Douglas Animal Hospital

Reviews 10

SE

Serena Cederstrom

Well Im not one to typically write reviews but I feel like this is necessary. I have been using Douglas Animal Hospital for about a year and a half and was referred by a neighbor for the reasonable pricing. My dog had all his shots there and everything was ok the service at the front wasnt always the best but I felt the vet was good. I had taken my dog there for a check up and one concern spending $300. I wasnt upset and understood the costs and because they had a discount on grooming I figured we would spend some more there and do that too the following week. We have a Goldendoodle and he needed a nice trim and cleaning. He was a bit matted but that is how he is when we take him to pecto (always had good service there and our dog looked great and clean). Well I picked him up after his grooming and his cut was HORRIBLE! Very uneven, toes were clipped too short to the quick, one ear shaved to the tip and his face still looked dirty. I ending up calling back and letting them know and I was told I would get a call the next day to get a refund. You cant fix places he was shaved and I wasnt going to go back there. Well I get a call the next day and was told they will not refund me and that all they can do is fix it. I ended up sending some pictures of my dog to them and still have not heard back. Its too bad because we had just spent over $400 and they refuse to refund us the $65 dollars. Vet good but I would recommend looking else where for the gooming!!!

---

AA

Aaron Wimsett

Three years ago, I brought my dog Zeus to Dr. Douglas because he had a bad ear infection in both ears. I had brought Zeus to two other Vet offices and they both gave him the same treatment; needless to say these treatments didnt fix the problem and his ear infection worsened. So, I brought Zeus to Dr. Douglas in hopes that she could fix his ears. Dr. Douglas and her team were very friendly and took time to get to know Zeus’s story and the past treatments that had been done to his ears. She then came up with her own way to treat the problem and it worked! Finally! Dr. Douglas is very kind and is not a one size fits all Dr., she looks at each case differently and will do whatever it takes to get the problem solved. Zeus is now a very happy dog and no longer cries when I pet him or shakes his head constantly because his ears hurt. This past year, Zeus ruptured both of his anal glands. Again, she quickly fixed the problem and Zeus returned to his normal self. I have never felt so sure of a veterinarian before now and will be a lifelong customer of Dr. D’s.

---

KI

Kirsten

I have had a HORRIBLE experience bringing my cat here. I feel completely ripped off. I feel this vet is only in it for the money and does not really care about my pet. I dont feel like I am being helped to get the most cost effective option and they are charging me unnecessarily for things. For example, after spending over $500 just to find out my cat has pancreatitis they wanted a urine sample as well. I got the urine sample, spent another $50 for them to test it, and then they call and tell me that yes he has an infection too, but thats okay because we already gave him an antibiotic shot when he came in. THEN WHY DID I EVEN NEED TO SPEND $50 FOR THE URINE TEST?? I literally just payed them $50 for them to tell me he has an infection. This is only one of the examples, I feel so violated! They expect you to just shell out money as if it grew on trees!!! DO NOT GO HERE!

---

TA

Taylor Kearn

Rude vet! Incompetent staff. I would never suggest for anyone to ever go here! The manager is nice, but the staff is completely clueless on what to do. When called about a concern about my pet the vet that I spoke to was rude, unfriendly, and the notes that the vet wrote down about our conversation were completely inaccurate! When we also had brought our pets in they were not the friendliest with our cat or did not know how to properly do an exam on our new puppy. DO NOT GO HERE EVER!! It is also very expensive and you do not get what your money pays for here. What you pay for is a staff with no knowledge on how to treat pets.

---

RO

Robert Gerhart

Update: Still very happy here. They helped my cat live to age 19 despite his diabetes. The compassion they showed at the news of his passing was really touching. Shortly thereafter, we ended up (unplanned) taking in a new kitten who needed a home, so he is Dr. Douglas newest patient. He came home from his neutering almost acting like nothing happened. Skilled work. Older review: Weve always been happy there. Been taking our dog and diabetic cat there for years, and have always gotten top notch treatment for a reasonable cost.

---

CH

Cheryl Shaddrick

I went there to take my dog for one of his legs because he was limping and they gave him a general anesthetic, then when we picked him up and they said it was carpal and they charged us 600 dollars and when I called them today to dispute the charges they told me it was a sprain which I wasnt notified the day before about the sprain. I feel it was just a way they were making up a reason to charge so much. I would never go there again or recommend anyone to go there.

---

SA

Sammi Hollinger

My dog had extreme fear of the veterinarian and I was looking for someone who would do house calls. Dr. Douglas offers that service and was calm and gentle with my Lucy. This was really the only way that I was able to have her vaccinated or treated. When Lucy was at the end of life Dr. Douglas was again able to help us at home. Her calm and kind demeanor was comforting for the whole family and Lucy was at home where we wanted her. Highly recommended.

---

AA

aaron hill

i will never do business here again. worst experience ever. Douglas animal is rude and vet came out yelling at one of their employees while I was waiting. absolutely unprofessional and despicable. If you know what is good stay away from here and travel a couple miles to coonrapids or another surrounding area. I REPEAT NEVER GO HERE!!! Why would i trust my animal to someone who cant even treat their co workers right.

---

CA

Carole Isakson

Douglas Hospital is a wonderful place! We have been taking our cats and dog there for many many years. The staff is polite and knowledgeable. The care is incredible, and Dr. Douglas is a caring and very smart vet that also keeps costs in mind, and makes sure that we are fully informed about our pets care. I cant recommend Douglas Animal Hospital highly enough! Dont know who Aaron is but that sounds made up...

---

MA

Mary Zell

When I need a second opinion or I need special attention for my pets I always choose Douglas Animal Hospital. The Dr. is very thorough in her exam and provides all options. She truly cares for the animals. It is very helpful that they offer Care Credit because it is often a very expensive visit, but its always worth it!

---

---