Saint Agnes Medical Center

Reviews 4

J

J Card

I have used St. Agnes Medical Center twice in the last few years, for two very different reasons but with the same great result. Several years ago, our two-year old son, who was supposed to be sleeping, came out of his room and told us he swallowed a dime. My wife and I were of course frightened and a trip to St. Agnes ER was in order. I was so worried for our son, but the entire staff, from receptionist to nurses to doctors were all marvelous, caring and quickly put our mind at ease. A few x-rays and an examination later and we were all set to go home, No issues with our son. The ER was clean, quick and efficient, not what you may have heard or read on other reviews. One of the other benefits: the doctors and rest of the staff didnt judge us or make us feel bad for what was a horrible accident and mistake--they treated us with dignity and respect. A few years later, my wife gave birth to our third child at St. Agnes Medical Center. My wife has said many times that her experience at St. Agnes was the best of the three births: clean room, friendly and attentive nurses who not only took care of my wife but also made sure I was OK too, Once my wife went in for her c-section, the OR staff was also incredibly nice, professional and genuinely cared about my wife, our baby and me as the nervous dad. Once she was born, we heard the famous Brahmss Lullaby played throughout the hospital. The nurses and doctors took excellent care of our new baby and mom while she was in recovery. One of the best parts: when a volunteer from the hospital brought us all Holy Communion and prayed with us. It was so nice to have our daughter in a Catholic hospital where our faith and this momentous occasion could be celebrated simultaneously. The great care didnt stop once she was born. Follow-ups were numerous and thorough throughout our stay. Follow-ups with a lactation specialist also were great and helped get us through some difficulty when our daughter didnt want to nurse. Overall, we couldnt have asked for a better experience. Each time we pass by St. Agnes, our daughter yells, thats my hospital and we are blessed and grateful it is! Thank God for St. Agnes.

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SO

soggy rocks

No words can express the Worst experience ever. My brother and I waited 9 hours... count em...9HOURS TOTAL only for a dislocated pinkie toe. We went in around 12 midnight and left at 9 am. They were unbearably short staffed, and the only nurses available were either on there phones or on a computer. It felt like a business more than a hospital. Its like they took ten years in between the times they actually attended us. we were ignored. And we would have stayed longer if i didnt have to finally speak up and say we are leaving... which took another hour and a half to check us out. I get that there were other ppl in more need than us, but not enough for us to be waiting that long. Not to mention how unorganized everyone was. Maybe if they didnt space out the job they were suppose to be doing our visit would have been sized down to a few less hours and yall wouldnt be asking 15 million times whats my relationship to the pacient and how old am i. The job seriously would of been done at least half of what we waited for. And that is coming from a skate junkie with his fair share of injuries. Where the heck is my PHD??? I have never felt so neglected in a hospital ever in my life. We felt like to dogs locked and forgotten in a cage. While all the nurse would huddle to a computer laughing and having a jolly good time we were just left out in the cold. By the way all the nurses huddled in a computer like 6 times. What the heck was so funny for them not to attend us??? I never expect a place to treat us like kings but i definitely did not asked to be treated like sh** either. And thats how we felt. We felt like sh**. We came in for a dislocated pinkie toe and came out with insomnia, neglected and cold... really cold. Like violently shivering cold. This place will serve me as an example. Not to mention a soon to be repressed memory of the worse moment of my life. Im just hoping one day they dont come across some yahoo that one day will sue this place to the ground. And to that guy i will root for. May god have mercy on the pacience soul there. Because we didnt.

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ME

Meredith McDonald

I am finishing a 3 day inpatient stay. I have not had experience here for 16 years, and I am really impressed with the changes. The only bad thing was how uncomfortable the ER chairs were for sick people. Some benefactor should donate money for comfortable seating! I knew the ER wait would be awhile because it was quite full, but all the staff were kind and caring, from the registration staff to the doctor. All introduced selves, were attentive, thorough, explained everything... Same thing with inpatient staff. If I was asleep, they quietly entered my room and did what was necessary. EVERY TIME I PRESSED MY CALL BUTTON SOMEONE ANSWERED IMMEDIATELY. I have never seen this at any hospital, and I work in one. They brought prn meds immediately. An RN found another who had a phone charger I could borrow! (Thats how sick I was; I always have a charger in my purse.) They brought everything from socks to warm blanket to an extra pillowcase for me. Chaplain was VERY helpful and supportive. Sometimes you think you dont need it, but I found it very very helpful. The facility was very clean, and the room temp was perfect. I could walk barefoot to the bathroom and floor felt warm and clean. I usually find hosp rooms cold, and the beds cold but make you sweat because mattresses dont "breathe" well. This mattress inflates gently in different time, space patterns to keep you from getting pressure sores. I thought the inflation would bother me, but I was in bed a long time, and it was a great feature and did not wake me up or bother me. It was comfortable, and did not make me feel cold and clammy. The food was excellent, and the nutrition staff were great. They came by the room to take my orders for the next few meals. I called in a last minute request one time and they filled it. They made everything exactly the way I wanted it. Unbelievable! More accurate that most restaurants! If you are in hospital, please remember staff cant read your mind, and they are often very busy, so ASK for what you need. I highly recommend St Agnes Hospital.

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KA

Karla Metcalf

Horrible ER!!! Do not come to this ER! My adult daughter and five other very sick people were treated like absolute crap and made to sit in one "herding" station after another for 12 hours wait being told "they only have two Drs on staff and they were very busy, that there were no beds" when there were empty beds that these SICK people could see from the "herding" station they were in!!!! The "nurses" closed the curtains so these patients could no longer see the empty beds...... They were so busy nurses and staff were standing around discussing their new cars and vacations they were going on or just came back from and who was dating who and whos workout was the best..... Really??? Good for you but, HELLO, your on shift now!!!!! WORK!!! NO ONE came to even check on these patients for SIX hours and I know for sure that three of these patients were admitted as soon as the morning shift arrived and one of them was my daughter!!!!!! Sick as hell and in a lot of pain!!!! I think they treat people like that because they want you to give up and go somewhere else and I saw quite a few people do just that after labs and xrays were done so the hospital can bill your insurance...... Think about it..... Hey, stupid, Mexico, Canada is a little far to travel for better medical care!!!!! Our medical system is going to hell and THIS is part of the problem!!!! Medical Insurance companies whos profits for the year exceed 2 billion dollars whos patients are DYING because of denied coverage for needed, necessary treatment!!!!! Google "Blue Cross of California profits for 2014". Eye opener. "Obamacare" is post decline and is the least of the problem in our medical system. Do your homework and dont just regurgitate what you hear and read in the media. This Hospital should be shut down and investigated!!!!

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