Deborah Heart and Lung Center

Reviews 4

JE

JENLIN CIMINOTONTI

Horrible Experience !!! Let me start by I was admitted By Lourdes to Deborah this july . I was Brought up to the floor at 5 am and the nurses that took my history were nice then . They saw that I had a previous name and assured me that would be changed !!!!!!!!! My room was dirty disgusting and the shade that blocked the light was broken Tv didnt work either I told them but no one cared . I met with A Dr lee on call cardiologist who had the bedside manner of a gnat , he decided to change my current medication to a medication that interferes with my pulmonary issues he didnt even make eye contact. I met with a Dr. Balatsky who came in and started talking about this procedure and that procedure could hardly hear him refused to talk over the noise in my room my fiance didnt understand a word he was saying I said whoa before we talk about electrophysiology lets get my issue with this pneumonia my Ct scan said I have . He said okay . So on to some more nursing care I am a former nurse . I have never seen nor have I ever practiced nursing care the way they do . They did not give me a medication reconciliation list where you and the nurse go over all your medications to make sure no errors are made . They opened medications on their cart and when i asked they said just take them they are your meds .Unbelievable I will be calling the NJ State Boad of Nursing . They didnt have most of my usual medications and they substituted without asking me if you have your own medications which every hospital can send them down to pharmacy for you to use Please know this everyone be informed . I was seen by infectious disease who ordered a lot of Bloodwork however when i was discharged she never came back to discuss any findings . Im amazed and perplexed . They did do a lot of tests . I had a consult with a pulmonologist Dr . Martin who was not very inviting or engaging seemed like it was an imposition for him to be there . i asked questions he seemed rattled . He said he would schedule an appt outpatient for a multidisciplinary team and discuss a plan of action. The next day I was rushed out of there like I had the plague . Was not seen by infectious disease BTW . My discharge papers were so messed up they said I was scheduled for an outpatient Bronchoschopy instead of a team meeting clearly we knew they were a messed up disorganized organization that they call a hospital. We signed a release for medical records to fax to my primary MD , they were never faxed . So we went for our outpatient meeting which to my surprise they still had me under my old married name we waited for an hour disgrace !! When i got in i was in a room with a nurse . then Dr martin who I was expecting never showed up he sent someone else couldnt understand her . We left this place knowing less than before they were not knowledgeable as I expect from a heart and lung institute that actually has some poor reviews as i did my checking. I called their customer service and the first woman was defensive and snotty . I called back and got Tina turner and explained my medical records were messed up half the chart were in two different names my history of medical issues were wrong . Its was like no one communicated well and she started to raise her voice i recorded her and told her that she said "I dont care" Im astounded that even their customer service representatives are as lousy as their care . Please beware as a nurse and a patient no one deserves to be treated like an animal . This place actually frightens me . I will use RWJ or Hackensack Meridian health who have outstanding care and great customer service satisfaction reviews. That being said I am calling risk management and sending a letter to their Board of trustees. Remember it is your health you life make sure it is in well trained KIND people who treat you with respect #Never Deborah Lastly The joke is when you call the nasty customer service people they could not care less I love these reviews that say Please let us know and file a formal complaint !!!

