Pet Emergency Center

Reviews 3

DA

Dani Sanchez

First of all I called this place before I came in to see if they could treat my hamster. The second time was by mistake because I thought I was calling a different clinic but the same woman picked up and she sounded so irked because I called twice to ask a single question. This was at 2AM and it was an emergency obviously. I searched and searched in the shopping plaza where they were supposed to be located and could not find the clinic so I decided to call them again and the same receptionist as soon as she heard my voice audibly shrugged and said "oh my God.." under her breathe as if I was killing her to do her job. She helped me find the place with a horrible attitude and it is entirely untrue that it is the only place that is the only office lit up at that time. As a matter of fact if she stepped outside she would see the haircut place next to her is completely lit and her office actually looks dim from the outside. This attitude of this woman almost had me in tears as I was already very emotional over my pet barely being able to breathe. She was entirely uncompassionate once I got there and basically threw the paperwork at me. I resolved to speak to her boss once i was in the patient room with my hamster but once I met the veterinarian he was almost as rude and uncouth as her. He picked up my hamster and basically yelled at me that she had severe pneumonia. The sensitivity and understanding of a vet who is supposed to deliver this news was ENTIRELY lacking. He left no space for me asking questions on how this happened. He just said I had to make this decision FAST. Either pay $400-500 treatment that wasnt gonna work very well or put her down. There was no time. I was sobbing and I do not have that kind of money so I had to put her down. He told me to go sit in the front wating room and I wasnt allowed to see her being put down. Ive read a couple of reviews mentioning the same thing. Why is that? What is happening in that back room that we are not allowed to be with out beloved companions in their last moments. After this, the doctor didnt even come back out. The receptionist handed me the body. I doubt he had much to do at 3AM. I was in such pain that all I did was nod and comply. But I would never go back their again. It is a SHAME that these people feel that they can abuse you and treat you like youre not worth their time simply because they are the only open clinic so late in the area. It wasnt until I was crying for my hamster that either of them showed any slight compassion towards me. These people should not work with animals and should not work in situations where they need to respect and value and be compassionate with their clients. Absolutely horrible. On top of that it was $90 to euthanize my dwarf hamster and as I learned later on, a lot of places will even do it for free. And on top of that, I didnt even get to see her injected so I dont even know what happened. The receptionist has black hair and very light skin and the doctor was a big build guy with short hair and light skin. And I hope your office reads this because you guys made a terrible night 10 times worse and you should feel horrible for it.

JA

Janet Eberle

Dr. Sheila Boughton DVM Paige Obrig Practice Manager In our community we had an orange tabby that visited often from a neighboring community. We named him Tom. Since he was a stray he was everyone’s cat. He was a welcome sight and was fed by the woman in the neighboring community She noticed he was starting to slow down and he eventually ended up in the doorway of one of our neighbors house a few days later during a rain storm. He was taken in and it was apparent he was extremely sick or hurt. Action needed to be taken and that meant finding a compassionate, yet affordable solution for him. Another neighbor, Teresa, set out looking for an animal hospital that evening that could help and was disappointed in the manner some answers were given to our situation from a nearby hospital. She left there and a short way down the road she found the PET EMERGENCY CENTER. She was given the information she needed from Dr. Sheila Boughton with care and compassion for our predicament and concern for Tom’s suffering. At that moment, she knew the few hours Tom may have left would be in the best possible care. Teresa came back to get Tom and another neighbor, Janet, went with her to the hospital. Once we got there we are greeted by Paige Obrig, the hospital manager. She was very professional and caring as well. Once settled into the examination room Paige confirmed our fears. Tom was indeed in bad shape. He was panting and was having a very hard time breathing. We believe he may have been hit by a car . She was also so kind as to talk by phone to the neighbor who had taken Tom in during the storm as she was very upset . She was hoping Tom could be treated and brought home to her so he could live with her and have a home. Unfortunately that was not the case. Paige was so comforting and helped to calm her down. Dr. Boughton came in and examined Tom and confirmed it was indeed time for Tom to be let go. As it turned out Tom was drowning in his own fluid and let us know we made the right decision by bringing him in. She was extremely compassionate and answered all of our questions and concerns. It was very sad when we had to say good by There were a lot of tears, hugs and an unspoken compassion for a little stray we named Tom. The service was priceless and the fee was reasonable and we highly recommend the PET EMERGENCY CENTER for all after hours care for our pets. We give them an A+ in all aspects of care and compassion. And we thank them whole heartily.

VA

Valery Elisee

Its been a long time coming for this review. Long story short, Oct 24, 2015 my dog was poisoned from accidentally eating potpourri, I immediately took her to Banfield Hospital for treatment. Banfied is not a 24 hrs hospital so I had to pick her up and bring her home, the next morning I brought her back in to seek more medical treatment. Later that afternoon when I cam to pick her up Dr. Zambella inform me her condition has not change nor has it gotten better so he felt it would be best to take her to an animal hospital for further testing treatment. I immediately rush her to CSAH where they kept her for 3 days. Each day I came in I was told something different by Dr. Joseph Kats, he informed me she suffered from neurological disorder because she wasnt using her back legs to walk, the next day I was told she maybe suffering from liver failure but they would need to do proper testing. In order for them to see if her liver was failing it would cost me more so of course I agreed for them to charge my care credit again another stupid charge, when they ran the test....oh Im sorry, its not liver failure Everyday I came in to see my Barbie I cried my heart out like I was losing my best friend. She was in so much pain and had not eat, drink, nor did I feel like she recognize me. I think God and my family who persuaded me to take Barbie home to comfort her and thats exactly what I did. Dr. Kats and Dr. Whitsett tried their best to FORCE Euthanasia and did not want me to take Barbie home. They kept forcing me to kill my dog, KILL MY BEAUTIFUL DOG!. Thank God I walked out of that hospital with my Barbie and the next day I comfort her, forced her to eat by placing a syringe in her mouth to get some liquid food, even though she kept vomiting I reinforce it. I brought her back to banfield as I had to return back to work for 2 days and didnt feel comfortable leaving her home alone. I told Dr. Zambella how I felt and I need his help saving my dog. Today my thanks goes to Dr. Zambella from Banfield off of sawgrass and SPECIAL THANKS to Dr, Seth Kiser from Pet Emergency Center for placing a feeding tube in order for Barbie to intake food and her medicine. I can truly say today my Pomeranian is ALIVE! Shes healthy, shes happy and I am Happy. I thank God for placing you at Banfield to meet Barbie, You are truly Amazing and I wish you nothing but the best.