Jupiter Pet Emergency & Specialty Center

Reviews 3

AA

Aaron Maharaj

My wife and I noticed that our Shih Tzu was having problems urinating so we took him to his vet. At which time they performed an examination and ran some tests to find he had a lot of kidney stones in his urethra and bladder according to the x-ray. Our vet informed us they did not have a full staff as it was the weekend and understandably, a lot of them already left for the day. Our Vet office called the nearest Animal Emergency Hospital due to the urgency to ensure timely treatment was received. The Jupiter Pet Emergency & Specialty Center confirmed they could perform the emergency surgery as our fear was the bladder may burst! We arrived at the Jupiter Pet Emergency & Specialty Center and spoke to Dr. Davidson who was on-call, who re-examined our dog and gave us a quote. We told the doctor that we can bring him back when he is scheduled for the surgery so that he is comfortable at home instead of being placed in a cage where he will be stressed while waiting for surgery. This would be a good place to note the dog is a very spoiled member of our family and has never needed to be caged. The doctor confirmed that our pet was the next in line for surgery scheduled for 6pm and they needed the time in between to get the dog prepped. We agreed to leave him there and wait for their call to let us know how the surgery went. Later that night had not yet heard anything from the emergency center. When we called to check the status, my wife was told there were other emergencies and the dog would be going into surgery within the next half hour. I placed a follow-up call and the person on the phone said that he had not gone into surgery since there were other emergencies and could not give me a time when that would happen. Understandably emergencies coming in must be prioritized, but at that point I told the person on the phone that it is was not right for them to say he would be in surgery at 6pm and 6.5 hours later nothing had been done. The person placed me on hold until the on-call veterinarian (Dr. Geraghty) got on the phone. Instead of explaining what was creating the delay in emergency treatment, he began arguing and yelling at me on the phone stating that there were other emergencies and my dog was not one of them and the more time they spent answering their phone to explain the status of our dog, is keeping them back from the emergencies. I was surprised as to how rude, disrespectful and inconsiderate his response was. Three witnesses listen to the conversation and was surprised on the tone and attitude of this doctor. Anyone who treats their pets as family members could relate to how frustrating it was being set back time and time again while the dog sat in a cage with no relief. After listening to the Doctor, I told him that I wanted my dog back, a full refund and I would be coming to pick him up in 10 minutes. His response was clear - "come take your dog!" after which, he hung up. My wife and I picked up our Shih Tzu and brought him home. He was in a lot of pain so not long after, I took him to another Emergency Hospital. I communicated what had happened with the other emergency hospital as they performed the same examinations and tests. At the second Emergency Hospital, they was honest, patient and explained that they may not be able to do the surgery until Monday since staff is not available and it would be my choice to bring him back or take him to his vet. I told them that I will take him to his vet on Monday since I will have to wait and he would be more comfortable at home. They provided the appropriate pain medications (injection and tablets) to provide the dog some needed relief. I would not recommend Jupiter Pet Emergency & Specialty Center to anyone! I understand the after-hours staff may be minimal and emergencies must be prioritized. However, during a stressful time for both my dog and my family, I would hope more patience and attention would be provided to assure the families their pets are getting the appropriate care.

ST

Stacy Brannan-Myara

My smart, fun loving, 12 year old dog Joey a mixed breed maltese/pomeranian was diagnosed with diabetes. UGH! Of course adding insult to injury, he lost his vision within weeks due to the diabetes which is a very common occurrence. The thing was, he just didnt adjust well to not being able to see. He was depressed and confused. It was not like having the same pet any longer. His personality and quality of life took a turn for the worse. Along with the stress of trying to take care of a diabetic pet and then adding blindness to the mix, things were just not going well at home at all. We had to practically hover over him 24/7 so he wouldnt have an accident. His life has always been one of privilege, and once again he somehow got lucky and hit the lotto with Dr. Carmen Colitz! Of course due to his age, I was apprehensive as to wether or not to put him through a surgery, and yes I knew it would be a lot of care post-op. But after meeting Dr. Colitz and gaining the education, information, and support of knowing that I could get his diabetes managed (she is an expert on that subject) and that she would make him see again, I knew I had to go for it! Boy was I glad that I did! He got his life back! I know he is in his senior years and he has health issues, but I couldnt sit back and watch him everyday living in the dark. It was not working for the both of us and I was stressed out and feeling I was letting him down in the end. There is not one person when I bring up her name that does love her and the expert level of care and manner that she will treat your pet. No exaggeration...She treats them like they are her own! The surgery was a success and my little baby Joey is no longer in the dark. Also, I would like to give a shout out to her staff as well. A wonderful team effort from the front to the back! Exceptional!

MA

mark suto

We took our dog Elvis over to the Jupiter Pet Emergency on the Sunday before Christmas Eve. He had been acting like something was in his eye but we couldnt see anything wrong. So I talked my husband into going there because I wasnt sure if our vet would be open on Monday. Right away they call Dr. Carmen Colitz and she was there in about 10 minutes. She looked in Elviss eye and saw that he had poked himself somehow and had 2 puncture holes in his eye and it was infected. By the next day it was looking very bad even with a very aggressive treatment and she had to operate. It was touch and go for awhile if she was going to be able to save his eyeball. But she was able to and even if he cant see out of it at least she didnt have to remove it. She and her staff text us and called thru the night ( Xmas Eve ) and let us know how Elvis was doing. My husband was so worried that Elvis would wake up and be scared he wasnt at home. The staff held him all nite so he would be calm. They went above and beyond what I expected and that was a great comfort to my husband and I . Elvis is much better now. He cant see out of that eye and he also thinks he deserves special treatment now , but I cant say enough about the good work they do there. We were so luck that Dr. Colitz was there since that Pet Emergency had just opened the month before with the doctors that are now there . If you check google you will find a lot about her and her work with marine animals ( I didnt know that marine animals had so many problems with their eyes.) We were very luck that someone of her caliber was there that day. We can not thank her enough.