Regency Minneapolis

Reviews 3

LA

Laura Cheney

My husband was at Regency for 2 months. Except for a few exceptional nurses on the staff, the rest seemed totally clueless and had little or no compassion. The communication was archaic, right from the start. No family care conference was held. When I asked when that was going to happen, I was told they did it with just him the day after he arrived. He was on medication at the time that caused him to be confused. He had little recollection of it. When I asked for a list of his medications it took over 3 hours. Mainly, because everything is HAND WRITTEN! Entered at some later time in a computer system. We have been in hospitals many times over the last 30 years and this is the first one that I have seen in over 20-25 years that doesnt use an in room computer system. His first scheduled appointment with his surgeon had to be cancelled because they didnt note in the transportation order that he needed an IV pump. Another transport order never got issued even though it was on his board and I had discussed it with his doctors and nurses several times in the days before the scheduled appointment. Despite continually being told I could call at anytime, the phone often wasnt answered. When it was, I would be told the nurse would return my call. RARELY did that happen. One day I waited 5 hours before having to call them back. The day after Christmas he spiked a temperature of 104 degrees. He had developed a staph infection. When I next came to see him, he was very confused and unable to get out of bed. I was never notified of this development. Like many other comments I read, he would call for assistance and it could be up to an hour before anyone came. On one occasion he eventually tried to get to the bathroom himself and fell, knocking over the IV tree and everything. I really doubt if they documented that even though it is state law!! I had a doctor tell me one of my questions was "irrelevant". A nurse asked him how often do you think we can come in here a change his wound drainage collection pouch. (If it was faulty or leaked, he was basically sitting in a mess of acidic drainage.) He told her... "As often as you need to." When aides would scoot him up in bed, they would often pull him up too far hitting his head on the end of the bed. Or would carelessly/roughly grab him by his hospital gown, pulling on the JP drain tube he had in his abdomen. For some procedures they have independent contractors come in. He needed an ultra sound at some point and the man came through the door in a dirty jacket and blue jeans. He never said hello or introduced himself. Just said he was there to do an ultra sound. Very rude. He must have been incompetent also, because they had to redo it the next day. I had been down to the cafeteria on several occasions. Even though it was during the normal hours... nobody would be there so I would have to just get some junk food from the vending machine. At one point he was suppose to be getting protein supplements in between meals. I would ask the CNA about them and was told he hadnt asked for them. IT WAS IN HIS ORDERS! They would go down and check and found them in the refrigerator with his name on them. Then they would bring 2 or 3 of them at one time! Unbelievable!!! I would be down there 3-5 days a week. I just pitied the poor people that didnt have someone to be their advocate. I am giving them one star, only because of the few nurses that actually knew what they were doing. Horrible, horrible place. My husband hated it, but insisted that I didnt complain at the time because, basically, they were in charge of everything. He didnt want to "piss anyone off". He couldnt wait to get out of there and would never ever want to go back!

MA

Maikee Lee

I wish I could rate 0 for this facility. I would not recommend to bring your love ones to this hospital. My husband had a heart transplant and has been at the University of MN medical center for 3 months. He need help weaning down on the ventalitdor. My husband have to transfer to one of this hospital which theyre specialize in weaning patients with the vent. My husband chose to go to this hospital because it is closer to home. The hospital is in a quiet place and it is in a good safe neigborhood area. But, the level of care are horrible; the nurses are not well skilled enough and theyre very slow. The medications that my husband was suppose to be given early at 8 in the morning, they gave it to him at 11 and noon time. My husband was given high doses of potassium. Ive questioned the nurses and all theyve said was that they were unsure and are only following the doctors ordered. The medication that was suppose to be taken once a day, they were giving him twice a day. I always have to stay close by whenever they have medications to my husband because Im afraid they were going to give more. The hospital looks like zombie place. The equipment for health care is very old and not updated. The x-ray tech is a very old version. There is also NO hospital thermometer. The food portion are so small and not good as well. The staff and the hospital are not professional. HEY! COME ON, NOW IS 2017! Everything should be updated and be more PROFESSIONAL . This hospital it is in a Twin Cities but how come its like being in the countryside? Once, while Im gone my husband call me back to come back to the hospital. He said hes not feeling safe staying alone, because seem like the staff are not respecting him and treating him well. He can not really do much to help himself because hes on the vent. And whenever the nurses are done with his/her jobs, they just leave the room without handing my husband his call light nor asking him what else he need. We been there for 4 days without therapy at all. Our goal is to go there to get therapy and help weaning down the ventalitdor but, no therapy and all my husband did was sit and go back to bed. They wouldnt allow my husband to stand up and move around without a nurse in the room. Luckily, my husband was able to get transferred back to the U of M again. We will never go back to regency hospital again. Again, I do NOT recommend this place.

SH

Shoua Vue

Me and my husband went to see my stepfather in regency hospital on 8/12/2017. We decided to get out of the car and smoke because we also have the 3 kids with us. While smoking the black skinny security guy drove toward us and did we cant smoke in the regency hospitals area. We responded, "Sorry, we didnt know and there was no sign saying no smoking in Regency hospital area(parking lot)". That security respond, "There sign are everywhere". Me and my husband didnt even see any sign plus the only sign was at the door at the regency hospital. After seeing my stepfather my husband told me that he saw another black guy who was smoking in the parking lot and the security didnt even say anything to that guy. I told my husband, "why, didnt you walk up to the sercuity. My husband respond, "will he has gun and Tayser". I respond, " he can hurt us unless we are a threat". My husband and me i asum that he the security guys is races to Asian ppl. This is one worst experience ever. Plus, we knew that this security guy is BS and the no smoke sign. Because when you drive in and out the area theres no freaking no smoking sign beside that sign at the door at Regency Hospital. This security guy should be fire for being races.