Banfield Pet Hospital

Reviews 5

MA

Maria Arguello

I am writing this letter to express to you my disappointment in the way the staff at Benfield Hospital at 160 Wadsworth Blvd Denver Colorado handled my emergency. I had held a wellness plan for both my dogs Spike and Petey for five years and had just enrolled our new puppy on a plan. On January 21, 2013 my dog Spike was attacked and needed to be seen, we drove to Banfield where they took spike back to check him out and five minutes later the staff brought him back still bloody injured eye exposed and told me the doctor was not there to perform the surgery he needed to remove his injured eye and I would have to take him to a different hospital. I was sent to Access Emergency Clinic where they did nothing for my dog because there main concern was how they were going to receive payment so I was sent to another clinic where I was forced to put Spike down because I only had half the payment. After five years of taking my pets to Banfield I had hoped they would have offered to contact the Dr and see if he/she would come in or see if another Banfield hospital would keep him overnight till the doctor was in. The staff at the 160 Wadsworth store didn’t even offer tissue to wipe the blood from his face or lightly bandage him so that myself or my son wouldn’t have to look at him with his eye hanging and bloody. I have never missed a payment on the occasions that I didn’t have full payment when they were seen and needed medication I made payment arrangements at the clinic I always paid any outstanding bill. I am heartbroken and our family was devastated by the loss of spike he wasn’t just our dog he was a part of our family, we would have paid any amount to have him still here with us. When I called to ask to remove my pet from his wellness plan the customer service rep begins to berate me telling me even if the doctor was available we would have only gotten a discount on services. With the discount we would have received at Banfield we would have been able to arrange payment. I am so disappointed that we were treated so callous as if Spike didn’t matter. I understand that the clinic’s and hospital survive on the money there are paid but after five years of monthly payments of 60.00 for two dogs I just feel more could have been offered by our home clinic to help Spike. This tragic moment in our lives is burned into our hearts and minds forever, the staff did nothing to help make it easier all they did was send us to a strange place where we weren’t known and weren’t offered any way to arrange payment so Spike could receive help. I am a true animal lover my pets are just as important to me as my children, it is my hope that one day there will be better trained staff in the vet hospitals and clinics who understand that it is hard enough seeing your pet injured pet parents should be treated with much more concern. And that the first priority should be helping the injured pet not worrying about payment. It is because of this incident that I have removed my two other dogs from there wellness plans and won’t use Banfield again and am asking my friends and family who I always referred to Banfield not to use Banfield either Sad & Heartbroken Maria Arguello

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Hilda barraza

My pets have been having the wellness plan for 8+ years, i recently took my cat to get a cyst removed and when i spoke to the Doctor she clearly said she removed it but that i was probably going to appear again with the years. when i picked up my cat and checked his neck(where the cyst still is) he still had it she didnt remove it as she said she did. I was so angry and I called to see what happened. she even told me that she never said it was removed i was beyond upset to see that she lied to my face and the pretend that my self and my husband didnt hear what she said when we picked up my cat. My cat was put under anesthesia for nothing and we all know that is a risk for a pets life. not to mention i had paid over $400 to get that done. The manager gave me a $100 refund which of course is not what i paid. I do not have trust in this clinic any more after this incident i will be taking a longer drive to a different banfield where they used to go before i moved to this area, where i can have the peace i need when i drop my pets off for vet care.

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A Private User

I recently had my beloved cat Ive had for 10+ years put to sleep due to a devastating kidney failure diagnosis that was giving to him 6 months ago. Not only did the doctors at Banfield treat him with the utmost concern, care and love but the entire staff seemed to have his well being their top priority. We always had someone at Banfield calling to check in and see how Marley was doing. Not only was this difficult process made easier with the compassionate help that Banfield gave my family and I, but the day we had to put him to sleep, the entire staff working was so empathetic, compassionate,loving and caring. I will never forget how these people made us feel more eased during one of the most difficult times of our live. Thank you Banfiled for everything and we will continue to bring our dogs to you knowing 100% that they will be cared for.

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Isaiah Hurt

Very sad I wasted time coming here. My cat had a rather superficial cut on his paw. Bieng he just turned a year old I thought it best to just bring him in and have a check up as well as take care of his paw. They informed my that since the doctors were at lunch when i brought him in it would be $40 to hold him untill they got back, then a $40 hospitalization fee. To top it off they informed me they would not look at him untill 2 days later. So basically they wanted to charge me $80 just to have him wait 2 days for him to be seen. That does not include the cost of care for the paw or the cost of the visit. All in all about $200 for some antiseptic and an ace bandage. Yeah it made no sense to me either. Tl;Dr No way am I every coming back and would recommend you do the same.

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Eric Rodriguez

Need greater access to care. There are going to be emergencies so build it into your schedule. Three times they turned me away and I have the plan that they advertise you can bring your pet in no charge, but only when they want? Which is typically a week out! Later brought in pet for grooming and the rabies expired so I had to take home, schedule a drop off two weeks out, get the exam and then schedule out for another grooming appointment. You would think think theyd have a list to call patients to get them in when theyre overdue. Highly frustrating and nobody cares because they never apologize, just left for us to deal with it. Im calling to cancel our plan and request a refund.

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