Henry Ford OptimEyes Super Vision Center - Southfield
| Category: | Eye Care Center |
| Address: | 29350 Southfield Rd, Southfield, MI 48076, USA |
| Phone: | +1 248-647-9790 |
| Site: | henryford.com |
| Rating: | 3.3 |
| Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–6PM 11AM–5PM |
Location
Henry Ford OptimEyes Super Vision Center - Southfield: A Closer Look
Overview
Henry Ford OptimEyes Super Vision Center is an eye care center located at 29350 Southfield Rd, Southfield, MI 48076, USA. The center operates with a rating of 3.3 and has varying working hours throughout the week.
Customer Reviews
Varied Experiences with Doctors
Customers have reported mixed experiences with the doctors at this center. Some have praised the doctors for their expertise and willingness to refer to specialists for further evaluation. However, others have criticized the inconsistency in medical advice and prescriptions, leading to confusion and delays in receiving the correct eyewear.
Service Quality
The service quality at this center also received mixed reviews. Some customers appreciated the professionalism and helpfulness of the staff, while others mentioned rude and impatient behavior. The quality of customer service seems to vary depending on the staff member assisting the customer.
Prescription Issues
Several customers faced challenges in obtaining their correct prescriptions. Issues ranged from delays in system updates to receiving incorrect prescriptions multiple times. This has led to a lack of trust in the center's ability to manage prescriptions effectively.
Trust and Accountability
Some customers have reported a breakdown in trust due to errors in handling prescriptions and appointments. These issues have led to a lack of confidence in the center's systems and accountability measures.
Frame Selection
On a positive note, customers have praised the center for its wide selection of frames. The variety allows for a more personalized choice, enhancing the overall experience for those who found the right fit.
Operational Hours
The center operates from 8 AM to 9 PM on most weekdays, with shorter hours on the weekend. This offers flexibility for customers to schedule appointments according to their convenience.
Ratings
The center has an average rating of 3.3, indicating that while some customers have had positive experiences, there is room for improvement in various areas.
Location
The center is conveniently located on Southfield Rd, making it accessible for residents in and around Southfield, MI.
While the Henry Ford OptimEyes Super Vision Center in Southfield offers a range of services and a wide selection of frames, the customer reviews indicate that there are areas that require improvement, particularly in the realms of customer service and prescription management.