Co-Op Optical

Reviews 5

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Jen B

I was shopping at JoAnn and decided to walk-in to Co/Op and peruse their frame selection. They had an available walk-in appointment only 30 minutes from then, so I decided to stay and have my eyes checked. Im middle-aged and starting to need reading glasses. The eye exam seemed to go as expected, and then someone helped me select frames that would be covered by my insurance and would work with my prescription. They convinced me that I needed progressive lenses instead of bi-focals. I wish I had known the pros and cons of each type of lens, but I didnt and they did nothing to educate me on it. I noticed that the phone was ringing off the hook and most of the employees had to multi-task. In other words, the person who is waiting on you always has divided attention. They cant dedicate much time to your eyeglass questions. My glasses were ordered and I was told they would take 2 weeks to come in. ?!? [At Henry Ford, my daughters glasses were ready the very next day and her prescription is stronger than mine. I should have gone there instead.] I picked up my glasses in the late morning and I wore them for about 6 hours. In this time I was able to observe that if I looked only 10 degrees to the left or right, everything was blurry - far worse than my natural vision. Also, when I would look at objects with strong contrast, such as snow on grass, I would see a violet fringing at the line of contrast. In photography this is called chromatic aberration. After work I returned to the shop and explained these problems and others that I wont get into here in detail (crooked frames, loose hinges etc.), I was told that I just had to get used to it. This was normal for progressive lenses, they said. They refused to tell me what angle/degree of clear vision I was guaranteed to have. They dismissed the chromatic aberration. They told me I just needed to wear them and get used to it, and to always point my nose directly at whatever I wanted to see in focus. So, when I look over my left shoulder into my "blind spot" to check for traffic, I have to point my nose at it to see it in focus. Im sorry, but my head does not turn 115 degrees. I can see better without their cheap polycarbonate, mis-ground lenses. They wont give me my money back. They only want to offer to grind a new pair of lenses in the same inferior material with the same sub-par workmanship. No thanks. Avoid this place. Go to Henry Ford Optim Eyes, behind Oakland Mall. Make sure you research eyeglass lens materials before purchasing. CR-39 plastic is better than polycarbonate.

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A Private User

Absolutely the worst place to go ever!!! Went in for contact exam. Got the wrong strength prescription. Oh and it was a prescription for glasses. I tried to order contacts online using the prescription before i knew it was bad and they wouldnt honor it. I would trust a blind man before this crook. No refund either. Tried that route. Was funny when i was in lobby waiting for appointment, receptionist was on phone arguing with a customer. I see why now!

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A Private User

The staff overall was helpful but..... 3 weeks to get my script. The script itself (only + 1.25) was not sharp in my right eye, Dr. says best he can do, come back in a year. Not sure about you but blurred vision in one eye is not something Id "just deal with" with such a minor script. I will be going back to fix the problem. Im certain I will run into further problems.

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Nancy B

I have been going here for years. The doctor is amazing and very accurate. The frame selection is great and the staff is friendly and accommodating. I would recommend.

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Justin Adams

No one picks up phone

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