24-72 hrs) and theyve tried everything to rectify the situation and they feel itd be best for me and them to cancel the order and refund my money. UPDATE as of 7/20 @ 3:30pm I missed a call asking for me to call back to confirm I wanted to move forward with my order as I have posted a negative review. Not ONCE have I asked for my order to be cancelled or refunded. In the message I was told I have to call back in order for my pets medication to ship. Im sure they dont do that with all of their customers? Are they literally trying to hold my pets medication hostage because theyre mad I posted an HONEST review for customers to save them the headache? This is laughable. I called the pharmacy to again confirm that I wanted this medication in fact I wanted it shipped yesterday not today and thats why I made multiple calls to them and paid for expedited shipping. They are ridiculous. Dont order from this online pharmacy. I ordered a medication from them, when ordering, I selected expedited shipping as it was not supplied locally and I needed it quickly. Had it stated when selecting my delivery method that there is a 24-72 hr processing time I would not have paid additional money just so my pets medications could arrive the same time they wouldve if I had not upgraded the lead time with shipping. When you place your order it asks for your pets name, your information as well as the vets information all but the fax number was provided to them. The fax number for the vet isnt even a required field to complete your order and because of that, I had assumed that they either google the vet clinic to call them to request the fax number or they google it and are able to pull the fax number associated with vets office and number. My pet is seen at a banfield. They didnt attempt to find the correct fax number to submit the auth form. They blindly selected a petsmart that doesnt even have a banfield pet hospital associated with it. I receieved an email from this pharmacy that the auth form was sent at 11:05am arizona time. I called my vet to confirm at 1pm arizona time and low and behold they hadnt receieved a form. I called the pharmacy again and asked them to confirm the fax number with me. Not only was it not mistaken with the vets phone number, but it was not even close to being the location I entered on my order! Again the location they sent it to doesnt even have a Banfield. I spoke with my vet at 2:30pm and they said they authorized the med and that they faxed it back. At 2:55 I called the pharmacy because at 2:18 I had received an email from them stating that they contacted my vets offfice for authorization and that they couldnt locate my pet and declined the auth. I asked the rep Corina why I receieved this email in the first place and she was pretty much saying it had to do with the initial request that was sent back at 11am. So I asked if I was going to be receiving a confirmation email that they did in fact receive authorization from the vet and she said the next email Ill receive is when the product is packed for shipping. I asked if it was going out today and she said most likely tomorrow. I told her that this is exactly what I was trying to avoid because Ive been making multiple calls back and fourth because the vet refused to talk to the pharmacy and the pharmacy refused to talk to the vet they made the customer do all the work WHILE BEING AT WORK. Corina had attitude, I asked if there was a complaint department or supervisor I could speak to and she said there were no supervisors available. She was of no help as were all the people I spoke with at this pharmacy. They may not care about your pet getting a needed medication but I know the pet owners care about their pets wellbeing. This is the first and last time I will order from them. Please for the sake of your sanity dont give them your business. Go through 1800petmeds.

JO

Joshua B

I just recently found California Pet Pharmacy by looking for a vaccine distributor with a highly positive review! Well - I thought Id found it... UNTIL I actually did business with California Pet Pharmacy. They had the vaccination listed with the amount it would cost to ship it on several third party sites. When I was linked to the website and checked out with the vaccination I felt that I was getting a fair deal from a reputable source. There were several other sources with the same or cheaper prices - but I chose this one for its "Great" ratings online. Boy was I in for a shock! The next day I received a call from a "restricted" phone number. The person on the line kept nervously repeating himself - although he was far from clear. All I kept hearing about was an ADDITIONAL $35 dollar charge that I was going to incur - due to a change in the shipping criteria. I had already paid 6 dollars for shipping so that would have made the total shipping charge over $40 for an item less than six ounces and slightly bigger than a cell phone. Being in business myself I can understand that misunderstandings or mistakes happen so I called back figuring things would be worked out. I mentioned that I used the shipping method populated by THEIR website and that I didnt intend to pay an additional $35 on top of the $6 dollars I had paid to have an item shipped overnight. I mentioned that their were other options far cheaper and that it was not really fair to have me enter all my credit card information, name, address and other info online to just have someone bump my cost to almost an additional amount half the cost of the item I was purchasing. This is exactly the reason a large percentage of people do not buy things online these days with information being stolen - such as in the recent example with Target and the stolen credit card information. Instead of helping - the manager at California Pet Pharmacy was short and abrupt - only offering me cancellation. Of course I had to cancel. Their business model seems to be - BAIT and SWITCH to a higher price. Well fortunately there are plenty of other options as far as buying pet meds - like Petmeds - Jeffers - KVvet - Drs Foster and Smith - etc etc that ARE reputable. Even IF California Pet Pharmacy had THE best price online - I could NEVER trust them again enough to try to buy something from them. Most likely I would just be on the bad end of another phone call the very next day bumping up the price!

DA

Dawn Smith

Ordered 2 products online and opted for expedited shipping in order to make sure I would have the meds for my dog before we ran out. After a couple of days, I called to see why I had not received a shipping confirmation. I was told that one of the products was not available in the size/Qty I ordered even though it showed in stock on the web site at the time of my order. I was told the order was held up due to this. I asked them why they didnt go ahead and ship the Rimadyl which they did have in stock and was the primary purpose of our order. I was told that this just wasnt their policy. I then reminded the customer service rep that I paid for expedited shipping and would expect that they would split the shipment and send what they had in stock like most online retailers do. I was then told that in addition to the suggested shipping time of 2 to 4 days there was also a processing time of a couple of days and if I had read the fine print I would know this. The Rep seemed incredulous that I would expect to actually receive the product in the 2 to 4 day window suggested with the expedited shipping and that I had somehow missed the fact that they also have an order processing allowance that would need to be added on top of the shipping time. I must be a moron for assuming that paying for expedited shipping of between 2 to 4 days meant that I would receive the product in 2 to 4 days. I asked to speak with a manager and was denied. I then suggested that if I were in their shoes, I would overnight the product since this order hadnt gone smoothly and would make some changes to their website so that the suggested shipping time would include processing. Furthermore, I suggested they may want to make sure if the website shows a product in stock, that it really is in stock. The Rep again cited policy and that they would not be willing to overnight the product. Basically I was being told this was how they do business, they arent interested in improving and I would just have to deal with it. Not what I would expect from a professional business in this day and age. California Pet Pharmacy would be wise to invest in some customer service training so their reps can become more professional and better equipped to handle customer service issues effectively instead of making the customer feel like they are the enemy. Will be looking for a new supplier!