Walden Lake Animal Clinic

Reviews 4

JE

Jessenia Martinez

My visit to the Walden Lake Animal Clinic was by far the worst Veterinary experience Ive ever had in my life. I took my dog in for what I thought was a problem with her mouth because I noticed her drooling a tiny bit of blood. The doctor condescendingly told me that it wasnt anything to do with her mouth, that she was in heat and that the was blood from her vagina. Then after actually examining my dog he realized she IS NOT in heat and there is a severe rash in her vaginal area. He then told me that he needed to do a hygienic trim on my dogs face, which ended up in my dogs face covered and abrasions from the razor he used -we were lied to and told that they do not use razors on these animals. We were then told we would be receiving a pack of 6 heartworm and flea medication, handed the medication and were prompted on how to administer the medication and when to do it each month. The doctor then snatched the bag out of my hand, took it to the other room and started yelling at his assistant about matters which Im unsure of. When i got home i realized he switched the 6 pack of medication with a 1 pack WITHOUT INFORMING ME WHATSOEVER, and still charged me the same price we discussed for the 6 pack of medication. We contacted the office to discuss our horrible experience and we were told we would get a call back from a manager. "Alicia" called us later that day and was by far the rudest most unprofessional "manager" I have ever dealt with, and and she quickly informed me that she would not do anything to resolve this issue other than talk to the employees and make sure their stories dont match up with mine. She then hung up on me and when i tried to call her back she told me if i tried to contact her again she would "sue me for harassment". Please, if you have any love for your animals, AVOID THIS CLINIC AT ALL COSTS!!!!!!!

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BR

Bradley Flynn

I wasnt going to review this place but they sent me an email asking me to so I will. First, they only have one exam room it looked like, so clients are seen one at a time, which is inefficient. I had to wait an hour just to be seen by the tech. I was a new client, so she didnt even give me to proper paperwork to fill out while I was waiting. Second, the vet tech did not even remember what my dogs problem was. I had to remind her. Third, we finally get in to be seen by the vet, Dr. Bailey I believe. I had to stand at the doorway while he had my little girl on a table. He did not seem like he liked my dog very much and he did not comfort her at all. He had to take blood, and he shaved way too much of her fur that was needed (another vet said this, this isnt an opinion). She freaked out so much when he tried to take her blood, I thought the needle got stuck in her when he backed away from her. He never warned me that she might have a bruise afterward, which scared me too. The exam that I paid full price for consisted of him looking in her ears, and touching her butt. Nothing else. I even asked if that was all they were doing. Then, the vet continued to argue with me about her bladder medicine, I am not a vet but after speaking with my old vet, he didnt know what he was talking about. They said they would email me her blood work but never did. I even called to remind them and they still forgot. The reason why I was seeking a new vet was because my normal one is over an hour away from where I live now. She needed her teeth cleaned, which is a procedure using anesthesia. After this visit, there is no way I would trust this clinic with my dogs life like that.

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JU

Julia Wellington

Was contacted this morning June 14th, 2017 at 7:50 am, by the office staff requesting me to pay an outstanding bill. I only visited this office once on September 26, 2016, because I was new to the area, but after that one visit I found care elsewhere because the vet was demeaning and the staff seemed unqualified. As it turns out, that was true and the technician did not put a fecal test on my bill. Now, at the time of service in SEPTEMBER, I paid my bill in full and then had no further contact with the office other than to communicate I wouldnt be returning as a client. Now today, almost 9 MONTHS later, they are calling for the outstanding bill. In my opinion, this is their mistake and not my problem that they dont audit their systems more frequently than every 9 months. Especially to think that they are willing to send someone to collections (which was what was told to me by Tabitha, the office manager) over a $16.50 fecal test that was their mistake. Meeting with their finance person tomorrow and will probably pay it, because really, it isnt the money. Its the principle that almost 9 months have passed and now you are demanding payment or it will be sent to collections! I didnt even receive a copy of the outstanding bill until I was hung up on (and rightly so, bc I was heated to wake up to this kind of call), and forced to call back and request the information. This is the most unprofessional and disorganized vets office I have ever been to. Zero compassion for their patients and an extremely unrealistic view of how business operations should run. Good luck to anyone who attempts to receive care from this office.

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CU

Curt Holden

Worst experience with a vet ever. Zero bedside manner. Zero compasion. Brought our sons cat in with severe trauma. Seemed more interested in selling services and add ons that caring. Gave us a financial breakdown of best case worst case for treatment. I felt like I was on a used car lot being sold a wreck. Dr. Bailey asked us to write in a dollar amount as a ceiling we were prepared to pay. He stated if that amount was exceeded at any time during surgery he would have to stop regardless of were he was untill we came in authorized an increase. We sat in a holding cell waiting to meet with Dr for over 40 minutes while we listened to him bark commands at his staff and repeat himself over and over while discussing the importance of feeding another customers pet exactly 7 kibbles of food. This went on an extra 40 minutes. Durng this time our kitten obviously in shock and a great deal of pain just sat and suffered while some tech spent 20 minutes tring to enter us the computer. The staff reminded me of a dog that had been beaten with a newspaper. They usher you into a 8x8 box of a room and disapear. When we made the difficult decision to foregore go his less than proffesional recommendation of a $3,500.00 to repair the kittens leg. He painted a less than an assured outcome and indicated quality of life would not be guranteed. We decided to put the animal down. The Dr. didnt even have the class or respect to make an appearance and offer any comforting encouraging words. We never saw him after we decided to put the cat down. Lack of compassion and care made a tough decision even worse. Cant recommend him at all.

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