Summa Health System – Akron Campus

Reviews 3

JO

Josh Shetler

I want to start this review by saying this does not reflect my wifes doctor, Dr. Kevin Spear, in any way. He has been fantastic and only just transferred to Summa this year. The issues start at day one. My wife has had over 50 surgeries and has special conditions and was treated by the residents and nurses as though she was your average person. They couldnt understand that a small woman could have resistances to certain pain meds and have a much different pain threshold than the average person who has only had a couple surgeries. 1.) Surgery is cancelled by the doctor himself, a day beforehand as a simple scoping procedure cannot be done in this case. Hospital calls my wife the next morning, frantically demanding to know why she isnt there for surgery. They got rude with her, then hung up on her and we didnt hear another word. 2.) The day of her actual first surgery, all the consent forms reflect the non-invasive, scope procedure and none of the employees have any clue what is actually happening. - Her second surgery had consent forms relevant to the first surgery. - Staff assumed each surgery was outpatient and didnt understand why she was staying at the hospital. 3.) Nursing care is more miss than hit and the resident doctors are not great. Lack of quality care undoes part of what the surgeon did, leaving my wife in pain and not healing for roughly 10 more days in the hospital and about 10 days at home and requiring another surgery. - Pain meds were never, ever given on time. Nearly always 40+ minutes late, when my wifes stay was about pain management. - None of the nurses knew how to work a pain pump. - When my wife was experiencing 10/10 levels of pain, the attending nurse told the nurse who knew how to set up the pain pump to "finish her lunch, shes not in a hurry" right in front of my wife who was crying out in pain. - The nurses were not familiar with the abdominal pump that had to be installed following my wifes issues with care. - The pump was left in the closed position by the people who installed it, causing intense pain after a couple hours of pressure buildup. 4.) The pain management doctors are not actually pain management doctors. A nurse told us that the hospital had laid off the pain doctors. Our pain doctor was Dr. Tipton, who is actually an anesthesiologist. - Dr. Tipton has no bedside manner and doesnt listen well - Doctors that came in his place always came when something was happening (like a bed change) where my wife was in extreme pain and couldnt speak. - Two days after the second surgery, Dr. Tipton called for a psychologist to evaluate my wife as he suspected the pain was "in her head" - again ignoring the sheer number of surgeries my wife has had, her pain threshold, and resistance to certain meds. Not to mention physical differences that make this surgery more delicate for her as well as the fact it was the second surgery, for the same thing, after sustaining damage from the first stays care. - Also after the second surgery, Dr. Tipton did not prescribe the meds that worked to curb pain after the first surgery. He seemed to be experimenting at this point, even though we told everyone we could for days that the pain meds he was giving were not working. - It took my wifes doctor intervening to change the meds to what worked. He instructed his resident to change it, who did, but another doctor got in the system at the same time and removed the new order. This left my wife with zero pain meds available for a couple hours. We worked with a nurse to figure out what had happened, and explained which med was the correct one. She came back a while later with the wrong med and was shocked that we were upset. Then we had to wait several hours for this to be corrected. Dr. Tipton appeared not to like his order being changed and showed up with a posse of 3 other doctors the next day to question my wife about the changes. Theres more, but it seems Ive reached my character limit. Please avoid this hospital like the plague.

EM

Emily Markey

I wish the person who is charge of bypass surgery will call u back immediately when you need them to send a order in for echocardiogram and not ignore the vociemail you left for them n i believe his name is jeff not very happy at all and Im close to for surgery and i really need that done asp to move foward to scheduled my surgery why cant the financial aide lady name bev has to be so hard headed n rude when my insurance company say i need a echocardiogram done and the doctors swears up n down that i dont but i have talk to my insurance about it they say they will denied my surgery if i dont have it n bev n jeff need to listen to the patient and not agure with them n Im highly disappointment its take forever to scheduled my sugery when everything done that i need from the doctors n so fourth n they need to be more understand n friendly not rude n mean n i love abustle love dr.wells hes so proud of me then rest of you guys n i did everything i need to do n not a very happy client n gotta love how they miss things n lose my lab results n so fourth n why wasnt my plumborty function test not order when i saw a plumborty doctor for clearance n this surgery is very important to me n why cant bev be nice n not so mean n listen n understand more n Im hoping may i will my surgery as long as summa lab people dont lose my paper work or bev the financial aide lady n grrrrr wish this place was more friendly n understandable n can do thier jobs right n not lose my lab results from different doctors i see or hospitals too n im so not very happy at alll

CO

Corrupt Tempest

I say... What on earth is wrong with all these selfish people leaving negative reviews? Did they just not get handed the drugs they wanted or something? Jeeze. I go here on a regular basis, they are friendly and treat me well each time. Well one day my gall bladder started to fail without me understanding what it was. I will admit it took multiple emergency visits and begging in the ER for doctors to find out why I was so sick and in severe pain. After my fourth visit, they did a scan. They found a stone lodged in one of my ducts and it was five times its natural size. I couldnt eat, my digestive fluids kept backing up, I vomited and number two-ed a pure green liquid due to this blockage. I would have starved to death, and the pain, it felt like a spear was shoved through my chest to my spine. The doctors swiftly took action. They were excellent at keeping my pain to a minimum before and after my surgery. They comforted me before the gas to knock me out, I didnt even realize I was asleep till I woke in the recovery room with my family around me. I had four brand new scars to remind me that modern science and medicine saved my life and let me live past age 21. Im 22 now and healthy as ever. This one nurse was such a sweet heart... She kept handing me apple juice knowing that I enjoyed the first one! It was quiet at night, had free WiFi and television, hot meals... What more could you ask for?! I am so grateful Summa. You saved my life, and soothed that awful pain. Its as if it never happened to me, but I will always remember your service.