Dental One Associates of College Park

Reviews 5

CL

Claudia Guerra

**UPDATE- went for a second opinion to another Dentist as an immediate patient after talking to my insurance company. I have NO GUM issues and got a perfect report. This place wanted to charge my insurance company 1000.00 and me 260 for something that isnt wrong with me. SCAM ARTISTS!!! ************Went for my very first visit to this new Dentist. I arrived 15 minutes early as requested at the time that I set my appointment. It took me 4 months to get an appointment. I was taken back almost immediately and didnt even have time to fill out the paperwork. Once I sat in the chair nothing happened for 25 minutes. The guy finally came and took my Xrays and he was a newbie b/c it took him forever. I waited another 40 minutes to see the Dr. and was told that I would be able to have an exam, but that there would be no cleaning or seeing the Hygienist because they were running on a "skeleton" crew and they were packed. My question is why would you all have a skeleton crew on a day that you have a full schedule? No response. They have a 48 hour cancellation policy, but dont respect their patients time. I was there for 2 hours in total and walked away annoyed and told that I need a deep cleaning b/c of my gums. UM... you looked at my teeth for 60 seconds poked me twice and Ive NEVER had gum problems. Im not saying that it couldnt have developed but this dentist isnt exactly on my trustworthy list. If you have no life and have time to spare on a dentist chair this is the place for you. What a waste of my time and now I have to find a new Dentist b/c this one cant be dependable when it comes to appointments.

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B

B Thomas

REVIEW UPDATE: 8/17/2017 - I would like say the office manager Ms.Addie really went above and beyond to address my concerns/complaints. On the day of my last review, she sat down with me and assisted me with processing my refund and was very apologetic about the service I received. I have since received a full refund and though I will be changing locations, I would to thank Mrs.Addie for providing great customer service by acknowledging and resolving all concerns/complaints. Initial Review- Biggest complaint is the lack of respect for peoples time and money. If I have a scheduled appointment at 12p, I expect to be seen by atleast 12:15p, and not be informed at 12:45p that someone would be with me shortly. When I inquired why the wait, I was told that someone was "fitted in" before my appointment and its taking them a little longer than expected. Unacceptable. I scheduled my appointment and I shouldve been seen at my scheduled appointment time. The business office, I advise EVERYONE to review your insurance statements once you receive them. I have been repeatedly over charged for services and for the past few months I have been trying to get a refund, I have yet to get in front of someone who can resolve my issue. I am pretty sure there are a lot of patients that may be due refunds and not even know it. Again, unacceptable. The dentist and the hygienist are pretty good, but its just not worth the scheduling and billing headache.

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RA

Rach

I came here to get a crown replaced that Dental One did a few years back. I was made to wait for two hours in the exam room for the dentist who spent ten minutes with me giving me an oral consultation. The dentist then had a dental hygienist come in and poke around my gums who then told me I had gingivitis. They also began to argue with me about my tooth being fixed with a crown as opposed to being extracted. Little did they know I had already been to an orthodontist who informed me I should not extract my teeth but attempt to save as many of them as possible. Its was as if they were being lazy and did not want to do the work on the crown. I was very surprised at the gingivitis diagnosis as I am very particular about hygiene. Esp oral hygiene. I have done some digging into this company and the bonus structure they have in place for every periodontal gum disease diagnosis they give patients. I have since went to another dentist and orthodontist who informed me that I do not have gingivitis and did not charge me for a consult. I am led to believe that upon seeing how good my insurance is, the people working for this company attempted to charge as much as possible under my plan. Its terrible that there are no honest people working at this establishment who care about patients.

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AN

Angelia Nuriddin

In the beginning this started off as great service and I had work done according to my account and chart, over 2000 dollars worth of work and paid my bill down to 200 dollars My concern I received 6 filling Dr MC MILLIAN was my doctor all was well until not even6 months my filling start falling out, I am like what the heck. Called several times this was crazy I Got the run around, I was told I had to speak to Denise she was Dr McMillan coordinator, left messages she never called me back this was the first part March, I asked to leave a message for Dr McMillan was told she wasnt their on Thursday. OK I called back and asked the speak to a manager I got Addie she had to call me back after she received details from Dr MCMILLAN, I was told Ms Nuriddin you have to get your teeth cleaned thats 200 dollars ,I ask how much is it going to be to repair the filling again it 2 of them she then tells me theyre is no warranty on their Work! What I paid close to more than 2000 dollars worth of work. Id I go back the same thing could happen and I am pretty much screwed because I cant chew right and cold items make my teeth hurt!! How can you just rip people off and smile at the same Time They just took my money!!

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RO

Robyn Luella

Go far far away! I usually dont like blasting a company but this must be done. Ive been a patient with Dental One for 19 years. I used them and tolerated some of there "CUSTOMER NO SERVICE" for years because they were close to my office. Over the years they have become this mega dentist because yes they do have many locations and its convenient . I started with the Midtown office and they closed and sent my files to the College Park office with no discussion with me. Who said I wanted to go to College Park? Although they share the same name the offices dont communicate with each other if you ever have to switch offices. And hopefully youll never need any paper work done or ANY call backs because youll never receive them. I got married a couple of years ago and now I have double coverage and was told I had to file my secondary insurance on my own. REALLY! In my last attempt to get my files emailed to me, Im now on my third call and still have not received my files. DID I SAY GO FAR FAR WAY? Im taking my two insurance coverages to another dentist who will appreciate my business, call me back when I need service and filed both of my insurances.

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