Airport Animal Emergi-Center

Reviews 4

TE

Terry Howard

TERRIBLE, TERRIBLE experience!! I have dealt with the clinic since they opened, Dr. Naum always was a great guy to deal with, Dr. Sheff has always treated me nice and been fair to deal with, but NOW they have a guy named Murphy who does not deserve to have a position of dealing with sick/injured animals, and the humans who LOVE their animals! So here is my experience this past weekend. Friday the 25th I took our beloved Schnauzer to his regular vet, they said he had pancreatic issues and need hospitalized and that they had no overnight facility, so since I have previously dealt with them, I took Snickers there. I went in, no one was at the counter, so I patiently waited. A little time went by, and finally Murphy walks out (note I did not refer to him as Dr.) he asks me "hasnt someone waited on you yet?" and I said no, I assumed HE was going to "check" Snickers in, so I started to tell him that we had been to the vet and explain WHY we were there, when he RUDELY and ARROGANTLY says "DO YOU MIND? I HAVE OTHER PATIENTS TO TEND TO" he did not say it in a POLITE form, but rather RUDELY!! So after the receptionist checked us in, we were in an exam room and Murphy walked in, he had the blood work results from the regular vet (they were one hour earlier) he looks at them, says "it looks like a pancreatitis and those can be COSTLY" he then ONLY talked about MONEY, MONEY , MONEY!! So I asked him if it was treatable, and he RUDELY says "CAN I TALK?" So what he was trying to get across to me was the MONEY, instead of telling me the overall prognosis, he then was talking about his kidneys, and then mentioned a catheter, to which I TRIED to ask " for the kidneys, or IV?" and he said "youre referring to an enema" as though I am some IDIOT who doesnt know the difference between an enema and a catheter! So on Saturday, I got a call from Dr. Sheff, he explained to me that Snickers condition was worsening and he thought Snickers had cancer, so I took my girlfriend and we went and visited Snickers, he could barely hold his head up, I talked to my adult children, and they wanted to see him before he was put to sleep, my daughter called me back and said EVERYONE wants to see him, including my ex wife, so I felt it was not polite for us ALL to go into the clinic, it would be disruptive to other patients and their families, and I had discussed it with Dr. Sheff, so I went to pick him up (less than 1 mile from my house) and Dr. Sheff was gone, I explained we were going to bring him home, lay him on the couch, and allow the family to just "LOVE" him for 30 minutes or so, then we would bring him back for the shot to put him to sleep, so the girl goes back and talks to Murphy, comes out and says "without FULL payment, you cannot take your dog" WOW!! I am a business owner who has spent THOUSANDS of dollars there, and I got treated that way! I explained that my checkbook was at home, that I had 15 people waiting, that I would leave my drivers license with them, and that I would in NO WAY disrespect Snickers by NOT paying, I asked them to call Dr. Sheff, but they refused, they were being lead by MURPHY! I paid with a charge card, but this ENTIRE ordeal shows just how LITTLE they CARE about your beloved pet, but just how MUCH they care about the ALMIGHTY DOLLAR! Please do NOT take your pet to these people who are ONLY interested in your MONEY!!

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VI

Vic Taylor

I owe Dr. Jonathan Sheff big time! Our family took our 8 year old pit bull, Gator, into Airport animal emergency. We were there 40 minutes before the doors opened up. He pulled in the parking lot and acknowledged us. He stated nurses were inside and he would tell them we were outside. We went into an examination room. The doctor came in and felt his belly and looked at his teeth. Right away he told us there was a mass in the stomach, Gator needed an x-ray and blood work. He told us the cost too. We were in agreement and the dog was the concern, not the money. In hindsight, it was nice to know what the price was and what the next step was. Immediate attention, response, and expectations. This was a critical moment for our family and Doctor Sheff didnt leave us in the dark about anything. Gator had to have immediate surgery. He ate a corn cobb. He was vomiting blood for 2 days. While we were waiting for the blood results, he got sick in the exam room and made a huge mess. The doc came in and was very calm about the mess. We had to leave Gator there. The doc told us to call as much as we wanted to check in. He told us he would call between 9pm and 10pm. He called us as promised. Gator wasnt ready to come home in the morning because he was still in critical care. The doc told us where to take him (Merdian animal hospital) and he would be at that location right behind us. Doctor Sheff told us he didnt want to hand off Gator to another doctor because hes been the pilot and pretty much felt responsible for Gators recovery. I cant describe how good it feels to know that there is a Doctor with such compassion, responsiveness, and that is sacrificial of his time. Who do you know that will go these kind of lengths? Wow!!! Dr. Sheff if your reading this, thank you so much! I dont know how to express my thankfulness or how we could ever repay you. The world needs to know how awesome of a Doctor and person you are!

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A

A Private User

I TRULY question the sources of the GLOWING reviews (by someone who cant spell) describing "compassionate" "caring" and "reasonably priced" sprinkled in amongst the reviews that more accurately match MY experience at this horrible place the times that Ive had the misfortune of having to go here, which were both in 2011. It was expensive -- I understand that -- not expecting bargain prices or anything... Whats absolutely INEXCUSABLE is the cold, uncaring, condescending attitudes proudly displayed by the receptionists that work here. LADIES, go find a job in a Nazi death camp or something where your personalities would be more suitable for the working environment! Not one drop of compassion -- or even mild interest -- in the people and their poor animals that come through the door.... couldnt agree more with the reviewer who said youre treated like an inconvenience here. The vets Ive had contact with here are not much better either...especially the one with the foreign accent...I ended up leaving rather than receiving his "care," partially because it was so expensive... but even more so because there was nothing caring about him. Bottom line... if you CAN, go elsewhere, where you can at least hope to be treated like a human being in the midst of a very stressful and painful situation... dont expect it from this place.

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AS

Ashley Smith

While I cant review the facility in itself because I did not actually visit, I can review their staff. My pitbull had a bloated belly, and was very gassy. I decided to call in, and get an opinion, worrying that it would possibly be GDV. While Leigh made it known that if it were GDV, it is time sensitive, but she also told me what signs to look for as a sure thing to bring him in. She didnt automatically say bring him in, as you expect most emergency vets to do to make that automatic $400. She was honest with me, and made me feel relaxed in the situation. She assured me they were there for me at any point of the night, and to call back/come in if necessary. She truly was wonderful, and handled my hypochondriac moment very well. Im sure I sounded like a crazy woman, but she never made me feel as though I was crazy. Pluto the pitbull is feeling fine today, and thank goodness it was just some bad gas. If there is ever an emergency with my fur babies, this is where I will be. You can tell they truly care, just by speaking on the phone, so Im more than sure theyd be wonderful during a visit. Thank you, Leigh!!!

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