Kennesaw Mountain Animal Hospital

Reviews 4

CA

Carli Birckner

KMAH has taken great care of my two cats, Jimmy and Katy, since I moved to Kennesaw three years ago. Last week, my seemingly healthly 11 year old (and light of my life) Jimmy, got very sick, very quickly. I left a voice mail at 12:30am on Thursday night and within minutes of them opening, Deloris called me back. There were no open appointments but with his symptoms, she had me drop Jimmy off and theyd fit him in where they could. After dropping in off at 8:30, I received at phone call from Dr. Carrie Friedewald informing me that Jimmy had kidney failure and would need to stay with them for a few days hooked up to an IV. I asked many, many questions and she answered all of them as best she could at the time. Since Jimmy had never stayed anywhere overnight, I dropped a few things off for him. I couldnt see him then as he was just getting settled and seeing me might get him worked up. However, the said they call regularly with updates. I received two more phone calls from them on Friday, three on Saturday and four on Sunday all stating that Jimmy was doing well and eating and drinking "like a champ". Their constant communication made me feel very much at ease and I knew he was in good hands. I made arrangements to come by Monday morning and see him and they let me stay with him for almost two hours in our own room while Dr. Friedewald and nurses answered any and all questions I had. They were running more tests last in the day and they would call with updates. Dr. Friedewald called me Monday afternoon with not so good news, his levels hadnt gone down, but she reassured me that every cat was different. I had done research and had many, many questions for her and she answered every single one, staying on the phone with me for over 30 minutes. I had never been so scared in my life but everyone at Kennesaw Mountain Animal Hospital put all of those fears to rest. I had never been so comfortable with a vet in my life. She also told me that I could come back everyday to spend time with Jimmy which was very comforting. She informed me that she she would be off Tuesday for an event with her daughter but Dr. Melissa Roberts would be taking good care of him. Tuesday morning I came in and had to wait a few minutes as they were running tests. I saw Dr. Friedewald in the back and mentioned to Deloris at the front desk that I thought she was off for the day. She replied that she did. I asked if she came in just for Jimmy and she told me that she had. I knew then that it wasnt good. I was taken back to the holding area and Jimmy had been moved to the oxygen cage overnight. I was able to put my hand in and pet him but that was it – he wasnt strong enough to come out. From there, it was downhill FAST. Dr. Roberts wasnt able to place a catheter due to blockage and he was having a lot of trouble breathing. It was the first time I had ever seen him in distress. A few hours later, Dr. Roberts did his last procedure and he feel asleep with my arms around him, resting his head on my arm. They allowed me to stay with him for as long as I wanted. I stayed for over an hour, just petting him, until my boyfriend decided that it was time to go. Although when it came to Jimmys care, money was no object, with him being hooked up to an IV for four days the constant tests and procedures done him being in the oxygen cage, I expected an extremely high bill. To my surprise, it wasnt. Although the outcome was the worst possible scenario, everyone at KMAH could not have been more wonderful. Their constant communication and care helped me through the most difficult time of my life.

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Raph Reyherme

We had been clients of Kennesaw Mountain Animal Hospital for 2 years so they new my dog and his age. I brought my 11 1/2 yrs old Bernese Mountain Dog (average life span of a Berner is 10 yrs old) to KMAH cause I feared that he had once again eaten a foreign object. An x-ray confirmed that, and he needed surgery. I told KMAH that due to his age and the fact that he had had surgery and an extremely complicated recovery 4 months earlier for the exact same thing (1st surgery was not performed by KMAH), that my husband and I had made the difficult decision to euthanize since it wasnt fair to my elderly dog to put him through that again. KMAH responded by asking me to sign custody of my dog to them so that they could perform the surgery and rehome him. Obviously I wasnt going to give up my dog, so feeling I had no other options, I agreed to surgery. The surgery itself was successful. 36 hours post op, due to the fact it was the weekend, they transferred him to the emergency clinic, where we found out that our dog was in in really bad shape and was suffering the same post-op complications he endured after his previous surgery 4 months ago. KMAH seemed completely unaware of the severity of these complications, though they had been made fully aware of the results of his last surgery, When we picked him up, KMAH never mentioned to us that our dog was doing poorly. Two hours after admission to the ER, we euthanized him due to the severity of the complications.

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Joely Fortin

I visited this clinic for the first time last week when I noticed my kitty wasnt feeling well. As soon as I arrived, I instantly felt the love from the staff. The nurses and doctors were very personable and extremely easy to talk to. They had to run lots of tests on my baby, which took quite a long time, but they even made me a cup of coffee while I waited. Unfortunately, my kitty was diagnosed with FIP, but the doctors stayed an extra 2 hours after their closing time to help make him feel as comfortable as possible before I took him home. It was a very long day, but the love and support I felt from everyone in the office was sincere and genuine. They even sent me home with a complementary fuzzy blanket that my kitten was obsessed with for days! Sadly, he passed away shortly after our visit, but even after the fact, I still received love and empathy from the team. Not only will I 100% be returning whenever I decide to get another pet, but I also highly recommend that you take your fur baby to see the amazing staff here!

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Debbie Conway

We moved just over a year ago to West Cobb. We had used another vet for 13 years in East Cobb prior to the move. We loved our previous vets office and staff, however the drive was up to an hour depending on the traffic. A neighbor told me about KMAH. Once I arrived to initially have my 2 dogs boarded, they lovingly took them in. They were so sweet and helpful. Our Boxer has been in for his annual shots. He is difficult to read, as he was abused before we adopted him. They are kind and well aware of his peculiar nature, so he loves them. Our Min Pin had to be put down by Dr. Carrie about a week and a half ago. They were so comforting and just made me feel that my dog was the only one that mattered at that moment. I knew it had to be done because he was in horrible pain. They so gently guided me through it. I would highly recommend them to anyone looking for a vets office that works hard to love on your pets, maintain their health and well-being, and is an overall 10 with customer service.

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