MedExpress Urgent Care

Reviews 9

AM

amy ortiz

We came to Urgent care because my daughter went hiking in Idaho and I thought my daughter had a broken foot. So she came home and we went straight to Urgent care. It was 10 am and we went in to Med Express in Cherry Hill. When we got there we were seen by Dr. Kathy Wilkes not only were her bed size manners horrible and she was very condescending. There wasnt anybody in the waiting room at the time of arrival and she refused to do a X-ray she didnt even touch the foot and just said "it looks sprain if in 2-3 days it still hurts then come back and I will do a x-ray then." That didnt sit very well with me so I left and just went to my regular Dr. office. Who was very upset at how Dr. Wilkes handled the situation and said they thought I should go back and request the X-ray. Which I did (same day) Dr. Wilkes seemed extremely upset at us and if I thought her bedside manners were horrible the first time they were even worst this time. She made us wait in the room for over an hr. as she talked about us to the other Dr/nurse on duty ( We were able to hear everything). Then when she came to give us the results she opened the door with only her head in the door and said "not broke" and closed the door. I went out and kindly asked for a copy of the records and she replied "front desk". Needless to say if my daughters foot is broken or not this isnt what you come to urgent care for. I am sorry if I was a worried mother and wanted an X-ray. I was very disappointed with everything about this visit and would never recommend anybody to go to this location.

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Roxana Torres

We came to the Urgent Care on 6/11/17 around 4:30 pm because my daughter was having really high fevers When we got to the Med Express in cherry hill we where seen by Dr. Kathy Wilkes.D.O its the most horrible experience ever very negative and not only you can see on her expressions her discomfort with us but also was to obvious that she was racist. Her bed size manners are horrible ,he made us feel like we where stupid for been there and she try to said that I was stupid because I was asking if my daughter was ok. There was not body in the waiting room at the time of the arrival and she didnt do anything to comfort my baby girl with only 14 moths old. She walk out of the room for a while my baby star crying and I wait very patience in the room until I noticed that she was taking to long,so I decided to open my room and there she was in her desk just standing making me wait for nothing while my baby keep crying for a high fever of 101.9 Not to mentioned that she did introduce her self,and that she only used her hand or body language to communicate with me. This people had a tittle but not education once who ever, rude and nasty, she look at me like I was wasting her time for been there. Sorry doctor for been a worry baby mom,sorry for making you do your job.Thank you for not treating my daughter. Oh and yes I do speak English and I also comprehend everything you said.

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Janis Johnson

No patient needs an attitude when s/he is sick. The whole crew was in the "whatever" mood. The wait time was ridiculously long. The doctor was chatting for almost half an hour while they kept me waiting. I actually felt like I was even bullied when I asked when the doctor will show up because my baby was crying in the waiting room for so long. When the doctor decided to quit her chat and arrived, she was not even helpful. She even made a rude remark about other cultures practicing medicine in a poor manner to insult me as if she lives in a country, where people are getting free and high quality health services like Denmark or Norway. How ignorant! She was a family doctor. When you call to get an appointment from them, they act like they are experts on all sorts of illnesses including pediatrics. They just act like they are treating you, but in reality all you do is to get a referral and pay a large sum of bill for absolutely nothing. What a waste of time and money for no service! All I got was an insult, which I didnt need when I was sick! Dont recommend it to anyone!

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Mike Prate

Dr. Michael Duchesneau is awful. He took a half hour to come into the room, only to tell me my 4 year old was having an allergic reaction.......which she couldve told you herself! Her face was bright red and swollen. He was dressed more like a janitor than a doctor, still had the tags on his sneakers, which makes me think twice about how bright he is. Then we waited another 10 minutes for her prescription! Unbelievable. Im probably going to get a second opinion because of how unprofessional this "Doctor" was. Its a shame for the rest of the staff that was actually doing their jobs.

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J Nicole

Took over an hour to be seen even though no one was there when I walked in; other patients were taken back before me. When doctor arrived, couldnt understand him due to him mumbling. Meds prescribed didnt work, called back for additional script & no one returned call. Called back next day, & receptionist did not believe that the doctor did not call me & argued with me about missing phone call/not checking VM. Doctor finally called back & asked me to come in again to be seen, which would have resulted in an additional fee. I declined. Will not be attending this urgent care again.

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Colleen Gallagher

As always a positive experience. I have been to this location 3 times and ever single time I was more than satisfied. The staff is always so pleasant and professional. I find these negative reviews hard to believe. What I like about this located , besides the kind staff, is that the doctors actually listen to you. I have been to a Cooper urgent care and it was a nightmare. This will be my goto urgent Care from here on out. I cant stress enough how amazing the entire staff is. ❤

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Bobby Bosler

So kind and professional. They all made us feel right at home. We had to return with the same child for a new symptom a few days later and they allowed us to come in at no extra charge. They even worked extensively with us to find the best prescription since we were paying out-of-pocket for our medicines. Would rate it as the best immediate care clinic experience we have ever had.

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Allison Rosenfeld

I brought my 14 year old in on saturday morning. waited an hr and a half. They barely swabbed her throat for strep and then when the doctor came in his answer was "I THINK the strep test was negative. Well he was wrong now her strep is worse and this could have been prevented instead of rushing us out the door. I WILL NEVER TRUST THIS KIND OF FACILITY EVER AGAIN. EVER.

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Stacy Patten Hanak

I had gone to med express recently.. Tho office staff and medical assistants were friendly and courteous. The Dr who had seen me was rude and just plain ignorant, no bedside manner and made it seem like i wasted his time..I would have given a much higher rating if Dr wasnt such an ass.

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