J&K Pediatrics And Associates LLC

Reviews 3

PL

plane jane

Since my children have both start going here I always dreaded calling to make appointments. You never know what personality you will reach on the other side of telephone. Either the nicest person on the planet or someone who you can just tell hates their job and people. Now for some odd reason the last two weeks of December are considered a holiday with one or two days available to see anyone. I recently sign my daughter up for preschool and received notification that she needed her shot record right after Christmas and it was due in two weeks. I had called but of course they were closed for the next week. So I called when they reopened after being closed for the "holiday" and made an appointment. Over the phone I was told that I could have anytime or day I wanted and then when I went and asked for 2 days from the day i call i was notified that they didnt have any Wellness checks appointments available for the next two weeks(odd since I was offered whenever 30 seconds ago). I told them that just would not do that I had something due next Monday for preschool for my youngest . Magically an appointment showed up. Then to top it off pretty much every and I mean every doctor I have EVER SEEN and I am not stretching the truth that I call if my children or I have not seen the doctor in almost 2 years they asked if anything has changed whether it be insurance, address, or what not. I was not asked this and within the last two years our insurance has changed. Now something such as approval that could have been checked before the appointment for the insurance was not checked. So, 15 minutes before the appointment they check it and what do you know there was a problem with my insurance through the insurance company. Well the doctors office cannot be blamed for the insurance companies problem the whole double checking to make sure everythings in order before the appointment (sunce they had 4 days to do so) would have been a good idea. That way everyone knows ahead of time if that patient can see the doctor for that appointment instead of having me call the insurance company when my daughter should be seeing the doctor. And then when asked if I could reschedule the lady at the desk was just rude. Ruder than anyone Ive ever met my life that lady should not be working with people she should be hiding in a cave away from people being a hermit. I was met with a bunch of NO NO NO AND EXCUSE AFTER EXCUSE. So, when my husband called back after we get everything figured out with the insurance the doctors office still would not budge and make an appointment for my daughter. they cant seem to make time for patients. Which is sad and maybe they should get out of the business or hiRE nicer receptionists that make you feel like they give a crap about your kids. I will be switching Doctors for sure and will not be going back even if they were the only office I could go to.

A

A Wy

Dont come here. Dont subject yourself to this place. Dont subject your children to this place. Being new parents with a brand spanking new baby (one week check up), we underestimated how difficult it would be to leave the house on time, and were eleven minutes late to our appointment. The receptionist told us that the doctor wouldnt see us. After begging, pleading, and apologizing to her smirking, she finally said "well, they dont turn away babies for their first check up, but the rule for every other time is that you cant be more than ten minutes late, or theyll kick you out." Those were her words. Theyll kick you out. They led us into an exam room and gave us a number of "first time visit" papers to sign. One of which said you could be no later than 20 minutes. 20 minutes. Not 10. Anyway, we were late. Thats our fault. Moving on. The doctor didnt make an appearance until 55 minutes after we were put into a room. Not 55 minutes after our appointment time. Not 55 minutes after we arrived. 55 minutes after we were put into a room. Perhaps it was punishment for our eleven minute discrepancy? Perhaps not. They have made us wait no less than 45 minutes, and as long as 90 minutes EVERY. SINGLE. TIME. WEVE. BEEN. THERE. CLEARLY, their time is very important to them, but yours isnt worth squat. And speaking of not being worth anything? Dont have them paged in the night when your three month old baby has a high fever and wont stop screaming. Because they wont call you back anyway. And dont call them the next morning when they FINALLY open after a night in which NO ONE in your house slept. Because the receptionist will fight putting anyone on the phone with you. And when you finally get a nurse, they wont say "did you take baby to immediate care?" or "Bring baby in now for an exam", oh no. The nurse you had to fight the receptionist for the honor of speaking to will say "I dont hear him crying now." No. Thats because Im sitting in my car, because if I called you from the house, we wouldnt be able to hear one another over the screams of agony. And maybe that would have been better than having her say "Well. It sounds like youve survived the worst of it." Yeah. She said that. Dont bother with their fancy new computer system, either. The one that requests your questions, comments, and feedback. Because when you say "when my baby was screaming and in pain and new parents didnt know what to do... why didnt you call us? why didnt you help us?", they wont bother answering anyway. Go to Minute Clinic instead. Where they dont make you wait ANY minutes to tell you that your infant son has a double ear infection and give you meds that instantly stop the screaming. Because to the folks at Walgreens, you are a person and you are worth their time.

ST

Stephanie Merwitz

I took my son to J and K for his 2 month wellness check. The female doc (Karen) was great. She answered all my questions and did a decent check on my son. So I set up for his 4 month checkup. I could not attend this one so I sent my husband, the baby’s father in with my list of questions for the doc. I wanted my husband to meet this doc and see that he is comfortable with her and the practice. He walked in at the people behind the counter were rude to him treating him like he was a child. Then he gets to the room with the doc. He tried asking some of the questions I sent in with him. All the doc said was “Have mom call”. Completely disregarding my husband. Then she did the exam on my child. When she was don’t she walked out of the room not talking to my husband. When my husband went to change my baby’s diaper, he saw blood down there. The doc gave him a hard time about coming back in and explaining why my son was bleeding. No fuming, my husband goes back out to the reception area to close out the appointment, He tried asking questions as to when is a good time to set up the next appointment. The receptionist was rushing him, fiddling with her keys as if my husband is taking up her time. When I got home that evening, my husband was unable to answer any of my questions and told me about his appointment. Now I am angry that I have call on a Friday night and have the doc paged to answer questions that could have been answered earlier. The office had no respect for my husband at all. I was able to talk my husband into going back for my baby’s 6 month checkup. This time we will go together and see if maybe that was just an “off” day for them. I got off work early, picked up the baby and my husband. We were on schedule until we got caught in construction on the way. The construction work made us 5 minutes late. When we arrived, the receptionist said that they thought we were a no show, so the doc went home. Our appointment was at 2:30, they close at 4:30. When I asked if another doctor could see us, I was told no. I should have called and it was my fault for being late. My child was never seen. I was told to reschedule. 3 months later, I get a bill in the mail for that appointment. This practice is not about the children, it’s about your check book. I have never been treated so poorly by any doctor. I would never put my child in the hands of such careless people.