University of Minnesota Veterinary Medical Center

Reviews 6

MO

Molly Brown

I cannot even begin to tell you how terrible of an experience I had bringing my pet here, so many things occurred, I would not even know where to begin and I dont plan to. I am going to tell you this: I paid for ER exam only without appropriate follow up MRI imaging that was recommended by two doctors including the ER MD. Due to this I was proactive and had my vet set up an MRI for her on an outpatient basis instead. This facilitation was already all set up when their care coordinator Sara put the kabosh to it without my consent after contacting the vet. I had to fight and strongly advocate for my pet the past two days and it has been absolutely exhausting. The hoops that they were making us jump through were absolutely rediculous. The female doctor was rude and patronizing. In addition they also have an absolute gem of a care coordinator mentioned earlier named Sara. Sara is a sour apple, disrespectful, nasty, argumentative/instigative and displayed scolding-like behavior towards me and was unlike anything I have ever experienced within a healthcare service industry and I am a healthcare administrative professional!!!! If I were to ever speak to any of my patients familys the way she spoke to me I would have been terminated. I did speak with her supervisor today and had an amicable conversation, so hopefully her attitude will be addressed as her customer service skills were absolutely disgusting. In ending, if anyone is even thinking about coming here...think again... go somewhere else....unless you want to pay a lot of money without proper resolution/follow up for your pet, to be presented with a ton of hoops and to be treated like absolute crap on top of it. I intend to take my complaints to a higher level; no one should be treated this way. Beware.......

---

CH

Christina Mesich

I had to drop my kittens body off here Saturday afternoon for rabies testing because he bit a nurse while in respitory distress while she was stabilizing him. Unfortunately we had to put him down. Upon dropping him off here I was informed by the women at the front desk that they did not think I could get his body back because for the rabies test "they cut his head off to get brain matter for the rabies testing"...I had just put my kitten down 3 hrs earlier and hearing this was traumatic. It couldve been said in a nicer way. Their lack of customer service/compassion is horrible. Then to make things worse the very next morning I get a call from mission animal hospital (the vet that euthanized him) saying they called the u of m and they said they never received his body. Now Im freaking out because if his body isnt there then where is it? I just dropped him off yesterday. I call mission animal hospital back and they inform me that the u of m called back and said they did infact have my kittens body they just looked in the wrong log book. This has been a horrible experience and I hope no one else has to go threw this after loosing a pet.

---

TO

Todd Beam

Called seeking guidance and information and they were quite rude. They said they wouldnt help me unless I paid first for an appointment. I explained I was outside the area and only had one question so I wouldnt be making trip for nothing with a critical pet. Shes like Im sorry I cant speak with you further and hung up on me. YEAH ITS ABOUT CARE ALRIGHT and by the way that pet passed away in my arms waiting for help. You had a paying customer who was willing to go the distance for answers and solutions and you wasted his time and insulted him. This wasnt for me it was for my pet and timing is everything when dealing with death and disease. Were taught from day one to seek veterinary help when a pet is sick yet everywhere I turned i ran into walls which appear to have been established by greed or stupidity. As a doctor you have a moral obligation to help all patients NOT just past clients or those who have kissed your rear. Im not a mind reader whatever happened to medical code of ethics?! Im happy so many others are satisfied with this place but if you dont mutually respect ALL customers in the industry what is the point?!

---

MA

Mariel Grossinger

This is the only place to bring a pet! Especially if its an emergency! Emergency care is EXPENSIVE...do not kid yourself, but the U is no more expensive than any of the other emergency "vets" around the Twin Cities. The difference is at the U you will get trained knowledgeable veterinarians who have access to everything they need to quickly and correctly diagnosis/treat your pet. No need to be referred around to try to get an ultrasound or a veterinarian who can actually correctly read an Xray. I wasted nearly $700 and my cat suffered unnecessarily for 4 days when other "veterinarians" elsewhere incorrectly diagnosed him. If I had brought him to the U the very first night, both my cat and I would have been better off. And the care was absolutely FANTASTIC! The veterinarian who saw my cat was AMAZING! So patient and understanding. She was upfront about the care and the outcomes of any treatment/procedure. And Im saying all this despite having had to euthanize my pet that day. If I get another pet I will bring him exclusively to the U for both routine and any emergency care.

---

JO

Jordan berg

Thank you so much for the help you all did for me and my Dexter. The staff worked so well together and was very welcoming. I have gone to a vet in Apple Valley for over 10 years now always liked the place, but your establishment has been the best experience I have had in years. I know now where I will be bringing all my dogs and where I will be telling my friends to go to. I had no worries or concerns for Dexter while he was getting some surgery. I knew he was in not only great hands, but some of the best hands that were caring and loving as well. (Plus I know he loved all the attention he was getting) On a scale of 1-5...I would rate my experience as an 6. Thanks for all the smiles PS...thank you so much for helping me with the financial side of things as well. I had just recently lost one of my jobs and am still going to school for law enforcement. Its people like all you guys (especially Maria) that I am grateful for. You are a blessing. I hope you all have a wonderful day. I will be seeing you guys soon. Jordan

---

AG

Agility Shiba

The U used to be the BEST place, bar none, to bring your pet in a crisis. However, they no longer keep a lab technician on staff overnight. They still advertise themselves as having basic bloodwork as part of their emergency services but it is NOT available after 9. They can "call a student in" and get kidney values, but cannot do liver or cbc, which can be critical information in diagnosing an emergency situation. I have tried contacting them to discuss why they still list these services on their website when they dont have it available, but they just tell me the client service manager will call and they dont. If you have a true emergency, go to one of the Affiliated clinics or Blue Pearl. They can do the tests necessary to diagnose issues. My friend could have lost her dog because I recommended this place and they couldnt diagnose a raging infection, easily identified by a cbc the next day at her normal vet, but now 18 hours behind on antibiotics put the dog in a riskier position than it should have ever been.

---

---