Summa Rehab Hospital

Reviews 5

PA

Pamela Carlson

A one star rating, and thats only because the CNO and the techs are great! If it hadnt been for them (and if it were possible) Id give a scathing review and NO stars. The care was not only substandard, but patients are expected to determine the full scope of the care they receive. Not a medical person? (I am) Too bad. You ask for your pain meds (ask early, itll take at least 40 minutes to get them) and your antiemetics (because youve thrown up three times and the nurse makes no suggestion other than ginger ale and crackers which you just threw up). No clock in the room so that you know what time it is for meds, meals, or therapies. Then when a clock is put in your room, it stops working within 3hours and no one has any thoughts about what to do. (The tech got a different clock from an empty room. It was great!) those white boards in every room? You know--the ones where the nurses document who they are, when you have therapy, when you had pain meds and when theyre due again? Hasnt been updated since Saturday morning, when I updated it myself. Staff in a rehab hospital that deny all knowledge about how to put cryocuffs on. Havent moved your bowels and feel terrible? (Yes to the prunes every morning, yes to the stool softener every day)? How about we just wait until 9:45 pm going into day 9 before we offer to do something for you. Oh wait...the nurse did suggest that I bring mom an apple. Hourly rounding? Uh huh, sure. Not that anyone does anything (except the techs) when they do come in. Nurses who didnt bother to ask about pain NOT ONE TIME IN TWO DAYS despite being 72 hours out from a bilateral knee replacement. Didnt even ask. Attitude, snippy, rude, incompetent nursing care and thats being generous. Blamed the patient for the nurses lack of general knowledge, professionalism, and compassion. The one exception was the CNO, who is a fabulous lady. Too bad she couldnt handpick her staff, because shes fighting a losing battle. Bottom line--this was my moms stay, and Ive been totally disgusted. Im an 18 year Summa employee (RN), and Im sorry to say that Ill go to major lengths to let people know that when you have a choice about where to do your physical therapy rehab stay, choose somewhere else. ANYWHERE else. This place is beyond awful. Im glad this is a joint venture with Vibra, because as a Magnet Ambassador, I wouldnt want the nursing "care" happening there--or rather NOT happening there--to impact the designation that tells the world that our nursing care is the best of the best. I dont want to have to justify the substandard care being provided there. Get more for your insurance dollars, and do it elsewhere. UPDATE: 8/5/15 After posting the above review, I was contacted by the Director of Quality and offered a meeting with her and the the CEO. I admit, I was a little skeptical at first. However, I am very happy to let everyone know that both my mom and I left this meeting feeling 100% better. They listened attentively to all the details we provided, and took ample notes. Both assured us that this is NOT the quality of care they expect and demand. More importantly, though, neither spouted "the Party line." Both were incredibly disappointed and saddened at the information we provided. I was exceptionally pleased to know that steps have already been taken to address some of these very issues. Thats a huge tip of the hat to the CNO for recognizing the seriousness of the issues and taking immediate action. While I cant change my moms experience (or the issues that her lack of care caused even after she was home) I CAN say that I have great faith in the ability of the management team to institute immediate and positive change. These three highly professional and compassionate women truly do care about their patients. I am looking forward to seeing all the great things they accomplish, for I truly feel that this facility has wonderful potential to help people heal and recover. Thank you, Cheryl, Kim, and Melissa--people like the three of you are the reason I continue to do what I do everyday.

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Debbie Stevens

My husband has been there 2 weeks and will be discharged tomorrow. I find it ridiculous that you can never find a washcloth or pillow cases in the cabinets outside the rooms. I have to ask to get them and once a tech cut a towel in several pieces for wash cloths. I questioned the nurse why my husband had not been given a basin of water or even a cup with water and toothbrush. He was admitted Saturday and I gave him a bath that day. I was asking on Tuesday why he was in the same clothes. He has fractured hips and cannot walk to get anything. She made excuses but the aid suddenly appeared with a basin which he did not have in his room and came with toothbrush and toothpaste. He by most nurses gets his pain medicine late. He has rang for his medicine and did not get it for an hour later. Not a pleasant situation for a man with a fracture on each hip and has screws pins and plates. I work till 3:30 then go to the hospital till 8:30 at night. There are several good nurses and techs but I believe he could have been taken care of better.

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Jay J

It was a subpar hospital stay for my father. I was up there the whole time with him. The techs are a very hard working team. They run the hospital. The only problem I had was the secretary on the first floor. Shes very rude and when I asked where I could get a few wash rags for my dads face she was very rude and said its not her job its a techs job go ask them. All I did was ask where they were it wasnt like I asked her to wash his face. Other than that little experience everything when smoothly for my dad.

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Mud Pony

Amazing staff, caring clean, knowledgeable the club med of all physical rehabs. State of the art facility, patient health care professionals, listen to your concerns and address them. Quicker healing, and you dont have to wait long at all to get help to the bathroom. They pay attention to what you are saying as well as observe what you are not saying, and get help for you fast. Anyone that wants to get back on their own quick... this is the place. Also allow you to keep your dignity.

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Donna VintageSnippets

I did not want to give Summa Rehab even one star, but it wont let me post without at least one. As a visiting family of a patient, we had a HORRIBLE experience there. Staff lied to us and made unsubstantiated accusations against one of us. Zero proof. We were never able to resolve the problem because of all their lying.

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