White Bear Animal Hospital

Reviews 3

KA

Katie Hindahl

It was December 23, 2016 when I had to make the phone call; our Senior Goldendoodle Sadie we adopted three and a half years ago was throwing up yellow/white foam and didnt want to eat anymore. In just a couple days Sadie had gotten so sick and in her eyes she looked like she was in so much pain. New to the area with no vet to call home Bailey answered the phone at White Bear Animal Hospital. Bailey was kind, empathetic and accommodating; she allowed me to take my time while I was emotionally answering the few questions about Sadie in preparation for the visit that afternoon. When we got there we were immediately taken into the private room. Bonnie our vet tech kept up with us as we fired a lot of information to her all at once; explaining what had happened in just a short amount of time. Bonnie relayed the information to our vet and almost immediately our vet came in to give Sadie her physical exam. With optimistic hope Sadie passed her physical exam with flying colors. The vet decided to run blood work and x-rays to determine the source of Sadies pain. Bonnie offered us a cup of coffee while we waited for Sadie to get back into our private room. After that cup of coffee the x-rays were ready; the vet was optimistic about an action plan and she started talking about our options. The blood work was done and the vet pulled up the numbers. Sadies kidneys were failing coupled with the fact her bad cells were attacking her good cells the prognosis was terminal. As we asked the hard questions about life expectancy and quality of life the vet was direct and straight forward with us. She gave us every option and did not pressure us in any way. Due to Sadies quality of life we starting talking about what needed to happen in her best interest.They gave us have as much time as we needed and provided us a buzzer to indicate when we were ready to make a decision. After we talked it over we decided to say our goodbyes. Bailey came in and talked us through the process while taking on our emotional pain and loving on Sadie. We decided to allow them to take Sadie in the back while we waited in our private room until process was completed. Once competed, Bailey came back in our private room with empathy explained how it went and gifted us a clay paw print in memory of Sadie. Bailey led us out the back door so other customers didnt have to witness to our pain. As difficult as this process was everyone that we worked with at White Bear Animal Hospital was phenomenal. The amount of love they have for the animals, the respect they have for the customer and the options we were offered made this incredibly difficult experience the best it could be. As I write this review on Christmas morning grieving the loss of our loving, sweet and amazing Doodle Sadie I thank everyone at White Bear Animal Hospital for their service and dedication. We have faith that in a mater of time the next dog that needs a loving home with find its way to our house and we will have a vet to call home at White Bear Animal Hospital. Thank you all for your love, support and your empathy during this painful time, Katie & Craig.

JA

Jake Kelley

I was trying to find a new vet for my sweet pup to get some dental work. when I called ahead and talked to bailey she explained that she was aware their prices were a bit high, however you get what you pay for, and if you get dental cleaning, the doctors inspection would be taken off the final bill. so I agree reluctantly. bring him in and they seem nice enough. I explaine how my pup has asthma along with some other breathing issues. so the use of any fragrances is strictly prohibited. they said it would not be an issue. they also reassured me the doc visit and bloodwoork would be taken off the bill. when I finally pick him up my poor guy is wheezing and coughing. his eyes are red from the trauma. I reach down to hug him and he smells like a bouquet of flowers. Im trying to pay at the front desk and Im told that she has absolutely no idea what Bailey could have ever been talking about and that since she wasnt there, I would have to pay the full price. I just wanted to get my dog home to help him so I payed it. she said I would have to call back when Bailey is working and she would issue me a reimbursement. well we all know where that went. down the effing tubes. I talked to Bailey a few days later and explain how upset I am with a few things. obviously the state that my dog was in and that I was charged too much. heres where she completely goes back on her own word. she said shed never said anything like that and that maybe I misunderstood her. she also when on to say they dont use any chemicals. of course I laughed at her for saying something so ridiculous. she said whatever Im smelling on the dog, it wasnt from them. sure. that didnt stop him from throwing up and coughing all night long while the wife and I did everything we could for him. on top of that, they cant do reimbursements. so I speak to the owner a few days later and he tells me its just miscommunication and they didnt do anything bad to my dog and he stands behind his line of work. good to know you stand behind such a bait and switch operation. needless to say we will NOT BE COMING BACK.

TH

Theresa T.

Ive been meaning to write a review for White Bear Animal Hospital but kept forgetting to! So this is long overdue. When my fiancé and I found our gray long-haired kitten, Smokey, we took him to see another vet because it was just such short notice and they were the first place that was available. My fiancés family had always taken their cats to WBAH (for over 20+ years!) so we knew that WBAH was who we were going to trust. Well, one kitty turned into "kitty needing a friend", so here came Gus, our tuxedo. Smokey had an unusual murmur in his heartbeat, so Dr. Stark always advised us differently for Smokey as she would for his brother Gus; putting us first. We LOVE Dr. Stark as she always demonstrates compassion and love towards our kittens. We have trusted WBAH and Dr. Stark with all check ups, vaccines, neutering, and declawing of our cats and they have showed no negative effects after. As soon as we decided to add more to our zoo, we knew right away, to bring 8 week old Milo, our brand new American Eskimo to see her as soon as we brought him home. A few months later, Milo started showing some very scary seizure symptoms, and I immediately called WBAH for advice. If Dr. Stark was busy with other clients, she always called me back right away. Even though we had to take our puppy in to the ER and then see specialists at the UofM, Dr. Stark always gave us her professional opinions and checked in with us about Milos wellbeing. We cannot say enough wonderful things about Dr. Stark and WBAH and have suggested to many of our friends to bring their fur babies there because we know that Dr. Stark and her people will treat them like their own!