Acres Mill Veterinary Clinic

Reviews 5

DA

Daniel Spicher

My experience was not necessarily with their vet clinic, but their grooming services they offer. I have a small cat, that has medium length hair..and has been groomed multiple times in the past with no complaints. I dropped my cat off at Acres Mill this morning for a bath, grooming, and for vaccinations that were required. The initial grooming was supposed to cost $40 (based on her size and hair), with the vaccinations totaling $40 as well...so $80 altogether. I thought this was reasonable because the places I used to go to were the same price for grooming. And the vaccinations I requested them to do. I sensed that there was something not necessarily right, because she wouldnt let me pay for everything up front...as I was going to work and would have someone else pick up my pet. And the staff seemed very hesitant with my pet, specifically the woman who was supposed to groom her. I dont know if she was new and training, or whatever the case...but I just didnt have a good feeling. Within an hour, the staff called me saying that my cat needed to be sedated because she was agitated by the groomer and trying to bite her. My cats normally a calm, gentle animal; and has been to groomers many times, with them all saying how sweet shes been. Even when I would bathe her at home, there was little to no trouble. This led me to believe that something had gone wrong, either she was too rough with my pet, or had been too close with the clippers. I told the woman who called me, I would rather just pay now. For my cat to be sedated, it cost me another $35, which I felt was completely unreasonable. The only alternative I was offered was to bring her back the next day so the groomer could finish. Or for more staff members to come and hold the cat down while they finish....the cat is approximately 6-8 pounds, and that just leads me even more to believe that someone isnt doing their job correctly. When the final bill came, I owed $135 when I was originally told around $80. Thats a BIG difference in price estimation. And I know that I took my pet to be groomed in order to prevent shedding, so it wasnt about fashion...but the job they did is terrible. Her fur is completely hacked and chopped, uneven lengths...and for a cat that had to basically be put to sleep for them to finish...theres more that could have been done. I definitely feel like I was pushed more for money, than quality service. And if it had been a better experience, maybe the price wouldnt be so bad. Not to mention, the person I had pick her up said that their attitude was very rude and pushy. Im sure their vet staff is great, but as far as the grooming goes...I wouldnt recommend it. This was my first and last time dealing with Acres Mill. Ive received much better service for a third of the price.

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Barbara Edwards Staradumsky

After finding Dr. Goode who was recommended by a friend. I used him for years at the Town and Country Veterinary Clinic in Marietta. Dr. Goode operated on Punky when she was a Puppy and had a Cancerous cell on her foot. He is resonable in price, very resonable!, They operate their own Animal Shelter for homeless pets and abused animals. I would recommend them to anyone and everyone! Every vet we have seen at Town and Country was great! When we moved to Canton and took PunkyT (our dog) to a new vet I was so unhappy with the experience that I called Dr. Goodes clinic in Marietta and told them I wanted to switch back and told my husband we would just have to deal with the drive to Marietta..well lo and behold the recptionist told me they had a location in Canton! I was so so stoked!! We of course moved PunkyT there and have been there ever since! My dog has allergies and because of that has so many ear infections that we spend a fortune in Vet visits. They have made it so we can now order her ear meds that have to be special ordered from Pet Meds so that she can get the ear drops faster than they were able to get it..This shows how much they care about the animals welfare... more than they care about a paycheck! If you are looking for a great vet...be sure to try them out..after one visit you will see the qualily of care they provide and the reasonable price they charge!

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Sherra Leh

I had used acres mill for all my pets needs including grooming and boarding. My puppy, whom I loved very much, had a skin condition which caused him to be very sick and required medication. When my dogs condition came back, I called the office not once but three times telling them and begged for the medication. They said it wasnt what was wrong with him (didnt have me come in, didnt give me the medicine). I even tried to get other vets to do the skin test but they wouldnt without a costly exam. I finally demanded that he come in and be seen. When they saw him and did the skin test, it came out positive and it had reached such severe degree that my puppy had to be put down! I told them that it may have eventually come to this but he didnt have to suffer like he was. If they had just listed to me he would not have lived his last days miserably! I really liked this office before this occurred and now I not only wont go there, Im thinking of suing for malpractice. Listen to the pet owner...they know their pets!

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Alex Wood

I have been a customer for some time and had a cat that had kidney disease, and the kidneys finally gave it up. Cat was in bad shape, and needed a visit to Dr. Kevorkian to put him out of his misery. Of course, I did come in without an appointment, as they told me several times (how do you schedule these things?), so I understand about having a bit of a wait. An assistant came in and verified he was in bad shape, then they left me sitting in a room FOR 2 HOURS!? As I walked out with a cat in misery, not a word. Hope they got a picture of me when I left; itll be the only way they see me in there again. There are better Vets in the Canton area that care about your pet(s) first and your money second. The problem at Acres Mill is they have an office manager, not a Vet running things, which makes them care about your money first and your pet second. Do you and your familys pet a favor and find a better place.

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A Private User

A Very Disappointing Experience from a long time customer! I have been a customer of Acres Mill for more than 6 years now and have taken my two dogs there for all their care. Dr. Stewart has always been great with my dogs and I have nothing but good things to say about her. However, I have an older Golden Retriever and she has multiple growths on her. I have notified Acres Mill Grooming folks about this and always let them know to take special care. When we picked up my dog yesterday, the groomer has sliced her growth open and she was sent home still bleeding. I called the facility to let them know that I was very upset by this occurance, only to be told that this was an accident and the groomer was sorry. I was still charges $60 for the grooming experience, and my dog suffered the trauma, plus was sent home still bleeding without a bandage. This will be my last experience there!

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