Academic Dermatology of Nevada

Reviews 4

MA

Marie Mahealani

The Dr. was apparently very nice to my husband and helpful with his concerns. However, when booking my husbands appointment I had horrible customer service from the front desk...specifically Vanessa. When I first called to make the appointment I asked if I should schedule it for after our vacation because we were planning to go to the beach and if he had the procedure done that same day, he didnt want to worry about it getting wet. Vanessa put me on hold and then when she came back she informed me that my husband would not be able to get that area wet after the procedure if done the same day, BUT that it didnt matter because he could do the consultation before and then come back and do the procedure after our vacation...AND that it would be billed under the same day for an office visit. I confirmed this once again because I told her I didnt want to be billed for two visits when we could just reschedule the appointment. She reassured me and said it would be billed under the same visit. HOWEVER, when my husband went to his appointment they gave him so much attitude and told him that they cant do that and that he would be charged twice. He told them I called previously to confirm this and they gave him attitude when he didnt know what the receptionists name was who I spoke to. When I called back and got the same girl...VANESSA...she had remembered our conversation and told me it was a miscommunication. I informed her there was no miscommunication on my part and due to her error we would have to pay for another visit and that I wanted her to fix it. She yelled and said she couldnt do anything and that if I wanted to fix my husbands problem that I would have to pay and that there was no way around it. She was very rude, not helpful, a liar, she kept talking around herself and stumbling all over her words when I caught her in a lie. I told her that I COULD do something. Not go back... I called a week later and cancelled my husbands appointment. He didnt want to go anywhere that treats their clients with such disrespect and that has a front office with such little regard for customer service and cant do their jobs correctly. Too bad they cant hire anyone tat can take an appointment be pleasant on the phone. IF I could do a half star I would...

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JE

Jen Grant

Dr. Samlaska "cured" me of psoriasis. Its story-time with Jen! In mid-May 2015, I was 75% covered in psoriasis - my scalp, arms, legs, back, stomach - even a few patches on my face. I had investigated a biologic, but lets be honest, the TV commercials for these drugs are scary - the potential side effects kept me from giving them a try. I went to Dr. Sam because I was at my wits-end dealing with lotions and potions for my psoriasis, and the spots covering my back made me feel like a leper and embarrassed to swim in public. Dr. Sam told me he had been having great success with Stelara and that one of his patients had been psoriasis-free since starting this biologic. Then he said something that got me to give it a try; he said, "Jen, have you ever read the side of a bottle of aspirin? Those side effects are just as scary. And if it doesnt work or you dont like it, then we just stop the treatment." Oh, right! Its not a lifelong commitment! I finally caved and started treatment, which consists of a practically painless shot ONLY once every 3 months. I kid you not, within the first week my spots starts sloughing off. Within 6 weeks my psoriasis was gone. My only side effect was that I noticed I was a little tired for the first 2 weeks after the shot, but heck, that could be because I work 60-ish hours a week and have an 8 year old. And you know what else? I had psoratic-arthritis and didnt know it until I didnt have it anymore. Thats right, the pain I had been feeling in my hips and knees was not because I was getting closer to age 40, it was because I had psoriasis in my joints. Im now 100% psoriasis pain-free and scale-free for the past year and couldnt be happier! The nurse, Lena, is super nice and a big help with the prescription process. Thank you, Dr. Samlaska, for being the best dermatologist in Las Vegas! Also, Judy in this office is great for Botox, and Brenda is great for facials and microdermabrasion. Academic Dermatology is a 1-stop shop for all dermatology needs - medical and cosmetic!

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KA

Kara McKee

I have had the worst experience with this office. When I initially went over 6 months ago I had a few warts on my foot that needed treating. I had also recently recovered from surgery on one wart that I had on my foot. I had a scar that had formed on that area. The assistant was very nice when I told her this, but when the main doctor came it, it was a whole different story. He never even introduced himself. He just walked straight towards me with the liquid nitrogen and was going to freeze the scar (that was still pretty sensitive on my foot). When I objected, he told me that I was wrong and it was a wart. He never even examined it! Needless to say, over 6 months later it is still not a wart. I also asked them if I had fungus on my big toenail. They told me that I had bruising because my shoes were too small. I thought that was pretty strange, but I went out and bought new shoes to give it a try. They were wrong again. It was a fungus and I wasted a bunch of money on new shoes. So, 2 months ago I get a bill from them. I call to see what it is for and never get a return phone call. I called again and the message stated that the person that deals with billing is really overwhelmed and that she will call me back eventually. It is pretty rare that I write a bad review because I know that one bad review can really hurt a business. But, this is getting ridiculous. I am actually writing this review in hopes that someone over there does something about this.

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MA

maritza arellano

Is good that a lot of people have an excellent experience,but this was not my case, i had an appointment on october 17 2012, unfortunately i have a bad experience from the moment i arrive to the clinic,it was my first time in there so i ask the lady on the front desk (Karen) that what papers i have to fill, and she just do not respond to me and give priority to the person behind me, she just completely ignore me,after 15-20 minutes waiting to they call me in, she turn on this disrespectful position asking me why i dont filled the paper work, i was so angry because i ask even if she say other way, well i get in side and unfortunately i dont see Doctor Curt ,(i know he have a good reputation),if not his assistant and she just barely check on my problem and every time i say( this is happening to me) she respond ( i have that too) (so you have nothing) i went there because i have a problem, i dont felt that she help me with my problem at all,that is a real shame, my husband is Military and works in the Air force ,is a shame that Nellis Base is way far from my house,i know we take care of each other there.

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