Dignity Health-St. Rose Dominican, Rose de Lima Campus

Reviews 5

ST

Stavros stavros

A bunch of thieves and lazy doctors and nurses. The place should be should shut down and they should be ashamed of themselves. First time I went there, they tried to hand a $20,000 bill to my insurance company for two hours worth of work. This time this morning I was dieing in severe abdominal pain and had to check in at 6 am. So I goto the ER and they make me wait in the waiting room which completely empty. You can see all the nurses and doctors where checking in with Starbucks in hand lallygaging and talking about there weekend. Felt like they were all at a country club and I interrupted there fun time. So it was my surprise as I am waiting dieing in pain, that they made me wait in lounge area intill they can get me in to the ER. In the meantime, you can see and hear everyone having a non urgent morning and zero urgency to help me and being completely unprofessional. So I go over to the checkin and ask what is taking so long. This is Response I get from the lazy guy in his chair who checked me in, "there is two people ahead of you, you have to wait your turn. The ER is full" Now it doesnt take a genius to see the whole place Is Empty. But normally when you have a patient bent over in pain, dieing in front of you, there are some basic things you do help him, not send him to waiting are so you can finish your morning coffee clutch with fellow nurses. There is nobody in the whole place except nurses taking about there weekend. So Are you f•in serious? I called my insurance company and went to the new henderson hospital who got me in right away and found out that I had a infected gall bladder that needs to be removed. In the meantime nobody even knew I left or did they care to find out what happened. ZERO ACCOUNTABILITY. You should be ashamed of yourselves.

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BR

Brandy Schlick

I had a very poor experience with this hospital. I came in with my mother who was under very severe pain in her abdomen. After an hour of standing in the waiting room and watching my mother suffer from all of her pain, I took action and demanded her to go in the back to recieve care. The front office staff did not inform me that this hospital was out of our network, and I have never gone through this process of taking care of my mother before. Later on after she recieved care, we found out she had gallstones. I am a student at UNLV for Kinesiology, so I am very aware that gallstones cannot be passed, therefore her gallbaldder must be taken out. The doctor (during my mom being under anesthesia) told us that she could have passed a gallstone, and that she should consider going home and seeing how she feels in the morning. I Questioned the doctor, because of my understanding of why you CANNOT pass a gallstone, and he instead gave me a very generic version of how someone can pass a gallstone. We left the hospital at 9pm and came right back at 3am. Our bill doubled the second time around because of this doctors error of sending us home. And also, the front office staff did not help me with the process of my mother by directing me to a different hospital that would have saved us a lot of $ in the long run. This hospital cant even be called satisfactory, and does not meet adequate services under all the torment I have gone through with my mother. I am only 24 years old, and I feel taken advantage of for my lack of knowledge in these circumstances.

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WY

wynntia

My experience with this hospital was absolutely REDICULOUS!!!!!! I went to this hospital on April 5, 2015 believeing I was suffering a miscarrriage. I was taken back to the examining room quickly after arriving which was nice but after being checked I sat in the waiting room for 2 hours waiting on an ultrasound to verify my worst fears. When I finally got the ultrasound done it took the Tech an hour to get all of the images they needed. That means over an hour of uncomfortable silence and not so gentle probing. No one would tell me anything. I had no idea if my baby was ok or not. I was taken back to the waiting room to sit for another 2.5 hours just to be handed a packet by some guy that wasnt a doctor and I had never encountered during my visit and shoved out of the door with a "You are at rish for misscarriage" warning. There was no compassion or care at all. No one took my situation serious. Everyone was worried about the gossip of other patients. There is no reason I should know why other patients were in the hospital from the staff. It was such a horrible experience and later i was billed $5900 for blood work and an ultrasound which is CRAZY! I had the same thing done 3 days later at another hospital and was charged $1900. DO NOT GO TO THIS HOSPITAL!!!!!!!!!!!

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PE

Petros Johnson

The staff for the most part was pleasant, my big issue is having my wife deal with a doctor who barely spoke or understood english. I wish I was kidding, then whe we brought this severe language barrier to various staff members attention they gave us the "we re so sorry" but did nothing. Dr.Muneer was very intrusive unnecessarily "so you have brother or sister?" (What does that matter ?) with his questioning on top of assuming my wife was a smoker and an alcoholic...she is neither. He ignored her anxiety attacks and gave her one thru his "exam" then made it seem like it was an inconvenience to him that we couldnt understand him thru his thick accent. Come to find out he became her admitting doctor, even after we voiced our concern of his understanding of the situation. Needless to say the rest of her stay was miserable and tortuous, due to the hospital ignoring their patients concerns. The best part...the main nurse attending overheard the exam and even commented on the possible misdiagnoses due to the language barrier. We will be reporting him to the medical board. Completely unacceptable of the hospital and staff, but they were pleasant....if that helps.

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BE

Becky Salkoff

If I could give the overall experience 0 stars I would. The overall visit was just ok and the staff mostly pleasant. The problem came when it got to the billing. I actually have insurance but they dont collect the copay at the hospital. I received a call from an extremely rude lady in their billing department about 2-3 weeks ago telling me I owed them money and asking me for personal info and payment over the phone. I explained to her that I do not give personal info over the phone and if she would send me a bill, I would be happy to pay. She said they had sent me three bills already. I told her we had moved in December and asked what address they were sending it too. She said my new one. Today my old neighbor called and said they had some mail. What do you know it is the bills. As soon as I got home, I called to pay and they have sent me to collections. 3 weeks after the call. The billing employees are rude, there was no manager there to speak with and they are overall incompetent. I will never go to this hospital again simply for this reason. If I didnt have high blood pressure before, I certainly do now. Thank God I moved away from it.

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