Apria Healthcare

8989 Herrmann Dr, Columbia, MD 21045, USA

Category:	Home Health Care Service
Address:	8989 Herrmann Dr, Columbia, MD 21045, USA
Phone:	+1 800-438-1385
Site:	apria.com
Rating:	1.7

Location

Photos 2

Reviews 7

James Patsis

Apria Healthcare has an incomplete and disconnected Customer Relationship Managment (CRM) System....you have to call a customer center and they seem to always drop the ball. When you call Apria Healthcare they direct you to a call center, of course they first fill in the blank lines (name, insurance, DOB) before they put you on hold, and then try to find if youre in the system. I was told that their local office would call back....guess what nothing but a two week wait and no call. They have an automatic renewal system for supplies that call you but its a one way system in that if you dont reply to the questions thats it....no choices but to hang up. Your option is to go thru the whole routine of frustration again. There is no press Zero to bail out and talk to a human person who can mak a decision about your personalized questions. Their decision tree is need of a complete overhaul. Oh, when they do connect you to a Customer Service Supervisor...its a 14 minute wait. If you have to wait 14 minutes to get to the second tier of persons who can manage your issue because there are not enough persons to manage their lousy product/service lines. Love the front end of the house, the local staff, but the back end of the house is mickey-mouse. You need to escalate to a supervisor or above to make sure you get what you need. One used to be able to get thru directly to the local office and make arrangements. Apria Healthcare in an effort to consolidate and lower costs directed patient front calls to a centralized call center but it doesnt seem to be effective or efficient for me, the customer.......Im looking for another supplier.

Samantha Hoover

WORST EXPERIENCE EVER. My 1 1/2 month old son fought for his life in the NICU for 6 WEEKS. We almost lost him several times and as he repeatedly defied the odds... his lifeline was his ventilator. Yesterday, the day before my very first Mothers Day, I was going to be able to bring my son home for the first time and show him all the love his home and family have been anxiously waiting to pour over him. He has to come home on oxygen support and we had ordered it a WEEK PRIOR to this amazing day. At 8 in the morning on my sons take-home day, I received a call from Apria saying he needed an RX. I called the hospital and they faxed one over. Then Apria called and said NOTHING was EVER faxed. We confirmed the fax number and sent his paperwork over every hour for 7 hours while being told they were on their way with equipment, then we werent in the system, then we were processing, then they had no paperwork, over and over again. Finally at 5 oclock they told us they didnt work with our insurance and that we would have to find a new company Monday. So thanks to you, Apria, I get to spend my first Mothers Day alone and my son loses 2 days at a hospital that we will never have again. Thanks.

Chris Petrini

My Experience Sucked then Got AWESOME! READ THIS REVIEW! The main issue with apria is NOT the individual locations / refill spots. 99% of the bad issues with Apria come from corporate. I placed my order, they said I could go pick it up at the location I told them 10 times. I go to get said oxygen and they cannot fill my order nor do they have a record of me or are they allowed to give me oxygen as I did not have an RX. TODD TODD TODD is the most amazing person at this apria. He went above and beyond to help me out without me even asking. He was willing to go the extra mile to get me what I needed. customer service like this is rare so i wanted to make a point to leave this review. Dont let corporate apria discourage you from getting your oxygen needs. The individual locations will help. Just hope they have awesome people like Todd working there. Dont give up... Guys like todd give me hope that Apria will pull their head out of their corporate butts someday.

Alan Rickman

I was on travel for business and was directed to Apria in hopes they could replace a mask for CPAP which was misplaced during travel. I called their corporate offices and they gave me directions to a local office in Columbia MD and advised me that I could probably be helped at the local office. The young lady that assisted me at their offices provided superior customer service (wish I could remember her name); unfortunately Apria could not assist me because I was not a prescribed customer for their services. It would be great if Apria could figure out a way to help people in distress as a walk in. I am sure it does not happen often enough to be a real bother.

Carl Whitehead Jr

The company has been unprofessional since the beginning. I indicated that the equipment that I rented was malfunctioning and they did nothing to replace or repair it. I purchased my own equipment from a third party. Twice they were supposed to pick up the malfunctioning equipment and twice they failed to show. I contacted the State Attorney Generals Office for assistance and they were unable to assist me because Apria was being uncooperative. They are absolutely the worse business to work with and I would recommend selecting another option if possible.

Dave Picolo

Horrible experience, I ended up returning my CPAP after they billed me without authorization. The lady I dealt with told me they need a credit card to release the equipment but that they never bill anything without authorization. That was a complete lie. I never had the opportunity to use the money in my flex account. Trying to deal with their billing department was a nightmare, long waits and when I got to a person all I got was a script reading. No signs of life on the phone. Avoid at all costs

William Conway

my aunts machine (oxygen) stopped working and all the phone numbers keep sending me to a different promt . BEWARE !!!!