Related: | merit dental macedonia |
Related: | dermatologist waterford lakes |
Category: | Hospital |
Address: | 1155 Mill St, Reno, NV 89502, USA |
Phone: | +1 775-982-4100 |
Site: | renown.org |
Rating: | 2.9 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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Shawna Santoyo Grant
My mother had surgery on Tuesday April 4, 2017 it was a in and out surgery. It did happen that way. She went into surgery at 12:30 pm and they said that the surgery was from 1 to 2 pm. I waited until 2:45 pm and called by the the nurse for the recovery room to see if they know anything on my mom. The nurse asked me if I was in the waiting room and I said yes, she tells me that she will be out in a couple minutes it was 45 minutes later when someone came to get me. The doctor said that he wanted to send her home with oxygen so the nurse said that they where trying to get the oxygen ordered with the doctor. This was around 4:00 pm. The nurse that was taking care of my mom would not let her get put of bed and go pee. They came back and said the doctor wanted to keep her over night cuz of her blood pressure. But another nurse said it was cuz of her oxygen and they couldnt order the oxygen cuz it was to late. So they dont know what is really going on. So they took my mom to the Tahoe Towers to stay the night and it shouldnt take to long tomorrow to get the oxygen so I could take her home. That night was ruff for my mom cuz she said the nurse would take forever to take her to the bathroom. The next morning the doctor stoped in to talk to us around 8:30 am. So we where like sweet we where thinking we would get out of there soon cuz we have a 3 hour drive home. Ya right. They didnt get there stuff together. We would ask the nurse what is going on and they wouldnt tell us anything. And they know what was going with the oxygen. We didnt get out of there until 10:00 pm on Wednesday night than had to drive 3 hours. I would not recommend this hospital to anyone. And when it was time for her to leave the night nurse made her walk out.
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Diana Keefe Adams
Five Star review. We had two weeks worth of experiencing the outstanding nursing care at Renown. Over the course of the two weeks, our 81 year old mom was in five different rooms (on 4 different floors) and received outstanding nursing care every step of the way. What impressed me most was how the nurses spoke to mom, even though they knew she was semi-consciousness and didnt really hear them. The spoke nothing but gentle kindness and touched her with caring hands. Every time they came into the room, they addressed her by name and introduced them selves, and told her why they were there. This behavior and treatment continued as mom improved. As family members, we too were addressed in the same professional and caring manner. All questions we had (and we had MANY) were always addressed. The first night we were in ICU the nurse brought us sheets, pillows, and blankets, and even pulled out the day bed for us. We didnt always catch the Dr when they made their rounds, but the nursing staff were always available to fill us in and relay what the Dr had said. The first night mom went to ICU, the Dr came out and spoke directly to me, explaining what had happened and what their course of action was. He thanked ME for being there, and I felt that same gratitude and appreciation from all the staff. I have taken mom to the ER on several occasions as well, and I will concede that the care in the ER is entirely different than on the floors. It isnt bad care, by any means, just far more rushed. But then, it is the EMERGENCY room.
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Barbara Suiter
I have had two experiences lately with Renown. The first was for out patient cardiac ablation. It started with the RN on duty prepping me for the procedure and tried 4 times to insert the IV. I would think after a third attempt this nurse would have asked for help. I might also mention that she made the procedure quite painful! Now I get blood drawn quite frequently so I know how it should feel. I finally had to ask the nurse to PLEASE get someone to help her, which she did and this person got it into the vein first attempt! Then during the actual procedure, the tube apparently pulled out of my vein which resulted in me feeling what they were doing in my heart. I had told them that my arm hurt but they wouldnt listen. After my visit to Renown, I was sent a questionnaire from that department asking me about the service they provided. I answered very honestly and never heard back from them! I am assuming the questionnaire I replied to ended up in the garbage! Here is my take: the hospital is understaffed, thereby some of the nursing staff there work 12 hour shifts. The anesthesiologist walked into the sterile cardiac ablation room with his jacket on- so no way was he observing sterile conditions. I recommend that you become a strong medical advocate for yourself and if unable to do this, make sure a person that cares about you can. If you are having serious health issues,surgery,make sure your loved one stays overnight if you are unaware of what is going on! That could save your life!
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Sara Jordan
Almost killed me!!! I went into the ER with a chronic flair of an autoimmune disease, I’m on immune suppressants, I had a temp of 102, and an elevated heart rate. There are some details that I will spare you because they are a little tmi and ¬personal. I was incredibly sick, the kind of sick you die from. Dr. Shields gave me IV fluids (which was good) morphine (bad) and after telling me how healthy I was wrote me a prescription for oxy (bad). He told me I could come back if I still wasn’t feeling good, but who in the right mind would go back to a hospital that couldn’t figure it out the first time. I ended up fleeing Reno and going to UCLA where I knew I could get help. My temp was ping ponging between 102-103. When I got to UCLA told them what was going on I was admitted immediately, and spent 8 days there trying to get healthy, with a blood infection. So I called Renown Service Excellence Person Jessica Mirini 4 days ago, and multiple times. You’d think after killing someone they’d at the very least call you back. It really sends the message we don’t care. The nurse at renown said, “ER doctors are trained to treat and not to diagnose.” Clearly not this hospital but most are places where sick people go to get better. Jessica you should be fired along with everyone else that doesn’t care. BTW UCLA apologized several times for your mistakes. It’s embarrassing.
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Yazmin Luna
I dont even know where to begin with this hospital, as this was not the first time I had a horrible experience. During my stay with a family member who needed immediate help I was truly disappointed in not only the staff in the emergency area but overall how the corporate hospitals really work. The first time we experienced an injury in the family and were only treated with a minor ultrasound and sent home with a prescription. Seeing how the patient was in no condition to walk nonetheless stand without bleeding everywhere, we were simply sent home with follow up with your specialist doctor and you will be fine. Well between the specialist and multiple visits to the emergency room, urgent care, and even a careflight our family was treated like a poor, drug seeking family. In desperation for help we tried to not only contact nurses and the doctors to really get down to the root of the problem and all that we received was another prescription to help with mild pain and a boot to the curve with a bill of over 10,000. Thank you a lot renown for charging 1300 for a bed that was only used for an hour and simply thank you for being a lousy and inconsiderate hospital where you truly only care about money and not patient treatment. I hope I will never have to set foot in this hospital as I am in awe with this whole hospital process.