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DO

Douglas Elkins

THERE WAS A HOLLYWOOD MOVIE ABOUT 13 YEARS AGO STARRING BEN KINGSLEY, AMY IRVING, AND ALEC BALDWIN CONCERNING THE SHORT LIFE AND DEATH OF A YOUNG BOY BECAUSE OF THE LACK OF ATTENTION OF THIS LIFE BY THE HOSPITAL STAFF...THERE IS A DIRECT PARALLEL BETWEEN THIS MOVIE AND WHAT BEFELL MY MOTHER AND HER DEATH ON THE OPERATING TABLE AT DEBORAH HEART AND LUNG CENTER...HOW CERTAIN MEMBERS OF THE STAFF CAN FACE THEIR EARLY MORNING MIRRORS WITH A GUILT FREE CONSCIOUS IS BEYOND MY COMPREHENSION...I HAVE WRITTEN MANY REVIEWS OF THIS TRAGEDY AND WILL CONTINUE TO DO SO FOR AS LONG AS I CAN TYPE...JUST WHAT WERE THESE EMPLOYEES OF DEBORAH NOT THINKING...AT A RECENT CHECK BY ME, SOME OF THESE PEOPLE ARE STILL EMPLOYEED AT DEBORAH...THE NJ DIVISION OF SENIOR HEALTH SERVICES INFORMED ME THAT WHAT TRANSPIRED WAS PROBABLY THE MOST SERIOUS INFORMED CONSENT VIOLATION THAT THE DEPARTMENT HAD EVER INVESTIGATED ON RECORD...I HAVE NOT BEEN GRANTED ANY PEACE OR JUSTICE MAINLY BECAUSE OF NEW JERSEY LAWS CONCERNING THE "VALUE" OF SOMEONE IN RELATION TO THEIR AGE...OTHER STATES SUCH AS PENNSYLVANIA DO NOT FOLLOW NEW JERSEYS GUIDLINES...THESE ARE MATTERS THAT PATIENTS AND FAMILIES ARE NOT TOLD BY THE HOSPITAL STAFF...I AM STILL WAITING FOR A POLYGRAPH TEST FOR ALL THAT I KNOW OF MY MOMS UNTIMELY DEMISE...WHY DOES IT APPEAR THAT YOU HAVE NOT PUBLISHED THIS VERY NEGATIVE NARRATIVE ONTO YOUR WEB SITE DEBORAH "HEART" CENTER? YOU APPEAR TO BE THOROUGHLY VOID OF ANY GUILT...I ANTICIPATE BEING PROPERLY ADDRESSED BY YOUR ADMINISTRATION IN THE NOT TO DISTANT FUTURE CONCERNING WHAT THIS DOCTOR ANDERSON WAS ABLE TO DESTROY WITHOUT ANY VIABLE REPERCUSSIONS...HE TERMINATED MY MOTHERS LIFE AND COST ME PEACE AND HAPPINESS WITH GREAT EXPENSE...JUST WHERE ARE YOU HIDING YOUR CONSCIENCE DEBORAH HEART AND LUNG CENTER???

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Anthony Barros Jr

It does not matter how good the doctors are or how advanced the medical equipment is if the patient receiving/handling staff is incompetent. I was told by the staff that I would be contacted for testing (blood, echocardiogram and stress test) as soon as they had approval from my insurance company and I never was. Instead, almost 3 weeks later I received a phone call asking for feedback on a survey for Deborah. I gave very bad reviews and on that same day my testing schedule and appointment was finally mailed to me (quite a coincidence!). They never told me that a follow-up with my doctor had been scheduled and then called me the day before my testing and left a message to reschedule an appointment that I was completely unaware of. I became confused and assumed that it was my testing that was being rescheduled. I called the morning of my testing and I was advised that I could either reschedule both or find another care provider. My choice was obvious. This hospital is a JOKE.

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JO

Joyce Shultie

I had 33 stents and a triple bypass done in De. The cardiac physicians had given up on me and told me to go to pain management to help me live with the ever worsening HEART pain I was having. Perhaps the pain was from another source other than your heart was what I was told by some physicians here in Dover. I saw a commercial about Deborah Heart and Lung and called to see about getting an appointment. That was the best phone call I ever made. Everyone treated me like I was special, starting with the lady that answered the phone and ending with the cardiac surgeons. These people were very knowledgeable about the heart and helped solve a problem that had been ongoing since 1991, the last 15 years. I am know back to my healthier self with all things considered, and am a very active 60 year old grandma. I would never go to another heart hospital, regardless of their reputation. Deborah Heart and Lung Hospital was then and will continue the hospital of my choice.

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