Visionworks

Reviews 5

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M L

November 5, 2016 I ordered two pair of glasses at Visionworks, 2060 Market Drive, Stillwater, MN 55082. I requested that the lens material used be the same as the glasses that I had ordered from Visionworks on October 14, 2013 and on May 7, 2015. Jennifer, a Visionworks associate, placed the order for me. November 16, 2016 I picked up my order and started to wear my new glasses. I traveled to Denver, CO and every time I was in a vehicle, I experienced difficulty using the glasses. November 30, 2016 I called Kevin J. Evans, the General Manager, at the Visionworks store in Stillwater. I explained to Kevin J. Evans that I was not able to use the glasses for driving because of how they were refracting light and that they caused dizziness. He checked the recent order and my last two orders. My November 5, 2016 order was incorrectly filled with polycarbonate lens material instead of CR-39 plastic lens material like my last two orders. Kevin J. Evans stated that he would personally handle the remake of my glasses and that I would be reimbursed for the difference in price between the plastic lenses and the polycarbonate lenses. [I now question if the Jennifer, the Visionworks associate, intentionally placed my order with the more expensive polycarbonate lens material.] December 12, 2016 I called Kevin J. Evans and he stated that the “glasses are not in yet” and that he would call me when they arrive at the store. December 29, 2016 I waited on hold for 15 minutes to talk to Kevin J. Evans. He stated that he had been on funeral leave for two weeks. He stated that the lenses for the glasses “broke in the factory”. He stated that he was personally handling this matter and that the glasses should be at the store in one week. He stated that I would receive a full refund of $285.56 because of everything I had been through. January 13, 2017 I called Visionworks in Stillwater, MN. I was told that Kevin J. Evans was in the Roseville, MN office for the next two weeks. Furthermore, there was NO RECORD for the remake of my glasses on file at Visionworks in Stillwater, MN. I went to the Stillwater, MN store and met with Alexa Harmon, Retail Supervisor. She stated that Kevin J. Evans never processed my glasses remake order on November 30, 2016. I noted that Kevin J. Evans had lied to me on November 30, 2016, December 12, 2016 and December 29, 2016 when he told me that he personally had handled this matter for me and that my glasses would be remade promptly. Alexa Harmon processed my reorder and assured me that my glasses would arrive by January 23, 2017. I requested a full refund of the payment I made 69 days earlier on November 5, 2016. January 16, 2017 I called Eric Beller, Territory Director for Visionworks and detailed the poor customer service that I received and the lies that I had been told by Kevin J. Evans about the promised remaking my glasses. He told me that he was going to check into this matter and call me back. Eric Beller called me back four hours later. He stated that what had happened to me was a “comedy of errors”. I questioned why Kevin J. Evans, the General Manager of the Stillwater, MN, had lied me to on three separate occasions. Eric Beller stated that he did not know why and that he would be handling this matter internally. He apologized and stated that I received a full refund on January 13, 2017 and that I would be receiving ‘free glasses’. Eric Beller was unwilling to provide me with a written apology or a written explanation of why I had received such poor customer service. I stated that the February 2017 issue of Consumer Reports magazine evaluated eyewear retailers. Visionworks was ranked 33 out of 39 companies. My experience with incompetence, deception, questionable business practices and poor customer service at Visionworks, Stillwater, MN certainly validates that low ranking. I now wish the review had been published before I had the misfortune of going to Visionworks on November 5, 2016.

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Melissa Lofgren

Do not get your glasses from here ! Waited a huge time period to get my glasses, just delays after delays and they were the worst quality. Customer service gave me the run around, and they would not do anything to warranty very shortly after using them. Ive never had such a hard time anywhere else Ive gone....Save yourself the hassle. Money wasted.

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Daniel Braun

Did an excellent job prescribing my new glasses to me. Sorry to see that there are so many bad reviews for this place. My experience was nothing but professional and friendly. Cant fault people on having a bad day.

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K K

A rabbid raccoon would provide better customer service. They always ignore my questions and could care less about my business. They love to say "mhmm" a lot to answer all questions

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luke pool

Received very good help from the staff, my glasses arrived sooner than expected and the adjustment was perfect.

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