Cedar Way Veterinary Clinic

2041 Calistoga Dr, New Lenox, IL 60451, USA

Category:	Veterinarian
Address:	2041 Calistoga Dr, New Lenox, IL 60451, USA
Phone:	+1 815-462-7387
Site:	cedarwayvet.com
Rating:	4.4
Working:	8AM–6:30PM 8AM–6:30PM 8AM–12PM 8AM–6PM 8AM–6:30PM 8AM–1PM Closed

Location

Photos 12

Reviews 11

Carrie Trolian

I was very pleased with the staff & doctor. My issue is with Debbie the manager who said shes making our account in active. I have been with Dr. Carey for 26 yrs, just recently changed to Cedarway per my husbands request. I have zero complaints about Dr. Carey. My husbands concern is $$. We prefer to order our dogs medications/preventative medications online due to cost but several staff members frown upon that & say everything possible to convince you otherwise. Also, our one dog was recented diagnosed with a severe heart murmur & Dr. T was shocked I was unaware. I brought this dog in for her rabbies & because she had a discharge from her anal region. The doctor recommended blood work & x-rays, I agreed to blood work which came back completely normal :-) Debbie called me with the results & I asked why is my dog on antibiotics then...btw, the discharge was due to her needing her anal glands expressed, which is done every 6 weeks by the groomer. Long story short, I asked Debbie why I cant return the expensive unopened preventative medications. She said because they have a no return policy but I said they are a lot less expensive online & she said the medications online are not good quality etc. Needless to say Im in total shock. I cant believe how this woman reacted to me. How am I supposed to give my dog the preventative medications when Im not allowed to drop off her stool sample which btw I paid for that test. I so wished I never left Dr. Careys office, shame on me. We are all trying our best to be smarter when spending. Im not an irrational person, I barely raise my voice & never once did I when speaking to Debbie. I did inform her of my husbands concern regarding how expensive the preventative medications are through their office & merely asked if we can return the unopened boxes so we can purchase them online for 1/3 the cost & instead I was told shes mailing our dogs records, canceling all the appointments & making our account inactive.

Amanda Sammarco

the manager there is a complete B!TCH!! hung up on me multiple times, horrible cocky snotty attitude and without Drs permission, told me shes going to put a lock on my account so none of my pets can be seen there, all bc i called her out for being royally rude on the phone! dr was kind enough to remove the freeze on my account, but i think im going to take the managers advice & NVR GO THERE AGAIN! since then, ive been taking them to carys animal clinic in New Lenox & love the staff there! super sweet & helpful!

bob metzger

My wife and I brought Shania in here because she had become very sick. Sadly it turned out she had advanced cancer. We had to have her euthanized. Dr Frank and his amazing staff were so kind and consoling. I had to euthanize pets before at other veterinary clinics and it was so cold and uncaring. Cedar Way really cared and helped my wife and I with the grief by showing true love and compassion for what we were going through. Amazing people.

Alexandra Moulton

The staff is always the sweetest to my boys! Dr. T has the greatest attitude with the animals and I love Dr. Franks conservative approach with my dogs. I am never one to jump to procedures and testing, but bc Dr. Frank is so knowledgeable that we can usually avoid all of it. Also, Randy is excellent with helping me or answering any questions I may have. If he does not know the answer, he will always find out for me.

Shelby Watts

Fantastic staff, fantastic help and service. They were not afraid to be completely honest with me and let me know all my options. Absolutely no problems making appointments and helped me when I had an emergency. Sadly we met on such horrible terms, when I had to put my dog to sleep, but I am so very happy with this clinic. I hope to continue taking my pets here for many years to come!

Heather Pamula

The staff here have gone above and beyond for my pug, Greta, who is now 15 years old and quite high maintenance. Theyve offered care, compassion, and expertise at every turn.

Betty Piwnicki

So accommodating with my scared dog. They took their time. Gave great advice. Extremely friendly. High recommendation. Reasonable prices.

Tom Ryan

Have been seeing Dr Frank for over 30 years. He is a skilled surgeon and extremely knowledgeable. I trust him

Dave Jar

The vets are very knowledgeable and down to earth. Convenient location, clean office.

Kat York

Super nice, really cares about the health of your pet. c:

Jim Finn

Friendly vets!