Quest Diagnostics Naples East

Reviews 15

D

D Dorgid

Terrible! I walked in at 3:25, the time posted on the door said 3:30, when I tried to walk in through their doors it was already locked. Then I got in through a customer getting out, and once I got in they told me that they could not help me because they were closed. I begged them and said, "But its not even 3:30 yet!" the lady said "Sorry sir we are close, this paper work is for tomorrow, were open at 6:45am tomorrow", and literally shook her head and walked away from me. I am a working man with a busy schedule, I cant just willy nilly walk out of work. Shame, shame on the service and the way they handle themselves. I wanted to call someone and report their offensive service, but I didnt know who to call. Classless. The organization is probably great, but the people are despicable with their service. Treat me like a person, not a number. The forgotten never forgets.

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S

S Bevin

A tiny dingy dirty out dated hole, packed with people and screaming children, With nowhere to sit... Upon sign in no one is there to greet you. Was here for my glucose test during pregnancy, but I literally signed in, looked for a seat, and scribbled my name off the list and went to park shore quest. I felt like I was in a third world country, never again will I return to this location. Yuck !!!!! Not a pleasant experience !!! Dont listen to the lady way down below saying "reviewers dont know what theyre talking about.." Read the rest of the reviews, this place is a dump! I should have listened the first time I read it.

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KA

Kay Dillon

The Quest Diagnostics office on Davis is a total dump! The phone system is worthless......Once you find the place , the signage directs you to an entrance that isnt Quest. Once you find the place, the "gate keepers" ignore you, although there is a filthy piece of paper where you can sign in.....The waiting room had maybe 5-6 chairs and people stand packed like sardines for appointments that are not honored. I should ask my doctors if there are other choices than Quest....if, there arent any, maybe that is why this place just doesnt give a hoot!

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A

A Private User

Havent gone yet, but the phone system torqued me off enough to give them 1 star. Youre dealing with peoples health, and your AUTOMATED system at a toll free number asks people to answer medical questions about the tests their doctors ordered? Really? I answered, "I dont know" and it said "You said, drug testing. Now finding a location for you..." Then I called the local testing facility, and a message there offers instructions to go to their website or call the toll free number, then hangs up. Why even bother having a phone, you fools? Grrr.

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RO

Roxanne Sherman

I went there for blood work about 5 months ago, the staff was friendly but it was very crowded, yes screaming kids and not place to sit. I was in and out within 20 minutes however; when I went to see my doctor for my results about a month later, they still didnt have it. After the nurse called them several times for the results they finally faxed what they thought to be mine, instead they faxed someone else results. They had my name, DOB, had me as a male and everything else wrong. NEVER will I be returning to this location!!!!

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KI

Kim Guiliano

After reading such negative reviews I expected the worst. Couldnt be further from the truth. Sign in, they call you for financial info, sit down, they call you for blood work. DONE So fast and simple, I was shocked. Just goes to show you that reviews arent everything and/or people change. They were friendly, helpful, prompt and courteous. Very very pleased! Yes, the phone system is not the best, but they honored our appointment time we made on line, actually took us sooner.

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M

m Martin

Literally the worst lab Ive been to in my entire life. There was no place to sit and they only had one person drawing blood. I put my name on a list and waited an hour and a half without even being called. I talked to someone who had been waiting three hours when I decided to leave. In the 2 hours I was there they only called 3 or 4 people back. It does not take 30 minutes to draw blood! Avoid at all costs.

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GR

Greg Pellot

I have left multiple messages over the past 4 weeks asking for a call back to simply schedule an appointment. No call back! The automated scheduling process over the phone is a pain. I just want to speak to a human! What a way to run a business. I am contacting my doctor to see if I can go elsewhere.

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GU

GUS LAMONT

This is properly the worst experience I ever had a s lab. The staff was rude, the office did not have enough seats for the patients, the waiting time was over two hours for a blood test! How the organization stays in business is beyond me, but they are the only game in town.

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MA

Mark Franklin

After reading some of the other reviews, I was reluctant to go to this lab. However, I had a great experience. The staff was friendly and very efficient. There were 4 people drawing blood. I was in and out in less than twenty minutes as a walk-in.

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JH

Jhon Arias

They dont have enough people to attend all the patients are coming 3 hours waiting, and the people with appointment around 1 hour, it is insane these companies make millions and they have very poor costumer service!!!!!!!!!

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LY

Lynda Latessa

Dirty..... Terrible service and attitudes. Come only if you dont mind a 1 1/2 hour wait and with the possibility of catching germs and bacteria.

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ME

Meygah Mann

Same the other reviewer, 1 start for lousy automated service, couldnt find out if they performed a service i needed. No business from me.

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HO

Hookahula G

Dirty room with others urine samples sitting on the chair I was supposed to sit in. Bruised the heck out of my arm, rude at check in.

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AR

Armond Toth

i schedule my appointments online I show up on time and im in and out in about a half hour

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