Advocate Sherman Hospital

Reviews 4

SU

Susan White

If I could, I would give them zero stars. Alas, 1 it is. My father was brought into the ER in March, and passed away. My memory of this experience started when I first arrived to the ER, and headed to the private room they put my mother and brother in. Just as I am being told the devastating news of my father, the nurse decided to choose that moment to try to get some administrative things taken care of with my mother. A family friend had to pull her aside and tell her that it wasnt a good time. Apparently, the arrival of the daughter and hysterical crying in the room didnt make that obvious to her. However, maybe after doing this for so long, one grows immune and oblivious to it. My other sister and her husband arrived. Initially, we were told we couldnt see him. Then, we were told only my mother could see him. Finally, they were going to let my mother and one other person in, as we were told we must PROMISE not to touch him at all. The coroner hadnt been there yet, and until then they were treating it like a crime scene. My father suffered a massive heart attack while driving not a minute from his home, with their dog. Crime scene? Maybe its protocol, I dont know. But its something Ive never heard of. As if the death of my father wasnt devastating enough, but now this? Eventually, they let us trickle in, however under the very watchful eye of the nurse. We repeatedly asked when the coroner was arriving. The chaplain, thank God for him, even began questioning what was going on and why a coroner wasnt there yet. Needless to say, my family and I were only able to say our verbal goodbyes. We were never able to hold his hand, hug him or kiss him one last time. We left the hospital with the hopes wed be able to come back and see him. The coroner never did come. They contacted my fathers Doctor, who indeed verified it was more than likely a massive heart attack. My father was a generous Gift of Hope organ donor. The clock was ticking for what theyd be able to have as a donation, due to the extended lapse in time. We released him to Gift of Hope. The night at Sherman in the ER, was our last chance to hug our father goodbye and we were denied that. Perhaps its protocol, as I said. I may never remember that nurses name, as I was in such shock, but her face is etched in my memory, as is the warm, kind chaplain who helped us through the rest of the middle of the night. I shudder at the thought of Sherman hospital now and I pray no one ever has to go through or feel what we went through that evening. That is something you never recover from.

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A

A Private User

I went to the ER last year when I was pregnant because I was having weird pains at work. I waited a long time in the waiting room, and then they brought me to ANOTHER! Waiting room. I think they called it the"internal waiting room". It was basically a shared room with lots of patients. I remember at least 2 other patients: a very elderly and frail-looking lady, and a large family with kids, steph there were a few other patients coming in and out. The nurse in charge of the room told the parents from the large family about their child's care and diagnosis right in font of the rest of us, lo ud enough for us all to hear. I remember thinking, there's got to be a privacy law against that. They made me wait a long time until finally ordering me an ultrasound- so they gave me 2 cups of very cold ice water. I drank them quickly because the nurse said it would be quick. Then I waited forever, and I was freezing from drinking the water so fast. Of course there were no blankets because we were all on uncomfortable chairs, not beds in a private room. After the ultrasound I waited longer to be released. I never even saw a doctor!! I was so frustrated- the nurse acted like she didn't care if I was miscarrying, she treated me like I was faking. Yeah, as if I wanted to leave work early and sit in an uncomfortable room freezing my butt off, while our other daughter was with a babysitter. It makes me angry just thinking abuot it. I'm curious how they decided which patients got private rooms and which got the "internal" waiting room. Well now we are expecting our 3rd child, and because of this experience I will stay far away from Sherman's Birthing Center. No thanks, I'd rather be treated well at another hospital.

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KE

Kevin Tuazon

I was seen at the ER on 11/4 of last year. Because my family had already reached our out of pocket maximum, I received NO bills related to this visit. Fast forward to 4/3 this year, and I just received a notice from a collection agency that 1) I owe $18.21 and 2) this unpaid debt has been reported to the collection agency. Oh, and as luck would have it, my wife and I are in the process of applying for a mortgage for a new home. Thank you so much, Advocate Sherman Hospital, from the bottom of my heart for the headache that this is going to cause me. To recap: 1) my family at this point on 11/4 had already met our out of pocket maximum, so I was never billed this amount since my BCBS insurance had covered it, 2) I NEVER received a bill for this amount from you, and if you check your billing records, I have never once been late on a bill from you which includes when I was in the ER in 2015 and when my son was born there also in 2015, and 3) you sent my bill to a collection agency and reported this to the credit bureau for $18.21. Im trying not to be snippy or obnoxious here, but this is just horrendous customer service on your part. Your billing is incorrect since I should not have owed this amount, and you never even reached out to me for the bill. Shouldnt there have been at least a 2nd notice? I never received anything at all at any time.

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RY

Ryan Rainey

The building looks nice, thats about it. If I could sum up my experience with Sherman Hospital in a single word it would be: confusion. Confusion on my part and theirs. I dont feel this way based on one visit. My wife and I tried Sherman for a year and a half. Its close to home which was nice. Once I was left in an examination room for an hour and a half. I was the only patient in the office. I understand unforeseen circumstances can delay appointments but someone could have poked their head in to let me know what was going on. My wife needed copies of her records. She was shuffled along to three different locations. An hour later none of them had her records and she left without them. Often I felt lost when having to make appointments for referrals. I was given vague explanations as to who I needed to call and when. Sometimes I would call for a referral, they would give me another number to call only to be directed to the first person I spoke with. We have since moved on to another hospital which is further away but it runs like a well-oiled machine.

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