LensCrafters

915 Ridgewalk Pkwy #425, Woodstock, GA 30188, USA

Category:	Eye Care Center
Address:	915 Ridgewalk Pkwy #425, Woodstock, GA 30188, USA
Phone:	+1 770-517-4414
Site:	local.lenscrafters.com
Rating:	2.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 9

Reviews 11

Sarah McClendon

My family and I were there getting glasses (a total of 3 pairs) and have been there a total of at LEAST 7 times trying to get good lenses in my glasses. The first 4 or 5 sets had horrible distortion flaws in the lenses themselves that caused a blurry spot(s) in my vision. The head tech there said their machine was having issues and that they were ordering the part. I have 3 young children and this has become a fiasco so I asked the manager what they were going to do to make it right. They offered to upgrade my lenses so that then would be made at an outside facility and I could finally get a pair of well made lenses. I was ok with that. I got a call that they had arrived and a few days later came in only to be told that a person wasnt there and that I would have to come back later! Well, I went back this morning right when they opened only to be told that the tech was scheduled to be there at 11am instead of 10 and that it was a scheduling mistake. I have kept calm and composed this entire time, but when I was told that, I let him know how AWFUL this experience has been. Another lady (customer) heard what I said and said that it sounded just like her experience! After a month I still dont have my stinking lenses!

Rafael Van Dyke

The manager that worked with me (Kris) was fantastic, and extremely knowledgeable about the entire process of getting glasses, including about my insurance. She not only helped me with mine, but also helped to resolve why my wifes glasses from another LensCrafters store were twice as expensive as mine with the same insurance and features and is going to assist us with adjusted our bill. The other lady I met there was also very good, knowledgeable, and patient with other customer that was in the store. Great location, nice clean store with lots of options, and the latest technology that can show you what youre getting. Thank you so much!

Maureen Allen

Five-star service! Vast selection of frames for every member of the fam, at every price point. More important, genuine interest in meeting extraordinary needs--CAN-DO attitude--from every knowledgeable and caring member of the staff. Eye exams are superior: the newest technology for the most accurate prescription. Best of all, the eye doc has the most advanced knowledge, listens with great interest and offers clear, practical answers. Honestly, I thought all "mass" eye shops were the same: SO wrong. Never going anywhere else.

Sue Yoo

Lots of brand name frames display but there are very slow processing. Business services it take more than 10days and they never call to follow up status of my order. Little over month my frame something wrong so I walked in store want to fix but floor service whos name Doug not listen to me and I feel kind of being insulted. Unkind customer services overall. Not once but happen several time so I do not recommend.

Kevin Dillard

OOH MAMI the place got me smiggity smecked right out to kansass if you catch my disease WOW 12/-8 what a house this glass make my eyes see into other worlds Ive seen things that could make your dentist cry cross my heart and hope to die hold your needle to the sky the creature must be slain Poverty is a symptom of the disease called capitalism

Channelle Daly

DR is great and knowledgeable. They conveniently forgot to mention to me when they called to tell me my trial pair of contacts were in that they are closed on Thursdays. I wasted my time and money to drive up here to get them only to find out they are closed. Very unhappy. Will be coming back tomorrow to get a refund and go elsewhere.

Jim Flood

Stopped into store for help with a pair of glasses that needed a screw. The store manager was working the floor and did not have time to really help me. Only took a look at the pair of glasses and told me that she needed a custom screw to replace the missing one. Did not even offer to help figure out how or where to get it. Not good.

Rick Meekins

Wow - I thought I was the only one with a bad prescription. I can see distances with my contacts and up close with my glasses and nothing in between. LOL! Never again!

Jon Newman

My glasses needed a quick repair. The staff could not have been any nicer with an exemplary service attitude. I love when people are incredibly nice.

Meghan Thompson

I have no words. Im currently without contacts because the prescription I was given isnt correct.

Jess Geyerman

Courteous and helpful staff made a tedious chore pleasant.